Senior Manager, Toll Agency Relations & Industry Partnerships

Verramobility; Mesa (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

Verra Mobility seeks a highly experienced, externally facing leader to act as the trusted face of the company with tolling authorities, transportation agencies, and industry partners. You will build and strengthen relationships, advance agency priorities, and turn partnerships into measurable business results.

The role requires deep tolling knowledge, a broad network across agencies and associations, and the ability to drive outcomes across multiple stakeholders with credibility and sound

Qualifications

• Bachelor’s degree and 10+ years of experience in tolling, transportation, mobility services, or related industries.
• Demonstrated relationships and credibility within tolling authorities or transportation agencies.
• Strong understanding of tolling operations, agency workflows, interoperability, and back‑office operations.
• Proven ability to manage executive‑level relationships and influence outcomes across public‑ and private‑sector stakeholders.
• Experience resolving complex operational or commercial issues with multiple internal and external stakeholders.
• Excellent executive communication, negotiation, presentation, and relationship‑building skills.
• Ability to travel regularly for agency meetings, industry events, and customer engagements.

Responsibilities

• Own and drive resolution of escalated issues with tolling authorities, including operational, billing, data, integration, and dispute matters.
• Coordinate cross-functionally with operations, product, technology, legal, finance, sales, and account teams to resolve agency concerns.
• Translate agency feedback into clear internal actions, priorities, and improvement opportunities.
• Track open issues, commitments, and follow-ups to ensure accountability and timely closure.
• Partner with commercial, strategy, and operations leaders to advance business outcomes with toll agencies.
• Support expansion of partnerships, new integrations, and improved operating models.

Skills

Executive communication

Negotiation

Relationship-building

Cross-functional leadership

Strategic thinking

Problem solving

Travel readiness

Education

Bachelor’s degree in Business, Public Administration, Transportation, Engineering, Technology, or related field

Job description

Position Summary

Verra Mobility is seeking a highly experienced, externally facing leader to serve as a trusted representative of the company with tolling authorities, transportation agencies, and industry partners. This role will be responsible for building and strengthening relationships across the tolling ecosystem, advancing Verra Mobility’s priorities with agencies, resolving complex partnership and operational issues, and creating new pathways for collaboration and growth. The Senior Manager, Tolling Agency Relations & Industry Partnerships will be the “face of Verra” with tolling agencies, someone who brings credibility, industry relationships, sound judgment, and the ability to influence outcomes on behalf of the company. The ideal candidate has deep knowledge of tolling operations, a strong network across toll agencies and industry associations, and a proven ability to turn relationships into measurable business and operational results.

Key Responsibilities

Agency Engagement & Relationship Ownership

• Serve as Verra Mobility’s primary relationship lead with tolling authorities and transportation agencies.
• Build, maintain, and expand executive and operational relationships across the tolling industry.
• Develop a structured engagement strategy for priority agencies, including relationship maps, communication cadences, and partnership goals.
• Represent Verra Mobility in agency discussions with professionalism, credibility, and a clear understanding of agency priorities.

Industry Partnerships & Market Presence

• Strengthen Verra Mobility’s presence across tolling industry forums, associations, committees, and conferences, including IBTTA and related organizations.
• Identify and cultivate new industry connections that support Verra Mobility’s strategic, operational, and commercial objectives.
• Monitor industry trends, agency priorities, policy shifts, interoperability developments, and emerging partnership opportunities.
• Position Verra Mobility as a collaborative and solutions-oriented partner across the tolling ecosystem.
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Issue Resolution & Outcome Delivery

• Own and drive resolution of escalated issues with tolling authorities, including operational, billing, data, integration, dispute, and relationship matters.
• Coordinate cross-functionally with operations, product, technology, legal, finance, sales, and account teams to resolve agency concerns and deliver commitments.
• Translate agency feedback into clear internal actions, priorities, and improvement opportunities.
• Track open issues, commitments, and follow-ups to ensure accountability and timely closure.

Commercial & Strategic Alignment

• Partner with commercial, strategy, and operations leaders to advance business outcomes with toll agencies.
• Support expansion of partnerships, new integrations, improved operating models, and agency collaboration opportunities.
• Provide industry intelligence and relationship insights to inform customer strategy, contract discussions, RFP responses, and long‑term planning.
• Help identify risks and opportunities that may impact Verra Mobility’s tolling programs, customers, and agency relationships.

Internal Leadership & Communication

• Serve as the internal voice of tolling agencies by communicating agency expectations, concerns, and priorities to Verra Mobility stakeholders.
• Prepare executive updates, engagement plans, issue summaries, and recommended actions for senior leadership.
• Establish consistent processes for agency engagement, relationship documentation, and issue escalation.
• Model Verra Mobility’s values through integrity, accountability, collaboration, and customer‑focused leadership.

Qualifications

Required

• Bachelor’s degree in Business, Public Administration, Transportation, Engineering, Technology, or a related field; equivalent industry experience may be considered.
• 10+ years of experience in tolling, transportation, mobility services, intelligent transportation systems, public‑sector partnerships, or related industries.
• Demonstrated relationships and credibility within the tolling authority, transportation agency, or toll services ecosystem.
• Strong understanding of tolling operations, agency workflows, interoperability, transponder and plate‑based tolling, violation processes, back‑office operations, and customer service considerations.
• Proven ability to manage executive‑level relationships and influence outcomes across public‑sector and private‑sector stakeholders.
• Experience resolving complex operational or commercial issues involving multiple internal and external stakeholders.
• Excellent executive communication, negotiation, presentation, and relationship‑building skills.
• Ability to travel regularly for agency meetings, industry events, and customer engagements.
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Preferred

• Prior leadership role with a tolling authority, transportation agency, toll services provider, systems integrator, mobility technology provider, or industry association.
• Active involvement in IBTTA or other tolling, transportation, mobility, or infrastructure organizations.
• Experience supporting agency partnerships, toll system integrations, issue escalations, RFPs, contracts, or strategic growth initiatives.
• Established network across North American tolling authorities and related transportation organizations.

Key Competencies

• Industry credibility and executive presence
• Relationship ownership and stakeholder influence
• Strategic thinking with operational follow‑through
• Issue resolution and cross‑functional leadership
• Commercial judgment and partnership development
• Clear, concise executive communication
• Diplomacy, professionalism, and sound judgment
• Accountability, persistence, and bias for outcomes

Travel Requirements

Up to 40% travel, including tolling authority meetings, agency visits, industry conferences, committee participation, and strategic customer engagements.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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