Senior Multifunctional Field Technical Support (MFTS) Help Desk

Linchpin Solutions, Inc.; Alexandria (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company matching

Paid time off (PTO)

Employee Assistance Program (EAP)

Job summary

Linchpin Solutions, Inc. is looking for a Senior Multifunctional Field Technical Support Professional in Alexandria, Virginia. This position supports the installation, maintenance, and repair of biometric systems across military installations, ensuring operational readiness and compliance. An active DoD Secret Clearance is required, along with a Bachelor’s degree or relevant experience.

The ideal candidate will have over seven years of experience in technical support, strong communication skills, and the ability to travel frequently for field operations. Competitive benefits are offered, including health insurance and a 401(k) plan.

Qualifications

• Bachelor's Degree in a relevant discipline or two additional years of relevant experience.
• Seven years of relevant experience providing technical support.

Responsibilities

• Support the installation, maintenance, repair, and operational readiness of Biometric Collection Capability systems.
• Provide on-site and remote technical support to end users.
• Travel to CONUS and OCONUS military installations as required.

Skills

Experience with Microsoft Office

Verbal and written communication skills

Ability to work both collaboratively and individually

Critical Thinking Skills

Customer Service Support Skills

Education

Bachelor’s Degree in a relevant discipline

Seven (7) years of relevant experience

Tools

Android systems

Windows-based systems

Job description

Senior Multifunctional Field Technical Support Professional

This position is contingent upon contract award. A secret security clearance is required.

Clearance

Active DoD Secret Clearance

Work Schedule

Onsite daily with regional travel

Role Overview

The CONUS Biometric Field Systems Technician supports the installation, maintenance, repair, and operational readiness of Biometric Collection Capability (BCC) systems across military installations. This role involves direct field support for biometric hardware and software systems, ensuring reliable performance in both mobile and static environments in support of Army Total Package Fielding (TPF) and associated lifecycle sustainment activities. Travel is required.

General Skillset

• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills
• Ability to give presentations and briefings as needed
• Customer Service Support Skills

Specific Skillset

• Install, configure, and field BCC devices at various military locations, including mobile and fixed-site systems
• Support Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support
• Perform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems to ensure optimal performance
• Provide on-site and remote technical support to end users, including responding to help desk tickets, phone calls, and email requests
• Diagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructure
• Assist in the collection, processing, and management of biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulations
• Maintain detailed and accurate records of installations, maintenance actions, repairs, and system configurations
• Deliver user training on the operation and maintenance of biometric equipment to ensure effective system utilization
• Travel to CONUS and OCONUS military installations and field locations as required to support deployments and sustainment operations
• Support data entry, system updates, and operational reporting using Android and Windows-based systems
• Utilize knowledge of databases and networking fundamentals to support system connectivity and performance
• Must adhere to the company's AS9100 and QMS policies, procedures, and guidelines
• Other duties as assigned

Education & Certifications

• Bachelor’s Degree in a relevant discipline or two (2) additional years of relevant experience
• Seven (7) years of relevant experience providing technical support

Experience Requirements

• Experience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field Support
• Hands‑on experience installing, maintaining, and repairing electronic and mechanical systems
• Proficiency in operating Android and Windows-based systems
• Experience with data entry, technical documentation, and help desk/ticketing systems
• Knowledge of basic networking concepts and database systems
• Familiarity with biometric technologies, including fingerprint, iris, facial, and voice recognition systems
• Strong troubleshooting skills for both software and hardware environments
• Ability to travel frequently to support field operations
• Diagnose and resolve SW/HW technical problems. Record, track, and document help desk requests and resolutions

Preferred Experience

• Experience supporting military or government biometric systems or other mission‑critical fielded systems
• Familiarity with mobile biometric collection devices and ruggedized field equipment
• Experience providing end‑user training in operational environments
• Strong organizational skills with attention to detail in documentation and reporting

Pay Transparency Statement

• Relevant prior work experience
• Education and certifications
• Specific skills and competencies
• Federal Government contract labor categories and wage rates
• Geographic location

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company matching
• Flexible Spending Accounts (FSA)
• Company‑funded disability and life insurance
• Paid time off (PTO) and company‑paid holidays
• Employee Assistance Program (EAP)
• Educational assistance and parental leave

Equal Opportunity Employment Statement

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.