Senior Manager, Underwriting

TD; Southfield (MI); On-site; USD 115,000 - 173,000; Full time

Job summary

TD Bank US is seeking a senior leader to oversee TD Auto Finance's Retail Credit Operations underwriting department in Southfield, Michigan. The role directs underwriting activities, policy and program implementation, and builds a strong talent pipeline with team leads and underwriters.

You will coach leaders, ensure regulatory compliance, drive efficiency, and partner with risk, IT, and finance to align strategy with TD Auto Finance goals.

Qualifications

• Undergraduate degree or equivalent experience.
• 8+ years relevant experience in bank operations or underwriting.
• Proven leadership and people-management skills at scale.
• Ability to drive policy, process improvement and regulatory compliance.

Responsibilities

• Lead and develop the Loan Underwriter Team Leads and their underwriters.
• Oversee underwriting activities, production, quality monitoring and training design.
• Partner with risk, IT, operations and finance to achieve TD Auto Finance goals.
• Drive efficiency, risk management, and customer experience aligned with TD policies.

Skills

People leadership

Strategic planning

Budgeting & P&L

Performance management

Cross-functional collaboration

Regulatory knowledge

Education

Bachelor's degree or higher

Tools

MS Office

Job description

Work Location:Southfield, Michigan, United States of AmericaHours:40Pay Details:$115,400 - $173,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:This role oversees, leads and is responsible for formulating and implementing the operational strategy for TD Auto Finance's Retail Credit Operations underwriting department. This role oversees the effectiveness of underwriting activities, manages production and quality performance monitoring and design and implementation of specialized training to support underwriting and inform management staff. This role is accountable for building a strong talent pipeline within the team and leads the Loan Underwriter Team Leads and their teams of underwriters to implement credit risk policies.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling escalated disciplinary actions, as requiredOversees and leads a highly complex and diverse operations/underwriting function while growing talent, developing skills and capabilities to achieve career goals, support credit policy success and achieve TD Auto Finance business resultsFunctional expert, requiring broad managerial and deep specialized knowledge at the business, regulatory and industry levelsProvides vision, leadership, and strategic guidance in implementing TD Auto Finance's policies and programs including features and benefitsDevelops and implements policies and procedures in such a way that it enhances the end-to-end customer experience (including orientation, training, enhancement, and irritant reduction) while achieving TDAF business objectivesProvides coaching, mentorship, and guidance to leaders within Retail Credit Operations and TD Auto FinanceLeads a group of team leaders responsible for auto underwriters, with moderate to high levels of complexity as a result of the businessEnsures efficient operational processes to best support auto customersManages and oversees the overall discipline and adherence to strategy for Retail Credit Operations while aligning to enterprise best practicesServes as a strategic partner to the TD Auto Finance leadership team on the management of the auto portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trendsIdentifies operational efficiencies and opportunities within area of expertiseInforms management of operational needs, providing both a breakdown of the issues at hand as well as recommended solutionsFocuses on longer-range planning for Retail Credit Operations, sets overall team direction, and collaborates with others to execute on goalsServes as a point of escalation for Loan OperationsProvides exceptional customer service, congruent with WOW! philosophies to customers, vendors and other institutionsDrives profitable product growth and increased market share by operating within our risk appetiteDemonstrates sound judgment, ownership, and clarity when communicating departmental decisions, policies and proceduresSupports and represents Retail Credit Operations in various capacities as needed and required by the businessBuilds and maintains effective relationships with sales distribution, key internal stakeholders, and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternativesMonitors underwriting performance against objectives, recommending enhancements to ensure a consistent customer and brand experienceDelivers financial results for the auto business via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement, and market share)Works closely with key business leaders to develop the business plan, ensuring the optimal use of resources and leverages TDAF’s operating model to maximize efficiency, effectiveness and scaleExecutes on the annual business plan to deliver results aligned with business strategiesRefines strategies through detailed analysis of the P&L, ongoing competitive research and review of underwriting and risk management tacticsParticipates and collaborates on initiatives with internal and external partners (IT, operations, legal, compliance, marketing etc.) to ensure the TD bank U.S. and TDAF objectives and standards are metPartners with Credit Risk Management to ensure policies and processes are established to support business results and align with risk appetiteEnsures all underwriting processes are compliant and meet all regulatory requirementsEnsures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductPerforms other duties as assignedEducation & Experience:Undergraduate Degree or equivalent experience8+ years relevant experienceExtensive knowledge and understanding of bank operations, TD Auto Finance policies, procedures, products, services, systems and applicationsKnowledge of current and emerging competitor and market trendsAdvanced ability to lead, plan, implement and evaluate business results to ensure achievement of TD Auto Finance business goalsAbility to contribute to strategic direction of the Retail Credit Management function and provide advice to senior leadershipSkill in mentoring, coaching and performance managementAbility to interact with all TD Bank and TD Auto Finance customersAbility to communicate effectively in both oral and written formAbility to work collaboratively and build relationships across teams and functionsAbility to work in a fast-paced, dynamic environmentDetail-oriented, self-motivated and has excellent customer service skillsProven leadership experience, organizational, analytical, and decision-making skillsAbility to pro-actively manage workflowAbility to work successfully as a member of a team and independentlyAbility to exercise sound judgement in making decisionsAbility to analyze, organize and prioritize work while meeting multiple deadlinesSkill in preparing and managing budgets, P&L, and resource allocationSkill in using computer applications including MS OfficeAbility to handle confidential information with discretionEmployee/Team Accountabilities:Responsible for management of the overall team providing both leadership and guidanceSets targets and objectives for the team, and delivers resultsGrows team expertise to align with business/enterprise demand and direction; Assesses team skills and capabilities and continually looks for ways to provide and enhance the value deliveredLeads a high performing team; Provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employeesLeads the process of setting performance objectives for the team; Tracks, monitors, and effectively addresses and/or rewards performance in a timely mannerManages employees in compliance with all human resources policies, procedures, and guidelines of conductShares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teamsSupports an environment where team freely escalates business challenges; Facilitates change through positive reinforcement of milestones and successesRecruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesEstablishes and fosters a cohesive team; Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectivesActs as a brand ambassador for your business area/function and the bank, both internally and/or externallyPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing, and comprehending instructions – ContinuousAdding, subtracting, multiplying, and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.