Senior Manager, Strategy & Technology

Konrad; New York (NY); Hybrid; USD 165,000 - 185,000; Full time

Benefits offered by this job

Retirement planning

Parental leave program

Annual tech & travel allowance

Flexible working hours

Work from home flexibility

Service recognition programs

Socials, outings & retreats

Culture of learning & development

Job summary

Konrad is seeking a Senior Manager to lead and oversee client engagements and programs, applying strategy, customer experience design, AI, and technology to deliver end-to-end solutions. You will guide cross-functional teams, mentor teammates, and identify innovation opportunities for clients worldwide.

You will manage workshops, interpret client business challenges, and drive elegant user experiences while partnering with design and tech teams.

Qualifications

• Minimum 6-7 years of relevant experience, including 3+ years of client services experience.
• Solid understanding of complex management, strategy, business, and finance processes.
• Superior organizational, written, and verbal communication skills with strong presentation ability.

Responsibilities

• Serve as Engagement Lead on key projects and programs.
• Oversee engagement and program processes: budget, scope, timelines, resourcing, risk management.
• Manage cross-functional team members and ensure alignment with project vision.

Skills

Client services

Program leadership

Cross-functional leadership

Budget management

Project management

Job description

Hybrid - New York, New York, United States

Sep 21, 2026

$165,000 - $185,000/year

Who We Are

Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.

About the Role

As Senior Manager, you are responsible for the success of our client engagements and programs. Your experience and skill in client services ensures that we not only meet, but exceed, client expectations. Your expert understanding of strategy, customer experience design, AI and technology means you are able to independently lead cross-functional teams.

You are an expert at identifying innovation opportunities, including leveraging the potential of AI, defining strategies, understanding client needs, and delivering on those scenarios. You will use your experience and Konrad’s Design Thinking Process to solve complex business problems and you will guide our clients through early brainstorming, the creation of impactful end user experiences, through to technical delivery. The ideal candidate will bring to the table a demonstrable experience in leading large cross-functional teams and mentoring team members.

What You’ll Do

• You will hold the role of Engagement Lead on some of our most important projects and programs
• You will be responsible for leading engagement and program processes including, but not limited to, budget, scope, timelines, organization, resourcing, implementation, and risk management
• Manage cross-functional team members to success, ensuring the team understands and meets the project or program vision
• Key point of contact for clients, managing their expectations and implementing resolution of project or program level issues independently
• Proactively and independently look to solve problems and identify opportunities for improvement
• Lead experience design thinking workshops with our clients
• Play the lead role of understanding and interpreting our clients’ business challenges and goals and working with our design and technology teams to deliver elegant user experiences
• Be a design and technology thought leader on existing and emerging technology trends, including the evolving landscape of AI
• Be a mentor to members of our global team

Qualifications

• Minimum 6-7 years of relevant experience, including 3+ years of client services experience
• A solid understanding of complex management, strategy, business, and finance processes
• Superior organizational, written, and verbal communication skills with strong presentation ability
• Proven history of leading multiple complex projects and programs simultaneously
• Excellent relationship building skills with the ability to influence others and build cohesiveness across diverse individual skills and styles
• A deep understanding of existing and emerging design, project management processes, and technology
• Strong track record of client services
• Experience in mentoring and growing team members

Perks and Benefits

• Retirement Planning
• Parental Leave Program
• Annual tech & travel allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Bonus Points

Have you taken any courses at BrainStation ? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $165,000 to $185,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Konrad Group is a global digital agency and product innovation firm that delivers strategic design and technology solutions to ambitious businesses and brands.

Software Development Technology, Information and Internet Technology, Information and Media

136 Crosby St, New York, NY 10012, US 482 Front St W, 4th Floor, Toronto, Ontario M5V 0W1, CA San José, CR Gurgaon, IN 55-57 Rivington Street, London, England EC2A 3QA, GB

Apply For This Role

Company Konrad

Location Hybrid - New York, New York, United States