Senior Modern Workplace Engineer

Impact Networking, LLC; Bolingbrook (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Up to 20 days of PTO

Comprehensive Health, Dental and Vision Plans

401(K) & retirement plans

Paid Parental Leave

Job summary

A leading managed services provider in Bolingbrook, IL is seeking a Senior Modern Workplace Engineer to drive digital workplace transformation and empower seamless collaboration. This role requires extensive knowledge of Microsoft 365 workloads and experience in Unified Endpoint Management, focusing on security, compliance, and maximizing user experience. Join a dedicated team that values innovation and supports your growth with competitive compensation and comprehensive benefits.

Qualifications

• 5+ years of experience working with M365 and mobile device platforms.
• Deep knowledge of Microsoft 365 workloads.
• Expertise in Unified Endpoint Management (UEM) and Enterprise Mobility Management (EMM).

Responsibilities

• Engineer, deploy, and optimize Microsoft 365 workloads.
• Implement and maintain Enterprise Mobility Management (EMM) solutions.
• Design and enforce security and compliance policies.

Skills

Microsoft Teams

SharePoint

Exchange

OneDrive

PowerShell scripting

Mobile device management

Customer engagement

Zero Trust security

Tools

Microsoft Intune

Jamf

Job description

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Description

Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support – with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

Overview

The Senior Modern Workplace Engineer serves as a pivotal cross-functional technical leader at the nexus of digital workplace transformation and secure mobile enablement, responsible for empowering seamless collaboration, productivity, and mobility by leveraging Microsoft 365 productivity workloads, unified endpoint management, and enterprise mobility solutions. This role architects and operationalizes secure, scalable solutions that enable employees and clients to work effectively from any device, in any location, at any time, fully aligned with the organization’s zero-trust and modern workplace strategy. By integrating modern endpoint management with advanced Microsoft 365 engineering, the engineer ensures digital workflows are optimized, endpoints are secured, and users remain consistently connected to critical applications and data across all platforms. The role requires deep technical acumen, a proactive consulting mindset, and an unwavering focus on user experience, serving as both a subject matter expert and a strategic enabler for enterprise-wide digital transformation.

Responsibilities

Modern Workplace Enablement

• Engineer, deploy, and optimize Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams (inclusive of Teams Phone & PSTN integration), and other collaboration tools
• Provide consulting services to clients and internal stakeholders, guiding the digital transformation of business processes using Microsoft’s productivity cloud
• Develop and maintain baseline configurations, deployment procedures, and governance guidelines for Microsoft 365 workloads, ensuring consistency across environments
• Serve as Tier 4 escalation point for Microsoft 365 platform issues, providing expert-level troubleshooting and root cause analysis
• Stay current with the Microsoft 365 Roadmap to proactively introduce innovative features, enhancements, and best practices to the organization and clients

Unified Endpoint & Mobility Engineering

• Implement and maintain Enterprise Mobility Management (EMM) and Unified Endpoint Management (UEM) solutions (e.g., Microsoft Intune, Jamf, or equivalent platforms) to manage mobile devices, desktops, laptops, and IoT endpoints
• Lead the full lifecycle management of mobile and endpoint devices, including procurement, provisioning, enrollment, configuration, maintenance, patching, and decommissioning
• Design and enforce security and compliance policies for mobile and endpoint environments, including encryption, Mobile Threat Defense (MTD), conditional access, and app protection policies
• Support BYOD and COPE (Corporate-Owned, Personally Enabled) strategies, ensuring secure and seamless access to enterprise applications and data across iOS, Android, Windows, Chrome OS, and macOS

Security & Compliance Alignment

• Implement Zero Trust principles across device and productivity ecosystems, collaborating with cybersecurity teams to support threat detection, vulnerability management, and incident response
• Maintain adherence to regulatory frameworks such as GDPR, HIPAA, and other compliance mandates through regular audits, security testing, and continuous policy refinement

Automation & Operational Excellence

• Automate device provisioning, enrollment, patch management, and compliance enforcement through scripting (e.g., PowerShell), APIs, and MDM capabilities
• Monitor endpoint health, performance, and security posture using dashboards, analytics, and reporting tools
• Contribute to the development of SOPs, engineering standards, and knowledge bases to drive operational efficiency and knowledge sharing

Collaboration & Cross-Functional Support

• Partner with internal IT, Service Desk, Service Delivery, and Technology Operations teams as the escalation owner for advanced technical tickets, ensuring resolution and follow-through on systemic issues
• Act as a technical lead during client implementations, pilot rollouts, and system upgrades to ensure the successful adoption of modern workplace and mobility solutions
• Engage with business units and end-users to translate needs into actionable technical solutions, enhancing the digital employee experience
• Support quoting processes by providing technical scoping details, licensing requirements, and bill of materials to ensure accurate and scalable proposals, working collaboratively with sales, procurement, and vendor management teams

Qualifications

• 5+ years of experience working with M365 and mobile device platforms
• Deep knowledge of Microsoft 365 workloads (Teams, SharePoint, Exchange, OneDrive, Teams Phone, Power Platform, etc.)
• Expertise in Unified Endpoint Management (UEM) and Enterprise Mobility Management (EMM) platforms (e.g., Microsoft Intune, Jamf Pro)
• Strong understanding of Zero Trust security models, mobile threat defense, and endpoint compliance strategies
• Advanced PowerShell scripting and automation skills (VBS, commandline/PSExec)
• Familiarity with identity management, conditional access, and multi-factor authentication
• Proficient in device platform management across Windows, Chrome OS, macOS, iOS/iPadOS, and Android ecosystems
• Strong customer engagement skills with the ability to provide consultative guidance and technical mentorship

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.

At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life's too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Benefits

• Up to 20 days of PTO
• Up to 7 Paid Sick Days
• 12+ paid holidays
• Paid Parental Leave
• Comprehensive Health, Disability Life, Dental and Vision Plans
• 401(K) & retirement plans
• Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex), and 20- ($20,000 check) year marks
• Continued education reimbursement
• On-going training & development opportunities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $100,000-$120,000 plus bonus plan eligibility, if applicable.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!

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