Senior Network Enablement Specialist

Outcomes®; West Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

HSA & FSA

Paid Parental Leave

401k Employer Match

Job summary

Outcomes is seeking a senior-level account management professional to provide ongoing support and consultative services to strategic network partners, focused on increasing MTM performance and supporting OutcomesOne paid solutions. You will build strategic relationships with network partners, apply clinical pharmacy expertise to drive MTM performance, and prepare and analyze partner reports.

You’ll also coordinate complex projects, manage program changes, and lead cross-functional efforts with

Qualifications

• Healthcare experience preferred.
• Experience coordinating clinical pharmacy programs.
• Strong written and verbal communication skills.
• Ability to manage multiple deadlines and projects.

Responsibilities

• Build collaborative relationships with network partners.
• Apply clinical pharmacy and MTM knowledge to engage partners.
• Prepare and analyze partner reports and data requests.
• Communicate platform and program changes to partners.
• Lead complex projects impacting the team and network.
• Coordinate performance review meetings with organizations.
• Support contracting, implementations, and integrations with partners.
• Collaborate with clinical and non-clinical teams on data analysis and process improvements.

Skills

Healthcare experience

Clinical pharmacy programs

Communication skills

Project management

Strategic thinking

Presentation skills

Autonomous work

Time management

Education

Bachelor's degree or equivalent

PharmD preferred

Job description

Job Summary

Provide ongoing support and consultative services to strategic network partners with a focus on increasing their MTM performance and supporting any OutcomesOne™ paid solutions.

• Build collaborative and strategic relationships with network partners at assigned organizations.
• Apply knowledge of clinical pharmacy practice, MTM models and healthcare technology to engage partners and collaborate on MTM performance.
• Prepare and analyze reports for assigned network partners, including requesting data or custom reports as needed.
• Maintain frequent communication with partners related to platform and program changes while anticipating impacts to partner operations and clinical engagement
• Analyze organization performance data along with pharmacy clinical program expertise to drive insights, strategy, and recommend best practices to improve. Ensure day-to-day needs are met and appropriately delegate tasks to support associate.
• Ensure day-to-day needs are met and appropriately delegate tasks to support associate.
• Independently assess and triage any suspected or reported issues, including clinical inquiries, while being responsive to partner concerns.
• Independently leads complex projects impacting the team or network with only general guidance.
• Applies comprehensive knowledge to solve problems and complete tasks independently.
• Coordinate and lead weekly or monthly performance review meetings with assigned organizations. Coordinate and lead onsite meetings with organizations as required
• Responsible for team processes, including developing and maintaining policies and procedures
• Navigate and support contracting, implementations, and/or integration with partners as needed.
• Collaborate effectively with both clinical and non-clinical team members, contributing to pharmacy-related initiatives by supporting data analysis, partner communication, project management, and process improvements

Job Summary

Provide ongoing support and consultative services to strategic network partners with a focus on increasing their MTM performance and supporting any OutcomesOne™ paid solutions.

• Build collaborative and strategic relationships with network partners at assigned organizations.
• Apply knowledge of clinical pharmacy practice, MTM models and healthcare technology to engage partners and collaborate on MTM performance.
• Prepare and analyze reports for assigned network partners, including requesting data or custom reports as needed.
• Maintain frequent communication with partners related to platform and program changes while anticipating impacts to partner operations and clinical engagement
• Analyze organization performance data along with pharmacy clinical program expertise to drive insights, strategy, and recommend best practices to improve. Ensure day-to-day needs are met and appropriately delegate tasks to support associate.
• Ensure day-to-day needs are met and appropriately delegate tasks to support associate.
• Independently assess and triage any suspected or reported issues, including clinical inquiries, while being responsive to partner concerns.
• Independently leads complex projects impacting the team or network with only general guidance.
• Applies comprehensive knowledge to solve problems and complete tasks independently.
• Coordinate and lead weekly or monthly performance review meetings with assigned organizations. Coordinate and lead onsite meetings with organizations as required
• Responsible for team processes, including developing and maintaining policies and procedures
• Navigate and support contracting, implementations, and/or integration with partners as needed.
• Collaborate effectively with both clinical and non-clinical team members, contributing to pharmacy-related initiatives by supporting data analysis, partner communication, project management, and process improvements

Qualifications

Knowledge & Requirements

What is expected of you and others at this level

• Healthcare experience strongly preferred
• Experience providing and/or coordinating clinical pharmacy programs strongly preferred
• Ability to meet multiple deadlines
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work independently; receives general guidance on new projects
• May act as a mentor to less experienced colleagues
• High level of expertise in Outcomes programs and the Outcomes™ Platform, including advising on clinical programs and rationale.
• Strong written and verbal communication skills
• Ability to communicate across all levels of the organization, demonstrating professionalism and good judgment at all times
• Strategic mindset with the ability to make decisions that influence the team’s ability to achieve its goals
• Must be comfortable presenting in front of a group and coaching peers
• Must be able to work autonomously, while also being part of an integrated team
• Strong organizational and time management skills
• Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail and exemplary follow-through
• Strong quantitative, qualitative, and analytical skills including technical proficiency related to PC and basic office software

Education & Experience Requirements

• Minimum years of work experience: 5 years , healthcare and account management experience preferred
• Minimum level of education or education/experience: Bachelors or equivalent work experience in account management. PharmD preferred.

Physical Requirements

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Employer Match & Roth Option Available – immediate eligibility