Senior Medicaid Recipient Services Specialist

Florida; North Fort Myers (FL); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Life insurance: $25,000 policy free

Job summary

Agency for Health Care Administration in Florida is seeking a Senior Human Services Program Specialist to enhance Medicaid recipient services and manage fair hearing processes. The role emphasizes accuracy in data entry, coordination with Medicaid plans, and timely communication with constituents.

It requires strong customer service and analytical abilities in a fast-paced, team-based setting. The position is located within the Bureau of Medicaid Recipient Services and involves staying

Qualifications

• Two years of experience providing a professional level of customer service in a fast-paced consumer-centric environment.

Responsibilities

• Review and assess fair hearing requests and ensure correct entry into the complaint module.
• Coordinate with SMMC plans and offices to gather necessary documents for fair hearings.
• Monitor active hearings and provide timely updates to the supervisor.
• Communicate with constituents and respond to legislative assignments and priority issues.

Skills

Communication

Organizational skills

Customer service

Analytical skills

Job description

Agency for Health Care Administration in Florida is seeking a Senior Human Services Program Specialist to enhance Medicaid recipient services and manage fair hearing processes. The role emphasizes accuracy in data entry, coordination with Medicaid plans, and timely communication with constituents.

It requires strong customer service and analytical abilities in a fast-paced, team-based setting. The position is located within the Bureau of Medicaid Recipient Services and involves staying