Senior Manager-Technology Delivery

ameriprise; Boston (MA); On-site; USD 170,000 - 210,000; Full time

Job summary

Ameriprise Financial in Boston seeks a senior technology leader to guide a large team delivering hardware, software and network solutions across complex programs. You will mentor engineers, manage projects, and ensure designs align with architecture and SDLC standards.

This role emphasizes collaboration with leadership and vendors, driving performance, accountability and service delivery, while pushing continuous improvement in processes and tooling.

Qualifications

• Bachelor's degree in Computer Science, Engineering, related field or equivalent work experience.
• 7–10+ years of experience with enterprise technologies.
• 3–5+ years of project management experience delivering projects.
• Proven experience influencing, leading, and coaching without direct leadership responsibility.
• Demonstrated superior reasoning and troubleshooting skills.
• Technical skill requirements vary per domain.
• Preferred: 2+ years direct people management.

Responsibilities

• Provide technical leadership to a team of highly technical employees.
• Develop and maintain a high performing team through hiring, coaching, performance/talent management and vendor partner management.
• Foster a collaborative, success-oriented environment with empowered and accountable resources.
• Provide work direction, delegation, and prioritization to team.
• Ensure compliance with policies, processes and procedures.
• Deliver robust technical solutions and ensure service level commitments and timelines are met.
• Oversee design artifacts, ensure testing and validation prior to release of new technologies.
• Drive continuous improvement of processes, policies and best practices.

Skills

Leadership

People management

Project management

Mentoring

Troubleshooting

SDLC

Vendor management

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or Engineering

Job description

About Our Company

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Provide technical expertise and leadership to a large team (or multiple teams) dedicated to hardware/software/network technologies design and build activities (comprised of internal and vendor/contractor resources). Ensure activities are completed, validated, align with architectural objectives and requirements, and successfully to deploy into the production environment. Provide mentorship to team (including direct reports) ensuring optimization of designs/solutions. Champion standard processes and procedures. Provide troubleshooting for development and test environment issues.

Key Responsibilities

• Provide technical expertise and leadership to a team of highly technical employees.
• Develop and maintain a high performing team through effective hiring, coaching, rigorous performance/talent management processes, and vendor partner management.
• Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
• Provide work direction, delegation, and prioritization to team.
• Ensure compliance with company's policies, processes and procedures.
• Through partnership with leadership and effective management of team(s) (direct reports and contractors/vendors), deliver robust technical solutions, ensure that service level commitments and project time lines are maintained.
• Ensure successful project design, configuration, performance, implementation and outstanding service delivery.
• Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs; pro-actively identify and resolve issues/problems.
• Verify that build activities are complete per the approved engineering diagrams.
• Redirect build activities as necessary.
• Oversee the hand-off of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies.
• Provide thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize performance and availability of technologies.
• Drive and develop consistent technical build, implementation and support processes.
• Verify designs are validated and adhere to defined standards.
• Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methods.
• Evaluate, troubleshoot and participate in root-cause analysis of development and test environment issues within technical area(s) of expertise. Once corrective action is identified, lead respective team to implement changes/improvements in designs/builds as necessary to prevent recurrence.
• Define, track and measure overall department performance and metrics.
• Complete and distribute (and/or over see activity) applicable reports, models, status updates, statistics, etc., to technology leadership as required.
• Provide proper escalation to leadership for issues/problems as necessary.
• Participate in the organization's strategic and financial planning process.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.
• Effectively present the value proposition of business-appropriate emerging technologies to technology leadership.
• Gain and maintain a broad understanding of business, business needs, and how assigned technologies/domain drive and support the business.

Required Qualifications

• Bachelors degree in Computer Science, Engineering, related field, or equivalent relevant work experience.
• 7-10 years of relevant experienced required.
• Deep and broad technical background with 7-10+ years experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with relevant enterprise technologies.
• 3-5+ years of project management experience with a proven track record for delivering projects and driving execution.
• Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
• Demonstrated superior reasoning and troubleshooting skills.
• Technical skill requirements vary per domain.

Preferred Qualifications

• 2+ years of direct people