Senior Microsoft 365 & Collaboration Engineer

QuickCruit; Washington, Northern (District of Columbia, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Concept Solutions is seeking a Microsoft 365 Administrator to optimize Exchange Online, Teams, and related collaboration platforms for a FAA enterprise environment with ~60,000 users. The role delivers Tier-3 support, drives process improvement, and develops high-quality documentation.

Ideal candidates will provide on-call support as part of a 24x7 rotational schedule and leverage Power BI, Power Apps, and Power Automate to enhance reporting and automation across the organization.

Qualifications

• Experience administering Microsoft 365 workloads and services.
• Ability to document processes and troubleshoot effectively.
• Experience providing Tier-3 support in a large enterprise environment.

Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, Teams, and other Collaboration Services applications
• Process service requests and resolve incidents in a timely and customer-focused manner
• Provide Tier-3 and ad hoc technical support for Collaboration Services in a large enterprise environment
• Perform expert troubleshooting, escalation, and resolution of complex issues across internal teams and vendors
• Support the Google Workspace integration into the environment
• Create, review, and maintain SOPs, work instructions, troubleshooting steps, and knowledge-based articles
• Identify gaps in support workflows and recommend automation opportunities and service improvements
• Document and present technical resolutions and support procedures to the broader support team
• Utilize M365 tools such as Power BI, Power Apps, and Power Automate to support reporting

Skills

Customer support

Documentation

On-call support

Tools

Exchange Online

Microsoft 365

Teams

Power BI

Power Apps

Power Automate

Job description

Concept Solutions is seeking a Microsoft 365 Administrator to optimize Exchange Online, Teams, and related collaboration platforms for a FAA enterprise environment with ~60,000 users. The role delivers Tier-3 support, drives process improvement, and develops high-quality documentation.

Ideal candidates will provide on-call support as part of a 24x7 rotational schedule and leverage Power BI, Power Apps, and Power Automate to enhance reporting and automation across the organization.