Senior Manager, Workplace Planning & Advice

Empower Retirement, LLC; Overland Park (KS); Hybrid; USD 96,000 - 136,000; Full time

Benefits offered by this job

Medical, dental, vision and life保险

401(k) retirement with company match

Tuition reimbursement

Business-casual environment

Generous PTO and holidays

Volunteer time off

Leave of absence programs

BRGs for inclusion

Job summary

Empower Retirement, LLC seeks a Senior Manager, Workplace Planning & Advice to lead a team delivering education and fiduciary guidance to plan participants. You will own onboarding and development plans to accelerate productivity and progression into senior roles, while coaching teams on the Empower advice model, BIP, referrals, and product guidance.

You will supervise interactions to ensure compliant, high-quality advice, monitor metrics, and partner with Training and Workforce teams to align

Qualifications

• Bachelor’s degree or equivalent experience required.
• FINRA Series 7, 24, and 66 required; Series 9/10 acceptable substitute for 24; Series 63/65 permissible.
• FINRA fingerprinting is required.
• 3+ years in financial services or Workplace Planning & Advice.
• 1–2 years of leadership or coaching experience preferred.
• Familiarity with qualified plan types, IRAs, advice delivery, and service center operations.
• Commitment to development, coaching, and service quality.

Responsibilities

• Lead a team of Consultants delivering education and fiduciary advice to plan participants.
• Own onboarding, development, and performance plans to accelerate proficiency and progression.
• Coach team on Empower advice model, Best Interest Profile, referrals, and product guidance.
• Supervise participant interactions for compliant, accurate advice delivery.
• Monitor performance metrics including quality scores, service standards, call volume, and referrals.
• Act as supervisory principal for fiduciary advice and account openings in regulatory compliance.
• Partner with training, workforce management, and segment leaders to align hiring and schedules.
• Identify escalations, address root causes, and foster continuous improvement.
• Conduct one-on-one meetings, call reviews, performance appraisals, and feedback conversations.
• Champion culture, diversity, recognition, and career mobility within the team.

Skills

Leadership

Coaching

Fiduciary advice

Regulatory compliance

Performance management

Onboarding

Communication

Strategic planning

Education

Bachelor’s degree or equivalent experience

FINRA Series 7, 24, 66 required

FINRA fingerprinting required

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Senior Manager, Workplace Planning & Advice leads a team of foundational Workplace Planning Consultants focused on delivering entry-level advice, education, and transactional support to participants. This role ensures a smooth onboarding experience, rapid progression to productivity, and consistent advice quality. The manager fosters a learning environment while driving individual growth, customer satisfaction, and foundational metric achievement.

What you will do:

• Lead a team of Consultants delivering education and point-in-time fiduciary advice to plan participants.
• Own onboarding, development, and performance plans that accelerate speed to proficiency and progression into Senior Consultant roles.
• Coach team members on Empower advice model, Best Interest Profile (BIP), referral processes, and core product guidance.
• Supervise participant interactions to ensure compliant, accurate, and effective advice delivery.
• Monitor and manage performance metrics including quality scores, service standards, call volume, and referral activity.
• Act as supervisory principal for fiduciary advice and account opening activities in compliance with regulatory requirements.
• Partner with EPW Training, Workforce Management, and Segment leaders to align hiring, schedules, and content updates.
• Identify trends in escalations, address root causes, and foster a culture of continuous improvement.
• Conduct one‑on‑one meetings, call reviews, performance appraisals, and developmental feedback conversations.
• Champion culture, diversity, recognition, and career mobility within the team.

What you will bring:

• Bachelor’s degree or equivalent experience.
• FINRA Series 7, 24, and 66 required. (Series 9/10 acceptable substitute for 24); Series 63/65 permissible.
• FINRA fingerprinting required.
• 3+ years of financial services or Workplace Planning & Advice experience.
• 1–2 years of leadership or coaching experience preferred.
• Familiarity with qualified plan types, IRAs, advice delivery, and service center operations.
• Passionate about development and coaching.
• Skilled in managing new hire progression and feedback loops.
• Committed to service and advice quality.
• Comfortable supervising multiple priorities and timelines.
• Capable of navigating change and driving continuous process improvement.

This job operates in a professional office environment. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

What we offer you:

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time – 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range $96,100.00 - $135,700.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug‑free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Remote and Hybrid Requirements

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.

Job Posting End Date at 12:01 am on: 10-31-2026

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