Senior Market Manager

Clearwave; Shorewood (IL); Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

Bonus plan

Medical insurance

Paid time off

Holidays

Life insurance

401(k) with company match

Employee Assistance Plan

Employee Referral Plan

Job summary

Clearwave is seeking a Senior Market Manager to drive growth across multiple markets. The role combines data analysis, field engagement, and cross-functional collaboration to improve subscriber growth, retention, and revenue per customer.

The ideal candidate will operate in Chicagoland with remote capabilities and travel as needed, coordinating with Sales, Installation, and Customer Experience teams. Strong analytical skills and strategic judgment are essential.

Qualifications

• Demonstrated ability to assess business performance and deliver improvements across departments.
• Experience leading work across departments and influencing decisions without direct reporting authority.
• Strong analytical and problem-solving skills to interpret performance data and drive actions.
• Sound commercial judgment on how sales, customer service, and operations affect growth.

Responsibilities

• Market performance and planning. Assess penetration and growth pace, churn, ARPU, and order fulfillment; prioritize opportunities.
• Diagnosis and problem solving using performance data and field input to identify root causes and actions.
• Subscriber growth by removing barriers to acquisition and improving penetration and net adds.
• Customer retention by addressing local threats and service issues with cross-functional teams.
• Order fulfillment by coordinating with Sales, Installation, and other teams to address scheduling and readiness.
• Cross-functional action plans with owners, timelines, and tracking; escalate barriers.
• Growth opportunities through network expansion and partnerships; obtain appropriate approvals.
• Market presence and intelligence via field visits and relationships with community partners.
• Communication and follow-through with clear market updates and shared best practices.

Skills

Analytical thinking

Cross-functional leadership

Data interpretation

Communication

Strategic planning

Job description

Description

This position is remote and requires travel, but ideal candidate will need to be located in Chicagoland area.

Description

This position is remote and requires travel, but ideal candidate will need to be located in Chicagoland area.

The Senior Market Manager drives growth and long-term business performance across a group of Clearwave markets. This leader understands local market conditions, identifies the most important opportunities and performance gaps, and works across departments to turn priorities into results.

As part of a centrally led Market Management function, the Market Manager covers both new service areas and established markets. The role combines data analysis, regular field engagement, business judgment, and persistent follow-through to improve subscriber growth, retention, revenue per customer, and order fulfillment.

The Market Manager owns the market assessment, coordinated improvement plan, action tracking, and escalation of unresolved issues. Functional leaders retain responsibility for their teams, resources, and execution. Success requires building credibility and securing action from colleagues across functions and levels of seniority.

Key Responsibilities

• Market performance and planning. Assess penetration and growth pace against targets, churn against plan, average revenue per user (ARPU), and order fulfillment. Develop a clear view of market performance and prioritize the opportunities with the greatest business impact.
• Diagnosis and problem solving. Use performance data, field observations, and input from local and functional teams to identify underlying causes of performance gaps. Quantify the opportunity or risk and recommend practical actions.
• Subscriber growth. Work with Sales and Marketing to identify barriers to customer acquisition and opportunities to improve penetration and net subscriber additions. Consider market maturity, customer demand, competition, and sales channel effectiveness.
• Customer retention. Identify local competitive threats and service issues that contribute to customer losses. Work with Customer Experience, Retention, and operational teams to develop and track targeted responses.
• Order fulfillment. Identify barriers that prevent orders from becoming installed customers. Coordinate with Sales, Installation and Repair, Construction, and other teams to address scheduling, readiness, capacity, and conversion issues.
• Cross-functional action plans. Bring functional leaders together around agreed priorities. Establish action owners, commitments, timelines, and expected outcomes; track progress and elevate unresolved barriers or resource conflicts through Market Management leadership.
• Growth opportunities. Identify and assess nearby network expansion opportunities, local partnerships, and additional sales channels. Sponsor promising opportunities through the appropriate financial, construction, and commercial approval processes.
• Market presence and intelligence. Visit assigned markets, spend time with frontline teams, and build relationships with community partners and municipal leaders. Understand customer needs, competitor activity, local service conditions, and Clearwave’s presence in the community.
• Communication and follow-through. Provide clear market updates covering performance, causes, priorities, actions, and expected results. Verify that actions improve business outcomes and share successful approaches across markets.

Requirements

Qualifications and Experience

• Demonstrated ability to assess business performance, lead initiatives across departments, and deliver measurable improvements. Candidates may come from sales leadership, account management, market management, consulting, or a related field.
• Experience leading work across departments and influencing decisions without direct reporting authority.
• Strong analytical and problem-solving skills, including the ability to interpret performance data, identify root causes, and turn findings into business decisions.
• Sound commercial judgment and an understanding of how sales, customer service, and operations affect growth and customer retention.
• A record of taking initiative, navigating ambiguity, and driving projects or action plans through to completion.
• Strong communication and relationship-building skills, with the confidence to constructively challenge assumptions and engage executives, frontline employees, and external stakeholders.
• Ability to balance broader market priorities with hands-on investigation and execution; receptive to feedback and able to learn unfamiliar markets and operating practices quickly.
• Telecommunications experience is preferred.

Benefits

Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Competitive pay PLUS lucrative bonus plan
• Medical, dental, and vision plans
• Up to 20 days of PTO
• 10 Paid Holidays
• Life insurance (self, spouse, children)
• Paid time off
• 401(k) - 100% company match, up to 4% of eligible compensation
• Employee Assistance Plan
• Employee Referral Plan

Pre-hire Assurance

Rest assured, Clearwave prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Equal Opportunity Employer

Clearwave is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.