Senior MSP Systems Engineer - Networking & IT Support

Net at Work, LLC; United States; Remote; USD 75,000 - 80,000; Full time

Job summary

Net at Work is seeking a Systems Engineer to implement networking technologies for clients and support their networks. The SE configures equipment and software to meet client needs and documents solutions for ongoing support.

The role includes second-level technical support, contributing on larger projects, and working on support visits or smaller projects. Focus is on reducing time to resolution and driving revenue as a resource for service tickets and escalations.

Qualifications

• Must have MSP/IT service experience supporting small to mid-size clients (5+ years).
• 5+ years project engineering experience.
• Exceptional written and verbal communication skills.
• Ability to multitask and work after-hours.

Responsibilities

• Coordinate/perform remote fixes at desktop/server/network level.
• Second level escalations on service desk; resolve Mac OS and Windows issues.
• De-escalate client situations during outages or onsite visits when needed.
• Troubleshoot hardware and software; document solutions and SOPs.
• Maintain operational documentation and procedures; produce daily status reports.

Skills

MSP experience

Project engineering

Communication skills

Multitasking

On-call after-hours

Adaptability

OSI knowledge

Education

College degree

Technical experience

Tools

Apple hardware

Mac OS

Google Workspace

Windows OS

Office 365

Intune

JAMF

Outlook Admin Portal

ConnectWise Automate

Cisco Meraki

Dropbox

Job description

Net at Work is seeking a Systems Engineer to implement networking technologies for clients and support their networks. The SE configures equipment and software to meet client needs and documents solutions for ongoing support.

The role includes second-level technical support, contributing on larger projects, and working on support visits or smaller projects. Focus is on reducing time to resolution and driving revenue as a resource for service tickets and escalations.