Senior ML Engineer - Production AI & Systems (Remote)

Atlassian; San Francisco, Northern (CA, KY); Hybrid; USD 206,000 - 269,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Equity and benefits

Job summary

At Atlassian in San Francisco, we are hiring a Senior Machine Learning Engineer to shape Rovo Chat and AI experiences. You’ll architect scalable ML and evaluation systems, push forward agentic capabilities, and drive measurable customer impact across millions of users.

You will lead cross-team initiatives, balance quality and cost, and mentor engineers while delivering production-ready AI solutions within a hybrid work model in the United States.

Qualifications

• Track record shipping large-scale ML/AI systems with measurable impact.
• Deep experience with LLM-powered products, agentic systems, evaluation, and dataset development.
• Strong production engineering skills and hands-on in a modern ML stack.
• Technical leadership: setting direction across teams, from ambiguity to production.
• Excellent product and technical judgment balancing quality, speed, reliability, safety, latency, and cost.

Responsibilities

• Architect and build production ML/evaluation systems at scale.
• Advance agentic capabilities across reasoning, planning, tool use, action correctness, retrieval, memory, and long-horizon execution.
• Close the loop between evaluation and product impact: identify systemic failure modes, develop interventions, ship them to production.
• Make high-leverage technical decisions across model choice, prompting, fine-tuning, data strategy, system architecture, and inference; balancing quality with latency, reliability, safety, latency, and cost.
• Lead ambitious, cross-organizational initiatives with ML, engineering, product, analytics, research, and design partners.
• Establish reusable methods, systems, and quality standards that raise the bar for Rovo Chat and AI-powered experiences across Atlassian.
• Multiply the impact of other engineers through technical leadership, reviews, and mentorship.

Skills

LLM-powered products

Agentic systems

Model evaluation

Experimentation

Production engineering

Technical leadership

Job description

At Atlassian in San Francisco, we are hiring a Senior Machine Learning Engineer to shape Rovo Chat and AI experiences. You’ll architect scalable ML and evaluation systems, push forward agentic capabilities, and drive measurable customer impact across millions of users.

You will lead cross-team initiatives, balance quality and cost, and mentor engineers while delivering production-ready AI solutions within a hybrid work model in the United States.