Senior MDR Threat Response Advisor

Precision Labs; Northern (KY); Hybrid; USD 108,000 - 130,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Paid holidays and sick time

Parental leave (gender-neutral)

Grandparent leave

Health, dental, vision coverage

401(k) with company match

Life and disability insurance

Health and dependent care FSA

EAP (Employee Assistance Program)

Pet insurance

Cancer Care program

Travel medical insurance

Job summary

SentinelOne is seeking a Threat Response Advisor to manage Managed Detection & Response (MDR) for assigned customers, guiding onboarding, threat detection, incident response, and recovery. You will collaborate with cross-functional teams to ensure seamless service delivery and continuous improvement.

The role emphasizes staying connected to the threat landscape, advising customers on proactive defenses, and supporting POCs and events.

Qualifications

• Experience in SOC operations, security monitoring, incident investigation/response, malware analysis, threat hunting, or threat intelligence.
• Strong background in security operations, incident response, or threat intelligence, with a genuine passion for protecting customers from cyber attacks.
• Excellent written and verbal communication; proven experience managing complex customer escalations across teams.

Responsibilities

• Own the MDR service delivered to assigned customers, partnering with Customer Success Manager, sales, and Technical Account Manager.
• Lead initial customer onboarding: scope, SOPs, platform configuration, escalation, and environment details for global MDR team.
• Review MDR metrics and trends; brief customers on threats and recommended actions; resolve questions and propose corrective actions to reduce risk.
• Support PoC engagements for prospective MDR customers and represent MDR at company events and conferences.
• Stay embedded with MDR operations and the threat landscape through shadow days and rotations with analysts, investigators, and engineers.

Skills

Security operations

Incident response

Threat intelligence

Written communication

Escalation management

Job description

SentinelOne is seeking a Threat Response Advisor to manage Managed Detection & Response (MDR) for assigned customers, guiding onboarding, threat detection, incident response, and recovery. You will collaborate with cross-functional teams to ensure seamless service delivery and continuous improvement.

The role emphasizes staying connected to the threat landscape, advising customers on proactive defenses, and supporting POCs and events.