Senior Manager, Technical Software Delivery

Live Nation International; Houston (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, dental, and mental health benefits

Free concert tickets

401(k) program with company match

Career development programs

Volunteer time off

Job summary

A leading entertainment company in Houston is seeking a Senior Manager for Technical Delivery Management to oversee Oracle Fusion Managed Services and ensure high client satisfaction. The ideal candidate has over 10 years of managerial experience and proficiency in Oracle Cloud Fusion. This role offers great benefits including flexible health options, concert tickets, and substantial career development support.

Qualifications

• Minimum 10 years of progressive managerial experience in technology.
• Minimum 5 years in leading complex technology-driven transformation programs.
• Demonstrated experience in implementing programs in the technology space.

Responsibilities

• Manage end-to-end Oracle Fusion Managed Services operations.
• Establish ITIL-based service management frameworks.
• Oversee ERP system implementation with responsibility for technology delivery.

Skills

Leadership

Oracle Cloud Fusion

ITIL frameworks

Customer satisfaction

Technical delivery management

Education

Degree in business or a related field

Tools

Oracle Fusion Applications

OneStream

Job description

Job Summary:Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit .Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!**THE ROLE**At Live Nation Entertainment, we are at the forefront of the live entertainment industry, leveraging cutting-edge technology to drive our business forward. As the Vice President of Strategic Programs, you will have the opportunity to drive strategic enterprise programs that improve the technology landscape of a global leader, driving innovation and excellence in every aspect of our global operations.Live Nation Entertainment is seeking a dynamic and visionary leader to serve as Senior Manager – Technical Delivery Management. This role will have leadership responsibilities for the delivery, governance, and growth of managed services for Oracle Fusion Applications and related modules. Key responsibilities include managing a team of Oracle professionals, ensuring customer satisfaction, driving operational excellence through ITIL frameworks, achieving Key Performance Indicators (KPIs), and contributing to strategic initiatives, service offering development, and revenue targets.The role requires deep expertise in Oracle Cloud Fusion and strong leadership skills. This role will be accountable for overall program success, governance, global team coordination, and the Fusion release notes review and identifying risk and potential impact/improvements for designated customers.**WHAT THIS ROLE WILL DO:**Service Delivery and Governance:* Manage end-to-end Oracle Fusion Managed Services operations, including incident management, service requests, and ongoing system optimization.* Establish and enforce ITIL-based service management frameworks and processes to ensure consistency and quality.* Oversee support queues, triage issues, and coordinate with internal and external stakeholders for timely resolution of production problems.* Ensure all client Service Level Agreements (SLAs) and internal Key Performance Indicators (KPIs) are consistently met or exceeded.* Generate and analyze support metrics and performance reports to monitor service delivery and identify opportunities for improvement.* Continuous review of Fusion release notes and identifying risk and potential impact / improvements for finance business partners* Oversee ERP system implementation (Oracle Fusion, OneStream), with responsibility for technology delivery, QA, release governance and IT SOX compliance.Stakeholder Management:* Serve as a primary technical contact, fostering relationships and conducting service reviews.* Escalate critical matters and collaborate with peers regarding deliverables.* Foster a strong delivery culture ensuring stakeholder satisfaction.Team Leadership and Development:* Guide the support team through coaching and performance evaluations.* Handle staffing, resource allocation, and ensure the team stays updated on Oracle technologies.Continuous Improvement and Innovation:* Lead efforts to enhance service quality.* Develop automation tools.* Perform root cause analysis for issue prevention and system optimization.QA, Cutover Planning and Boundary Systems Support:* Oversee ERP system implementation (Oracle Fusion, OneStream), with responsibility for technology program management, QA, release governance, and IT SOX compliance.* Responsible for developing and executing detailed plans to transition from legacy systems to new IT systems or platforms, minimizing business disruption during go-live.* Coordinate resources, manage timelines, and ensure seamless transitions.* Creating comprehensive plans that outline the tasks, timelines, and dependencies for the transition.* Managing and coordinating cross-functional teams across IT, operations, and business units.* Ensuring all cutover activities are completed on schedule and within the defined project scope.* Overseeing the execution of data migration, system integration, and other critical tasks.* Working to minimize any negative impact on business operations during the transition.* Maintaining clear and consistent communication with stakeholders and providing regular status updates on cutover progress.* Identifying and mitigating potential risks associated with the cutover process.* Ensure data conversions from Legacy to New systems are successfully executed and validated.* Get Inventory of all Boundary systems that consume the new system data or feed into the new system and ensure they work as expected.* Ensure successful QA cycle which includes but not limited to periodic test case execution and validation of test results and clear any blockers with stake holders.* Track project financials* Ensuring all cutover activities and procedures are well-documented### WHAT THIS PERSON WILL BRING* Minimum 10 years of progressively Managerial experience in technology* Minimum 5 years in leading complex technology-driven transformation programs in large, global organizations* Demonstrated experience in implementing programs in the technology space and familiarity with PCI & SOX compliance.* Demonstrated experience in guiding highly technical development & engineering teams* Experience in driving system integrator & technology vendor performance* Experience guiding compliance with relevant legal and regulatory requirements, including SOX, SOC, PCI-DSS and familiarity with cybersecurity frameworks (e.g., NIST, ISO27001)* Excellent communication and interpersonal skills and ability to communicate complex technology topics to technical & non-technical audiences at various levels* Degree in business or a related field**BENEFITS & PERKS**Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:* **HEALTH**: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)* **YOURSELF**: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days* **WEALTH**: 401(k) program with company match, stock reimbursement program* **FAMILY**: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support* **CAREER**: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment* **OTHERS**: Volunteer time off, crowdfunding match**EQUAL EMPLOYMENT OPPORTUNITY**We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.Live Nation is an equal opportunity employer. It hires and promotes employees based on their experience, talent, and qualifications for the job and does not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious