Senior National Account Operations Specialist

Jobtailor; Connecticut; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a National Account Administration professional to oversee end-to-end client onboarding and ongoing policy amendments. The role partners with cross-functional teams to implement client requests, evaluate benefits, and maintain policy data.

The ideal candidate will leverage advanced Excel skills, build strong client relationships, and manage multiple complex accounts while ensuring compliance and accurate documentation.

Qualifications

• Ability to organize and prioritize fluctuating work volumes and competing demands
• Ability to take on projects and meet deadlines
• Active listening skills
• Ability to develop and maintain effective, professional business relationships with internal colleagues and customers
• In-depth knowledge of Group Insurance products, risk management policies and administrative processes
• Advanced Excel and data management skills

Responsibilities

• Manage end-to-end administration of National Account business, including new client implementations and ongoing policy amendments
• Provide operational support for large, complex National Account clients
• Partner with Implementation, Client Delivery, Underwriting, Claims, Compliance, Billing and other areas to execute client requests and policy changes
• Evaluate benefit designs, contractual provisions and claims administration requirements
• Configure and maintain policy information, plan builds, class structures, eligibility updates and policy changes
• Coordinate employer communication and contact management structures for absence programs and specialized client requirements

Skills

Group Insurance knowledge

Advanced Excel

Project Management

Client Relationship Management

Communication skills

Job description

• Manage end-to-end administration of National Account business, including new client implementations and ongoing policy amendments
• Provide operational support for large, complex and strategically significant National Account clients
• Partner with Implementation, Client Delivery, Underwriting, Claims, Compliance, Billing and other business areas to execute client requests and policy changes
• Evaluate benefit designs, contractual provisions and claims administration requirements
• Configure and maintain policy information, plan builds, class structures, eligibility updates and policy changes in administrative systems
• Coordinate employer communication and contact management structures for absence programs, custom claims routing and specialized client requirements
• Create, review and customize client-facing and operational documentation
• Interpret contractual language, state regulations, legal requirements and specialized benefit provisions
• Document and administer non-standard client requests and customized plan designs with Specialty Contracts and implementation partners
• Translate client requirements into operational and claims administration solutions
• Configure and maintain claims administration systems for disability, absence and specialized benefit programs
• Use Excel and data management skills to analyze, manipulate and validate census data, support system loads and process billing adjustments
• Resolve escalated issues, urgent client requests and operational challenges
• Participate in client and cross-functional meetings
• Manage multiple priorities and deadlines while maintaining accuracy and accountability
• Identify process enhancements, operational efficiencies and client-experience improvements

Requirements

• Ability to organize and prioritize fluctuating work volumes and competing demands
• Ability to take on projects and meet deadlines
• Active listening skills
• Ability to develop and maintain effective, professional business relationships with internal colleagues and customers
• In-depth knowledge of Group Insurance products, risk management policies and administrative processes
• Ability to creatively resolve complex or non-routine issues
• Strong written and verbal communication skills
• Solid project management, decision-making and problem-solving skills
• Ability to work independently
• Understanding of specialized business and critical partnerships
• Communication, negotiation and influencing skillsAbility to audit case characteristics against product guidelines, state regulations and system specifications
• Ability to review QPS output, document-generation programming, document customization, state regulations and system specifications
• Understanding of Special Language protocols
• Ability to build strong relationships with Product and Compliance leaders
• Advanced Excel and data management skills
• Ability to interpret complex contractual language, state regulations, legal requirements and specialized benefit provisions

Core Competencies

Demonstrates expertise in managing National Account business operations, including client implementations, policy amendments, and claims administration. Proficient in analyzing complex contractual language and state regulations while maintaining strong relationships with internal teams and clients.

Highest-signal resume keywords

• Group Insurance Knowledge
• Advanced Excel Skills
• Project Management
• Claims Administration
• Client Relationship Management