Senior Manager, Systems & Collaboration Platforms Business Operations

Regeneron Pharmaceuticals; Kentucky; Hybrid; USD 134,000 - 219,000; Full time

Job summary

Regeneron Pharmaceuticals seeks a Senior Manager for Systems & Collaboration Platforms Business Operations to own operational readiness for Enterprise Planning and Collaboration Platforms, including Planisware, Planview Advisor, and Microsoft 365 tools. The role partners with Digital & Technology and governance teams to ensure reliable, compliant platform operations across the enterprise.

The role emphasizes business-side administration, user access management, incident resolution, system

Qualifications

• Minimum of a Bachelor’s degree and 8+ years in operational or enterprise planning.
• Biopharma / drug development experience preferred.
• Experience supporting enterprise planning, portfolio management, project management, resource management, or collaboration platforms.

Responsibilities

• Execute operational priorities established by the Enterprise Planning & Collaborations Platforms Lead, ensuring day-to-day administration and platform readiness.
• Serve as the business-side owner for platform operations and governance, coordinating with Digital & Technology for system administration and access management.
• Manage business administration processes including access approvals, onboarding, onboarding, and issue tracking.
• Coordinate User Acceptance Testing (UAT) activities for system enhancements and releases.
• Establish and maintain governance documentation, SOPs, decision records, and business-rule documentation.
• Monitor and report key operation metrics such as user satisfaction, change success, and platform adoption.
• Collaborate with stakeholders across the enterprise to ensure alignment with governance standards and strategic objectives.

Skills

Cross-functional alignment

Operational planning

Process governance

Enterprise planning

Business operations

Education

Bachelor's degree

Tools

Planisware

Planview Advisor

Microsoft 365

SharePoint

Power Platform

Power BI

Job description

Build our future together: The Senior Manager, Systems & Collaboration Platforms Business Operations serves as the business-side operational owner for Enterprise Planning and Collaboration Platforms, including Planisware, Planview Advisor, Microsoft 365 collaboration platforms, and related enterprise systems. This role is responsible for supporting effective platform operations, governance, business administration, user support, and operational readiness across the enterprise. Reporting to the Director, Enterprise Planning & Collaborations Platforms, this position partners closely with Regeneron Digital & Technology, Enterprise Stewardship & Standards, Data Stewardship & Quality, DADS, Business Process Owners, and Functional Area subject matter experts across the enterprise to ensure platforms operate efficiently, support business objectives, and remain aligned with governance standards and operational requirements. The role owns platform operations and business administration while working within established data governance frameworks and stewardship processes.

When & where: Location: Tarrytown, NY or Warren, NJ

Discover your role: Execute operational priorities established by the Enterprise Planning & Collaborations Platforms Lead, ensuring day to day administration, platform performance & reliability, operational effectiveness, and user readiness across Enterprise Planning and Collaboration Platforms. Serve as the business-side owner for platform operations, partnering with Regeneron-Digital & Technology to support system administration/product owner activities, user access management, incident resolution, system upgrades, releases, and operational support. Manage business administration processes, including access approvals, user onboarding, operational support, issue intake, and request tracking. Coordinate User Acceptance Testing (UAT) activities for system enhancements and releases, ensuring business readiness, stakeholder engagement, and effective issue resolution. Establish and maintain operational standards, service processes, governance documentation, knowledge articles, and business-rule documentation to support compliance, audit readiness, and consistent platform use. Prepare decision records, impact assessments, recommendations, and escalation packages to support governance forums and operational decision-making. Partner with stakeholders across the enterprise, including Enterprise Stewardship & Standards, Data Stewardship & Quality, DADS, Regeneron-Digital & Technology, Business Process Owners, and Functional Area leaders, to ensure platform operations, governance processes, reporting readiness, and business requirements remain aligned with enterprise standards and strategic objectives. Support governance and change-control processes by evaluating operational impacts, maintaining documentation, and facilitating implementation of approved changes. Monitor and report key operational metrics, including user satisfaction, issue resolution performance, change success rates, platform adoption, and compliance with approved standards. Identify and implement opportunities to improve user experience, platform effectiveness, operational efficiency, and governance maturity across the enterprise platform ecosystem. Support functional SMEs, Change Agents, and business stakeholders by providing operational guidance, responding to platform-related inquiries, and ensuring user needs are represented in platform decisions. Maintain operational records, documentation, and knowledge repositories to support compliance, transparency, and business continuity.

This role requires:

• Minimum of a Bachelors degree and 8+ years in operational or enterprise planning, including experience facilitating cross-functional alignment on processes and initiatives.
• Biopharma / drug development experience preferred.
• Experience supporting enterprise planning, portfolio management, project management, resource management, or collaboration platforms in a biopharma, R&D, or regulated business environment.
• Experience with Planisware, Planview Advisor, Microsoft 365, SharePoint, Power Platform, Power BI, or similar business operations and workflow platforms.
• Experience developing or maintaining business-rule documentation, knowledge articles, UAT materials, operational SOPs, decision records, or governance documentation.
• Experience supporting platform governance, change control boards, release management, access governance, template governance, or operational support models.
• Familiarity with data stewardship, data governance, analytics/reporting, and enterprise glossary concepts is preferred, particularly to support partnership with Enterprise Stewardship & Standards.
• Experience tracking adoption, user engagement, operational metrics, support trends, and service performance indicators.

Preferred Qualifications:

• PMI Project Management Professional (PMP) is preferred but not required.
• Demonstrated success leading cross-functional initiatives and influencing stakeholders across a complex matrix organization.

We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits.

Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits.

For additional information about Regeneron benefits in the U.S. please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position. Salary Range (annually) $134,400.00 - $219,200.00

Regeneron is a leading biotechnology company that invents life-transforming medicines for people with serious diseases. Founded and led for over 30 years by physician-scientists, our unique ability to repeatedly and consistently translate science into medicine has led to nine FDA-approved treatments and numerous product candidates in development, almost all of which were homegrown in our laboratories. Our medicines and pipeline are designed to help patients with eye diseases, allergic and inflammatory diseases, cancer, cardiovascular and metabolic diseases, neurology, infectious diseases and rare diseases. Regeneron is also proud of award winning culture of innovation, being recognized as a Great Place to Work in 2021, Fast Company’s Best Workplace for Innovators in 2020, and Forbes JUST companies in 2020, among others.