Senior Manager, Women's Health - Upper Bucks

St. Luke’s University Health Network; Pennsylvania; Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

St. Luke's University Health Network seeks a Senior Manager, Women's Health for the Upper Bucks region in Sellersville, PA to lead operations of assigned practices, ensuring efficient workflows and a patient experience aligned with SLPG standards.

The role requires 4+ years of progressive practice operations management in healthcare, strong leadership, staffing and scheduling expertise, and cross-department collaboration to deliver quality care and service excellence.

Qualifications

• Minimum of 4+ years of progressive office or practice operations management experience in healthcare.
• Experience leading large or complex medical practices and overseeing budgeting and regulatory compliance.
• Strong business acumen and customer service focus.

Responsabilités

• Leads and manages operations of assigned practices to ensure efficient workflows.
• Oversees staffing, scheduling, patient access, and service excellence.
• Collaborates with Billing, Facilities, and other departments to optimize operations.
• Monitors performance metrics and implements improvements with a team-based approach.

Connaissances

Leadership

Communication

Staffing coordination

Budgeting

Regulatory compliance

Patient experience

Strategic planning

Formation

Bachelor's degree in health, business, or related field

Description du poste

## Senior Manager, Women's Health - Upper BucksApply: Sellersville, PA - 670 Lawn Avenue: Full time: Posted Today: R145880### *St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.*The Senior Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.**JOB DUTIES AND RESPONSIBILITIES:*** Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.).* Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).* Manages practice operations, workflow execution, employee collaboration and overall patient experience.* Partners with other organizational functions (e.g., Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations.* Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.).* Serves as point of escalation and addresses critical operational, technological, patient, and personnel issues.* Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.* Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach.* As applicable, effectively utilizes practice leads (e.g., Practice Operations Coordinators, Clinical Coordinators, etc.) to support oversight of practice workflows/processes, etc.* Ensures adherence to policies, procedures, and SLPG Access Governance Principles.* Other duties as assigned.**PHYSICAL AND SENSORY REQUIREMENTS:**Sitting for up to three (3) hours per day; three (3) hours a t a time. Standing for up to eight (8) hours per day; eight (8) hours at a time. Walking for up to six (6) hours per day; one (1) hour at a time. Frequent fingering, handling, grasping, twisting, and turning as it relates to therapeutic procedures. Consistently lift, carry, and push objects up to 10 pounds. Occasionally lift, carry, and push objects up to 75 pounds. Rarely lifting with assistance, up to 100 pounds. Rarely pushing and pulling patients weighing up to 300 pounds in a wheel chair or stretcher. Occasionally stooping and bending. Must be able to perceive attributes of an object through touch. Seeing as it relates to normal near, far, color, and peripheral vision. Hearing as it relates to normal conversation and high and low frequencies.**EDUCATION:**Bachelor’s Degree in health, business, or related field preferred**TRAINING AND EXPERIENCE:*** Minimum of 4+ years of progressive office or practice operations management experience, including at least 2 years in a healthcare organization* Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance* Demonstrated experience leading large or complex practices, overseeing performance management, budgeting/financial operations, patient access, regulatory compliance, and service excellence.Competencies required for this job:* Strong business acumen* Skilled in all forms of communication* Effectively able to develop self and others* Leadership presence/EQ, presents as a composed and competent leader* Quality focused* Exudes patient and customer service focus* Shares a compelling strategy that inspires others*Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!*