Senior Medical Information Manager

IPSEN; Cambridge (MA); On-site; USD 155,000 - 195,000; Full time

Benefits offered by this job

401(k) with company contributions

Medical, dental and vision coverage

Life and disability insurance

Flexible spending accounts

Parental leave

Paid time off

Winter shutdown

Well-being allowance

Commuter benefits

Job summary

Ipsen is seeking a Senior Medical Information Manager in the U.S. who will lead content development for unsolicited inquiries and oversee MI materials across therapeutic areas.

You will coordinate with Global Medical Information and US Medical Affairs, ensuring scientifically balanced messaging and regulatory compliance. The role emphasizes high-quality medical writing, literature surveillance, and scalable processes, with up to 25% travel to conferences and meetings.

Qualifications

• 3+ years of Medical Information experience within the pharmaceutical industry or related clinical pharmacy practice/managed care with an advanced degree, or 6+ years with a Master’s degree.
• Advanced medical writing skills to synthesize and communicate complex information.
• Proficiency in medical literature searching (PubMed, EMBASE, etc.)
• Extensive experience developing medical information response documents that are current and balanced.
• Knowledge of regulatory, legal, and industry guidelines for medical information.
• Proficiency in Microsoft Office applications.
• Willingness to travel up to 25%.

Responsibilities

• Lead development, review, and approval of MI content (CRDs, SRDs, FAQs) for unsolicited inquiries.
• Create and approve training materials, slide decks, and internal medical materials.
• Monitor literature, labeling updates, and external resources for accuracy.
• Serve as lead medical reviewer through review committees for promotional and non-promotional materials.
• Collaborate with Global Medical Information and US Medical Affairs.
• Oversee MI call center activities and quality assurance.
• Lead data analysis of inquiries to identify trends and inform strategy.
• Support AI-enabled tools to enhance MI content and processes.
• Prepare for inspections and maintain documentation and SOP updates.
• Travel to conferences and represent MI at events.

Skills

Medical writing

Literature searching

Content development

Cross-functional collaboration

MS Office

Verbal communication

Travel up to 25%

Education

Advanced life sciences degree

Tools

Veeva

IRMS

Insights systems

Medical information platforms

Job description

WHAT - Summary & Purpose of the PositionThe Senior Medical Information Manager (MI) serves as a scientific resource and subject matter expert for the strategic development and delivery of high-quality medical information for Ipsen products. This individual supports Medical Information through complex scientific content development, response document management, inquiry trend analysis, and collaboration with cross functional stakeholders to ensure the timely, accurate, balanced, and compliant dissemination of medical information.This role serves as a key medical reviewer on the Promotional Review Committee and Medical Review Committee, managing complex reviews, providing strategic input, and ensuring scientific rigor and compliant messaging.The Senior Manager drives local Medical Information initiatives, evaluates customer insights to inform content strategy, supports key business priorities such as product launches and congress activities, and may provide oversight or people leadership to support the advancement of Medical Information and improved patient care. The role requires strong scientific judgment, excellent medical writing skills, operational discipline, and a deep understanding of medical, pharmacovigilance, quality, regulatory, legal, and compliance requirements.WHAT - Main Responsibilities & Technical CompetenciesContent Management:Lead the development, review, and approval of content, including CRDs, SRDs, and FAQs in response to unsolicited scientific inquiries, including complex requests from internal stakeholders and escalations from the MI call center.Lead the creation and approval of training materials, slide decks, compendia letters/submissions, and other internal medical materials as a medical resource by working closely with key internal stakeholders across multiple therapeutic areas.As the subject matter expert, monitor new and updated literature, labeling updates, guidelines, compendia, congress data, and relevant external medical resources to ensure MI content remains current and scientifically accurate.Serve as a lead medical reviewer for promotional and non-promotional materials through Medical, Legal, Regulatory review committees, ensuring content is scientifically accurate, medically appropriate, balanced, and aligned with approved labeling and applicable requirements.Supports Organization:Liaise with Global Medical Information and US Medical Affairs colleagues exchange to ensure alignment on strategy, tactical planning, and the overall medical information content and best practices.Lead cross functional projects as a medical information representative across multiple therapeutic areas.Support and provide oversight of the MI call center, including their activities, quality assurance including audits, and process improvement.Ensure all monthly reports including adverse events, product quality complaints are reviewed and reconciled accordingly.Lead claims development and substantiation by identifying, evaluating, and documenting appropriate scientific evidence with minimal guidance.Analyze MI inquiries to identify data gaps, trends, and insights, translating them into actionable suggestions to inform content strategy and stakeholder decision-making to help improve overall customer engagement.Explore and assist AI-enabled tools adoption to enhance the digital capabilities in developing MI content and operational proficiency.Lead MI’s planning and presence at scientific conferences collaboratively with medical communications.Contribute to inspection/audit readiness by maintaining appropriate documentation, version control, approval records, and process adherence.Lead the development and update of MI SOPs, working practices, and guidelines where applicable.Performs other MI responsibilities as assigned by supervisorComply with all laws, regulations, and policies that govern the conduct of Ipsen U.S. staff.HOW - Knowledge & ExperienceKnowledge & Experience (essential):3+ years of Medical Information experience within the pharmaceutical industry or related clinical pharmacy practice/managed care experience with an advanced degree, or 6+ years with a Master's degree, required.Advanced medical writing skills with the ability to synthesize and communicate complex scientific and medical information effectively.Advanced proficiency in medical literature searching, including PubMed, EMBASE, and other relevant databases.Extensive experience developing medical information response documents that accurately summarize medical literature and are current, scientifically balanced, and of high quality.Advanced knowledge of regulatory authority, legal, and industry guidelines and requirements related to the practice of medical and drug information within the pharmaceutical/biotech industry.Advanced proficiency in Microsoft Office applications.Strong verbal communication and presentation skills, with the ability to communicate complex scientific information effectively to diverse audiences.Customer focused, with a demonstrated commitment to meeting the expectations and requirements of internal and external customers.Demonstrated ability to collaborate effectively across functions and influence stakeholders while working independently and within a team environment.Results oriented, with a demonstrated track record of success in a complex and dynamic environment.Demonstrates a high degree of flexibility and adaptability in response to changing priorities, competing demands, new circumstances, and evolving business needs.Excellent time management skills, with the ability to manage complexity, exercise sound judgment, think entrepreneurially, and thrive in a highly dynamic environment.Positive attitude and solutions-oriented mindset.Ability to travel up to 25% to represent the company at medical conferences, presentations, and other meetings.Knowledge & Experience (preferred):Strong Neurology/Neuroscience expertise is preferred, particularly within Medical Information, Medical Affairs, Medical Communications, or a related function in the pharmaceutical or biotechnology industry; experience in Oncology, Rare Diseases, and Endocrinology is also desirable.Demonstrated experience serving as a medical or promotional reviewer within a medical and promotional review committees is strongly preferred.Medical Information call center management is strongly preferred.Experience with Veeva, IRMS, insights generation systems, and other Medical Information content management platforms is preferred.Education / Certifications (essential):Advanced degree in life science/healthcare (Pharm.D., PhD, MD) required.Language(s) (essential):Fluent in English required.Ipsen Biopharmaceuticals, Inc. is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, sexual identity, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable federal, state or local law.Ipsen Biopharmaceuticals, Inc. conducts background screening, reference checks, and drug testing as part of its pre-employment screening process. This description is not intended to be constructed as an exhaustive list of duties, responsibilities, or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.All Employees are expected to adhere to all company policies and act as a role model for company values.The annual base salary range for this position is $155,000-$195,000 USD.This job is eligible to participate in our short-term incentives program.At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.