Senior Network Incident & Troubleshooting Engineer

Fidelity Investments Inc.; Roanoke (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Fidelity Investments Inc. is seeking a Senior Network Engineer in the DCNS - Network Triage & Troubleshooting team.

You will lead complex troubleshooting across data center, cloud, and security domains to rapidly isolate issues and restore service during major incidents. The role requires 5+ years of hands-on enterprise network experience, deep knowledge of TCP/IP, routing, VPNs, and AWS/Azure networking, and strong collaboration with cross-functional teams.

Qualifications

• 5+ years of hands-on experience supporting complex enterprise networks.
• Strong knowledge of TCP/IP, routing and switching (BGP, OSPF, VLANs).
• Experience with network security: firewalls, proxies, VPNs, DMZ.
• Experience with AWS/Azure networking, security constructs.
• Experience with packet analysis and observability tools.

Responsibilities

• Lead troubleshooting for high-severity production incidents.
• Analyze telemetry and logs to determine root cause.
• Collaborate across network, security, cloud and application teams to restore service.
• Drive remediation and longer-term monitoring improvements.

Skills

Advanced troubleshooting

TCP/IP

Routing protocols

Security technologies

AWS/Azure networking

Network automation

Python scripting

Incident management

Communication skills

Education

Cisco CCNP / Check Point CCSE / AWS/Azure networking certs

Tools

Wireshark

ThousandEyes

Splunk

Riverbed AppResponse

Job description

Fidelity Investments Inc. is seeking a Senior Network Engineer in the DCNS - Network Triage & Troubleshooting team.

You will lead complex troubleshooting across data center, cloud, and security domains to rapidly isolate issues and restore service during major incidents. The role requires 5+ years of hands-on enterprise network experience, deep knowledge of TCP/IP, routing, VPNs, and AWS/Azure networking, and strong collaboration with cross-functional teams.