Senior MS Teams & M365 Engineering Lead, VP

State Street; Burlington (MA); On-site; USD 125,000 - 215,000; Full time

Job summary

State Street is seeking a Senior Microsoft Teams & M365 Lead Engineer to drive engineering program design, documentation and resiliency for collaboration tools. You will partner with tower leads, architects and operations to deliver scalable solutions.

You will mentor teams, implement automated processes, and ensure alignment with policy and controls while coordinating with security, compliance and governance functions.

Qualifications

• Bachelor's degree required; 10+ years of relevant work experience preferred.
• Microsoft 365 certified Teams Administrator or equivalent.
• Demonstrated experience administering MS Teams in complex environments.
• Knowledge of AD, Exchange, and security/compliance controls.

Responsibilities

• Develop solutions meeting business and technical requirements for collaboration platforms.
• Collaborate with operations to implement design solutions.
• Integrate Teams Voice with Cisco Call Manager.
• Own engineering documentation and runbooks; mentor teams.
• Provide L4 support during major incidents and audit readiness.

Skills

Unified Communications

Collaboration platforms

Teams Voice integration

Leadership

PowerShell

Verbal & written communication

Independent work

Education

Bachelor's degree

10 years experience

Microsoft 365 Certified Teams Administrator

Tools

Active Directory

Microsoft Exchange

Microsoft 365 suite

Microsoft Purview

Microsoft Defender

Job description

Senior MS Teams & M365 Engineering Lead, VP

Who we are looking for

State Street is looking for a Senior Microsoft Teams & M365 Lead Engineer to provide expertise and leadership in the technical design, solutioning and resiliency of these primary tools within Collaboration Services. Working with the tower lead & architects, this person will be primarily responsible for leading the Engineering program related to these tools; The future state, design, documentation and interdependencies of solutions within these platforms is the core focus.

What you will be responsible for

As the Senior Microsoft Teams & M365 Lead Engineer you will

• Develop solutions that meet business and technical requirements for associated platforms.
• Work directly with operations teams to implement solutions designs.
• Work with networking telephony team to integrate Teams Voice with Cisco Call Manager
• Work with Security & Compliance teams to ensure adherence to policy & controls
• Own solution and engineering documentation
• Work with End user support teams to ensure they have appropriate tools and documented procedures to support end users.
• Work with cyber security teams to mitigate risky activity within the environment
• Provide L4 support in the event of major incidents.
• Mentor and provide leadership to Teams engineers.
• Work with Project Managers and business stakeholders to provide expert advice for leveraging Teams and other linked cloud technologies to scope solutions to meet real world needs.
• Prepare for, and take part in, internal audit activities
• Conduct bi-annual reviews of internal documentation & processes. Create remediation plans based on findings
• Implement automations for repeatable tasks
• Liaise with the Collaboration Services Center of Excellence team in order to build repeatable / scalable product solutions for internal customers
• Work with management and the strategy team to define long term solution & environment roadmaps
• Working with engineering, develop streamlined and automated Service Now & SailPoint workflows
• Work to reduce tech debt; routinely look for and offer up rationalization proposals

What we value

These skills will help you succeed in this role

• Knowledge about Unified Communications / Collaboration industry standards & trends
• Knowledge of Active Directory, Microsoft Exchange, M365 application suite, Microsoft Purview, Microsoft Defender
• Knowledge of Teams Connect and relevant governance tools and techniques.
• Ability to work independently as well as lead others toward a common goal.
• Microsoft Teams including Voice and integration to on-premise PBX
• PowerShell
• Microsoft Exchange Unified Messaging
• Knowledge of all Microsoft Cloud PBX features and system/user administration
• Energetic self-starter who is a detailed and organized critical thinker and problem solver
• Respected leader with the ability to influence and represent perspectives of others
• Effective verbal and written communication skills

Education and Preferred Qualifications

• Bachelors degree
• 10 years of relevant work experience
• Microsoft 365 certified teams administrator or equivalent
• Demonstrated work history administering MS Teams for complex environments

Salary Range:

$125,000 - $215,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.