Senior Member Relationship Specialist

Redwood Credit Union; Sebastopol (CA); On-site; USD 3,720,000 - 4,822,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employee incentive plan

401(k) with employer match

Paid time off + holidays

Job summary

Redwood Credit Union is seeking a Full Time Senior Member Relationship Specialist to deliver exceptional member service and drive sales of credit union products. You will open accounts, assist with loan applications, and coordinate branch operations.

You will balance cash, oversee daily tasks, and guide staff in the absence of management. The ideal candidate has strong knowledge of financial products, proven cross-selling skills, and experience leading teams in a branch setting.

Qualifications

• Thorough knowledge of financial institution products and services, including loans.
• Ability to cross-sell products and services using a needs-based approach.
• Experience leading and coaching branch staff or teams.

Responsibilities

• Provide excellent service to Members, volunteers, employees and service providers.
• Cross-sell Redwood Credit Union products and services.
• Open accounts and match Member needs to products and services.
• Balance vaults and prepare cash shipments.
• Lead and train branch staff in absence of management.

Skills

Customer service

Cross-sell

Team leadership

Effective communication

Problem solving

Education

High school diploma or equivalent

Tools

Office equipment

PCs with Internet

Calculator

Job description

Redwood Credit Union is seeking a Full Time Senior Member Relationship Specialist, who will be responsible for performing operational duties, provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers.

Key Responsibilities

Sales & Service

• Provide excellent service to all Members, volunteers, internal employees, and service providers
• Cross-sell RCU and RCUSG products and services
• Open accounts and match Member needs to RCU and RCUSG products and services
• Research Member problems and respond verbally and/or in writing or direct them to the appropriate person, or department
• Determine the appropriate loan product(s) to meet the Member(s) needs
• Obtain information from Member to complete loan application; examine and collect proper loan documents
• Complete loan-funding process and recommend additional products or services to meet Member(s) needs

Operations Management

• Balance vault and CDMs
• Order, receive, and prepare cash shipments
• May conduct weekly, monthly and quarterly branch audits
• Assist in branch staff scheduling
• Oversee branch operations and staff in the absence of branch management
• Act as a team lead for Member Relationship Specialist and Senior Member Relationship Specialist staff
• Conduct audits of Credit Union documents and files
• Perform branch opening and closing duties
• Assist the Branch Experience Manager and/or Branch Service Manager with the preparation of sales reports

Teamwork

• Coordinate and review work of others as needed
• Provide feedback to branch management on the performance of Member Service Associate, Member Relationship Specialist and Senior Member Relationship Specialist staff
• Conduct branch staff training

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU)

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 21st largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 21 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S

Minimum Qualification: Knowledge, Skills and Abilities

• Thorough knowledge of financial institution products and services, including loans
• Thorough knowledge of branch operations policies and procedures
• Skilled in the operation of office equipment including personal computers with Internet and intranet access
• Skilled in counting and balancing cash
• Ability to identify errors and make corrections
• Ability and desire to work in a team environment
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships with a diverse group ofpeople
• Ability to effectively cross-sell products and services using a needs-based sales approach
• Ability to analyze situations and recommend solutions
• Ability to act independently in the absence of branch management
• Ability to make sound business decisions, using the principles of our Vision, Mission and Values
• Ability to act as a team lead
• Ability to coach and train others
• Ability to act as a sales coach
• Ability to work a rotating schedule which will include working on rotating Saturdays

Licenses and Certifications

• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761
• Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance

The ideal candidate has a combination of education and experience equivalent to a high school diploma, and three years' experience in retail sales and/or financial institution experience, including prior team leadership.

Compensation: Base starting range: $27.00 to $35.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn
• Ability to lift up to 30 pounds
• Ability to use a computer keyboard and calculator
• Work environment is indoors, majority of the time is spent standing or sitting at a workstation
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [e-mail]. To ensure fairness and consistency, we’re unable to respond to individual inquiries about application status.