Senior Multiline Claims Architect

Obsidian; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Senior Multiline Claims Examiners to design realistic claim-handling scenarios and evaluate model outputs against established claims standards.

You’ll write gold standard reference responses, grade AI outputs for factual accuracy and policy application, and provide written feedback to the research team to improve model behavior.

Qualifications

• Have 2+ years of professional P&C claims handling, adjusting, or examining experience.
• Have independently handled claims in at least one area (property, auto physical damage, bodily injury, general liability, commercial casualty, catastrophe, or specialty).
• Understand the claim lifecycle from intake and investigation through evaluation, resolution, recovery, and closure.
• Read and apply policy language to claim facts while recognizing when escalation is required.
• Demonstrate excellent written analysis, balanced judgment, and high attention to detail.
• Distinguish ordinary claim adjudication from complex coverage, litigation, regulatory, and actuarial work.

Responsibilities

• Design realistic claims scenarios involving first notice of loss, coverage verification, investigation, documentation, reserving, damage evaluation, negotiation, settlement, subrogation, salvage, and closure
• Create work products such as claim action plans, coverage analyses, investigation requests, evaluation summaries, settlement recommendations, and insured communications
• Write "golden" reference responses at experienced claims-professional quality
• Grade AI-generated responses against structured rubrics for factual accuracy, policy application, claim-handling judgment, and procedural completeness
• Identify premature conclusions, missing investigative steps, unsupported valuations, improper communications, and failures to distinguish covered damage from excluded or unrelated loss
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

Skills

P&C claims handling

Policy interpretation

Written analysis

Attention to detail

Job description

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Senior Multiline Claims Examiners to design realistic claim-handling scenarios and evaluate model outputs against established claims standards.

You’ll write gold standard reference responses, grade AI outputs for factual accuracy and policy application, and provide written feedback to the research team to improve model behavior.