Senior Marketing Operations Coordinator

CrossCountry Consulting LLC; McLean (VA); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Healthcare options

401(k) with company matching

Parental and maternity leave

Technology stipends

Wellness reimbursement

Flexible spending accounts

Résumé du poste

CrossCountry Consulting LLC is seeking a Senior Marketing Operations Coordinator to join our growing team in McLean, VA. You will manage core marketing platforms, oversee automation workflows, and ensure accurate data reporting to drive strategic decisions.

The role requires 3-5 years in marketing operations, strong project management, and hands-on experience with marketing systems like HubSpot. Collaboration with Revenue Operations and use of AI tools for reporting are key aspects.

Qualifications

• Bachelor's degree in marketing, communications, or related field.
• 3-5 years of experience in marketing operations in a B2B environment preferred.
• Hands-on experience with marketing automation platforms (HubSpot preferred).
• Advanced proficiency in AI and data analysis to drive marketing decisions.
• Strong analytical, problem-solving, and communication skills.

Responsabilités

• Own core marketing platforms, including HubSpot and the data/reporting solution; serve as vendor contact.
• Manage marketing automation workflows, templates, lead scoring and best practices guidance.
• Update dashboards and validate data with the data/reporting solution; coordinate with vendor.
• Be the primary contact for marketing requests via internal ticketing; route as needed.
• Collaborate with Revenue Operations to manage attribution between HubSpot and Salesforce; assist users.

Connaissances

Marketing operations

Project management

AI data analysis

Communication

Data-driven decision making

Formation

Bachelor's degree in marketing, communications, or related field

Outils

HubSpot

Salesforce

Power BI

Smartsheet

Description du poste

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture.

Position Overview:

We are seeking an experienced Senior Marketing Operations Coordinator to join our growing team! In this role, you will help manage our marketing operations function, including the applicable systems, processes, reporting, and data analysis.

The ideal candidate will have prior marketing operations experience, strong project management and communication skills, and thrive on driving results and optimizing operations through efficient processes and technology.

What You'll Do:

• Serve as the owner and team expert for core marketing platforms, including HubSpot and our data and reporting solution, and as the primary vendor contact
• Manage the marketing automation system, including setting up and monitoring workflows and templates, lead scoring, and advising the team on best practices
• Manage the data and reporting solution, including making updates to dashboards, coordinating with the vendor on requirements, and validating the accuracy of data
• Be the primary contact for marketing requests received through our internal ticketing system, including resolving where possible or assigning to others on the team
• Facilitate timely assignment of incoming web leads and ensure proper attribution and follow-through
• Collaborate with Revenue Operations to help manage marketing attribution and the information flow between Hubspot and Salesforce; support marketing team and users with marketing-related Salesforce questions and campaigns
• Leverage AI to produce reporting as needed and lead the team reporting process; analyze data and metrics to identify cross-channel trends and improvement opportunities
• Refresh monthly budget tracker, validate data, and flag inconsistencies or pacing concerns
• Identify areas for process improvement and enable automations across the team utilizing PowerBI, Smartsheet automations, and AI support
• Lead or support strategic team initiatives and research efforts
• Provide other general operations support as needed, including for events, campaigns, and communications
• Stay current on the latest marketing operations best practices and solutions

What You'll Bring:

• Bachelor's degree in marketing, communications, or a related field
• 3-5 years of experience in marketing operations, preferably in a B2B environment
• Strong project management skills to manage multiple efforts concurrently
• Hands-on experience with marketing automation platforms, preferably HubSpot or comparable marketing systems
• Advanced proficiency in AI and data analysis to drive marketing decisions
• Strong analytical and problem-solving skills and attention to detail
• Excellent communication and interpersonal skills and collaboration with cross-functional teams and stakeholders

Benefits Summary

• comprehensive healthcare options, including medical, dental, and vision coverage
• flexible spending accounts
• and a 401(k) with company matching.
• generous parental and maternity leave policies
• technology stipends
• wellness reimbursement programs, all designed to support both professional growth and personal well-being.

For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employeesand applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.