Senior Multi-Line Claims Specialist (Commercial Auto Liability & Physical Damage)

CCMSI; Dallas (TX); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

4 weeks paid time off

10 paid holidays

Comprehensive benefits

Retirement plans: 401(k) and ESOP

Career growth opportunities

Job summary

CCMSI is seeking an experienced Senior Multi-Line Claims Specialist to investigate, evaluate, negotiate, and resolve complex multi-line claims for national accounts. The role focuses on commercial auto liability and first-party collision/physical damage, including litigated and high-value bodily injury files, with full remote work in the U.S.

You will establish reserves, develop strategies, and coordinate with attorneys and clients while maintaining CCMSI claim standards and client-specific

Qualifications

• 10+ years of multi-line claims adjusting experience.
• Active Adjuster License required.
• Active New York Adjuster License required.
• Experience handling commercial auto liability claims.
• Experience handling first-party collision/physical damage claims.
• Experience handling litigated claims, including files involving attorney representation.
• Experience managing high-value bodily injury claims.
• Excellent oral and written communication skills.
• Strong analytical and negotiation skills.
• Ability to work independently while managing competing priorities.
• Proficiency with Microsoft Office programs.

Responsibilities

• Investigate, evaluate, and adjust complex multi-line claims in accordance with standards and laws.
• Manage commercial auto liability and first-party collision/physical damage claims from assignment through resolution.
• Establish reserves and provide reserve recommendations within approved authority levels.
• Evaluate liability, damages, injury exposure, medical documentation, and litigation risk to develop claim strategies.
• Negotiate settlements in line with standards and client instructions and state regulations.
• Coordinate with attorneys, clients, claimants, vendors, and stakeholders throughout the process.
• Review and maintain claim documentation, diary management, and timely file activity.
• Monitor litigated and high-exposure bodily injury claims with compliance to reporting standards.

Skills

Multi-line claims adjusting

Licensing knowledge

Commercial auto liability

Litigation claims handling

Negotiation skills

Excellent communication

Analytical skills

Microsoft Office proficiency

Bilingual (Spanish) - helpful

Education

Bachelor’s degree preferred

AIC, ARM, CPCU designation preferred

Job description

Overview

Senior Multi-Line Claims Specialist (Commercial Auto Liability & Physical Damage) Location: 100% Remote (U.S.) Schedule: Full-Time Salary Range: $75,000 - $95,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claims- we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

CCMSI is seeking an experienced claims adjuster to investigate, evaluate, negotiate, and resolve complex multi-line claims for national account clients. This role focuses on commercial auto liability and first-party collision/physical damage exposures and requires demonstrated expertise handling litigated claims, high-value bodily injury claims, coverage analysis, and complex investigations while maintaining exceptional client service and compliance with corporate claim standards.

Responsibilities

• Investigate, evaluate, and adjust complex multi-line claims in accordance with established claim handling standards and applicable laws.

• Manage commercial auto liability and first-party collision/physical damage claims from assignment through resolution.

• Establish reserves and provide reserve recommendations within approved authority levels.

• Evaluate liability, damages, injury exposure, medical documentation, and litigation risk to develop appropriate claim strategies.

• Negotiate settlements in accordance with Corporate Claim Standards, client‑specific handling instructions, and applicable state regulations.

• Coordinate with attorneys, clients, claimants, vendors, and other stakeholders throughout the claim adjustment process.

• Review and maintain claim documentation, diary management, and timely file activity.

• Monitor litigated and high‑exposure bodily injury claims while ensuring compliance with reporting, excess carrier notification, and corporate quality standards.

Qualifications

Required:

• 10+ years of multi-line claims adjusting experience.

• Active Adjuster License required.

• Active New York Adjuster License required.

• Experience handling commercial auto liability claims.

• Experience handling first-party collision/physical damage claims.

• Experience handling litigated claims, including files involving attorney representation.

• Experience managing high-value bodily injury claims.

• Excellent oral and written communication skills.

• Strong analytical and negotiation skills.

• Ability to work independently while managing competing priorities.

• Proficiency with Microsoft Office programs.

Nice to Have:

• Multiple active state adjuster licenses.

• Experience supporting national account clients.

• Bachelor’s Degree preferred.

• AIC, ARM, or CPCU designation preferred.

• Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required.

How We Measure Success

• Timely and compliant claim handling in accordance with CCMSI standards and client‑specific instructions.
• Accurate liability assessments, reserve management, and claim documentation.
• Effective investigation and resolution of commercial auto and multi‑line claims.
• Successful management of litigated and high‑exposure bodily injury files.
• Strong communication with clients, claimants, attorneys, and vendors.
• Positive file quality review outcomes and adherence to corporate claim handling expectations.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, we believe in doing what's right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work together, we grow together. If that sounds like your kind of workplace, we'd love to meet you.

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