Senior Manager, Tech Program Lead

Capital One; McLean (VA); On-site; USD 177,700 - 202,800; Full time

Job summary

Capital One in McLean, VA is seeking a passionate Program Manager to shape and evolve two Tech-wide programs. You will be the strategic lead and program owner for our Tech-wide recognition and enablement programs, guiding a high-output team to drive program impact.

Responsibilities include setting programming strategy with stakeholders, defining KPIs, shaping future programming based on industry trends, and partnering with Communications, Design, and Tech teams to maximize success.

Qualifications

• Bachelor’s Degree or Military experience
• At least 8 years of Project Management experience
• At least 2 years of people management experience
• MBA preferred; 9+ years PM experience preferred; 3+ years people management preferred
• PMP, Lean, Agile or Six Sigma certification preferred

Responsibilities

• Lead Programming Strategy & Insights: drive overarching program strategy, operational planning, and KPI definitions.
• Architect business, tech, and associate insights; establish North Star metrics to understand program impact.
• Shape future programming by benchmarking competitors, industry trends, and creating scalable frameworks.
• Oversee End-to-End Experience: develop scalable processes, tracking tools, and governance for both programs; maximize impact.
• Strengthen partner frameworks with Comms, Design, Tech Divisional Support, Immerse Platform Engineers; drive collaboration.
• Mentorship and People Leadership: lead and develop a diverse associate team; foster collaboration and decision-driven execution.

Skills

Program management

People management

Strategic thinking

Operational planning

KPIs and metrics

Stakeholder collaboration

Agile/Lean

Education

Bachelor's Degree or Military Experience

MBA (Preferred)

PMP/Lean/Agile/Six Sigma certification (Preferred)

Job description

The Tech Chief of Staff team is looking for a passionate, energetic, creative, and strategic Program Manager to shape and evolve two Tech-wide programs. In this role, you will be the strategic lead and program owner for our Tech-wide recognition and enablement programs. You’ll be leading a high-output team to drive program impact.

Responsibilities include:

Lead Programming Strategy & Insights

• Operational Planning: Partner with the program AE, other key stakeholders, and program teams to drive the overarching program strategy and operational planning
• Architect Business, Tech, and Associate Insights: Establish program KPIs / North Star metrics to deeply understand and articulate program impact on our Tech associates, the organization, and business
• Shape Future Programming: Destination back thinking to inform each program’s charter. Track competitor landscapes, evaluate industry trends, and pioneer future programming frameworks to ensure Capital One remains a leader in the Tech enablement & recognition space.

Optimize End-to-End Experience

• Oversee Program Management: Oversee the development of scalable processes, tracking tools, and governance frameworks for both programs
• Optimize the program & processes to maximize impact
• Strengthen Partner Frameworks: Guide partnerships with Comms, Design, Tech Divisional Support, Immerse Platform Engineers and others to drive program impact through others and create camaraderie within stakeholders

People Leadership

• Mentorship: Lead, mentor, and develop a diverse team of associates responsible for supporting engagements
• Collaboration: Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth
• Enablement: Drive critical decisions, remain action oriented, and be able to consistently deliver results through others

We want you if you are:

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.
• Wired for Collaboration and Connection. You thrive in a matrixed organization because you know that together we can do better. You’re obsessed with building and cultivating relationships. You have a proven track record of building solutions co-delivered across teams and consistently delivering results through others.
• Customer and Experience Focused. You care about doing what’s best for the Tech organization and for Capital One's associates. You utilize customer journey mapping and human-centered design to look through the eyes of stakeholders, ruthlessly optimizing the end-to-end user experience.
• Data-Informed Strategist. You leverage business insights, surveys, and rigorous analytics to spot trends, build thorough business cases, evaluate process effectiveness, and guide long-term strategic growth.
• Process Oriented. You loathe inefficient processes and look for ways to streamline and document everything you touch. You enjoy creating new processes when it is needed.
• Innovator at Heart. You're a natural problem solver who thrives on creative challenges, consistently seeking innovative solutions and thinking outside the box to drive impactful results.

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 8 years of Project Management experience
• At least 2 years of people management experience

Preferred Qualifications

• Master’s Degree in Business Administration (MBA)
• 9+ years of Project Management experience
• 3+ years of people management experience
• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management

Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].