Senior Manager, Strategy & Analytics – Sports Biz

Chicago Fire FC; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Job summary

Chicago Fire FC in Chicago is seeking a Senior Manager for Business Strategy & Analytics to lead the day-to-day operations of the BSA function. This role partners with Marketing, Ticketing, Partnerships and Soccer Business to translate priorities into actionable analytics, models, and data-driven solutions.

The role operates as a player-coach, mentoring team members while contributing hands-on analyses and complex modeling to drive business impact.

Qualifications

• 5+ years of experience in business strategy, analytics, BI, data science or related field.
• Strong analytical skills with ability to translate data into strategy.
• Hands-on experience with SQL and/or Python for data analyses.
• Experience with predictive modeling, forecasting or segmentation.
• Experience with data visualization and BI tools (Sigma) and dashboards.
• Familiarity with CRM and marketing platforms (Salesforce).

Responsibilities

• Lead day-to-day operations of the Business Strategy & Analytics team, establishing clear priorities, responsibilities, timelines and expectations.
• Mentor and develop team members across Business Strategy & Analytics, providing guidance on analytical approaches, modeling, problem solving, project execution and stakeholder management.
• Serve as a senior technical and analytical resource for the team, helping troubleshoot challenges, review methodologies and approaches and improve the quality of team outputs.
• Foster a collaborative, solutions-oriented environment that encourages knowledge sharing, accountability and continued development.
• Balance team leadership responsibilities with hands-on participation in priority analytics, modeling and data initiatives.
• Conduct and support analyses that address key business opportunities across Ticketing, Corporate Partnerships, Soccer Business and Marketing.
• Develop and support predictive models and advanced analyses for ticket demand and single-match forecasting, member renewal and retention, fan behavior, customer lifetime value, lead scoring, segmentation and revenue forecasting.
• Partner with team analysts on complex modeling and analytical projects, providing methodological guidance, reviewing approaches and assumptions and stepping in with hands-on support when needed.
• Translate complex data and model outputs into clear insights, recommendations and business actions for stakeholders and leadership.
• Build and support dashboards, reporting and KPI frameworks that improve visibility into business performance and enable better decision making.
• Identify opportunities to move the organization beyond reporting toward more predictive, proactive and insight-driven decision making.
• Develop a strong understanding of the Club’s data ecosystem and work closely with Data Engineering and CRM to ensure data is accessible, reliable and effectively utilized.
• Work directly with data using tools such as SQL, Python, BI platforms and other analytical technologies to conduct analyses, develop models and support priority projects.
• Provide technical guidance and mentorship across data modeling, analytics, visualization, CRM and data management based on individual team needs and areas of expertise.
• Partner with Data Engineering on data architecture, integrations, warehouse management, data quality and governance initiatives, providing business and analytical context to technical decisions.
• Partner with CRM to support effective segmentation, lead management, fan profile enhancement, campaign measurement and activation of fan data.
• Identify opportunities to improve the team’s tools, methodologies, automation and overall technical capabilities.
• Partner with the Senior Director, Marketing and leaders across the Club to translate strategic priorities and business needs into actionable BSA initiatives.
• Serve as a strategic and analytical partner to stakeholders, helping determine how data, analytics, modeling and technology can support better decision making.
• Own the intake and prioritization of BSA initiatives, determining the appropriate analytical or technical approach, while balancing business impact, strategic alignment, urgency and team capacity.
• Lead complex, cross-functional analytics and data projects, establishing clear ownership, scope, timelines and measures of success.
• Identify and implement opportunities to improve processes, analytical methodologies, automation, self-service capabilities and broader organizational adoption of data and insights.

Skills

Analytical skills

SQL / Python

Data visualization

CRM familiarity

Stakeholder management

Cross-functional leadership

Education

Bachelor’s degree or equivalent

Tools

Sigma

Salesforce

Snowflake

Job description

Chicago Fire FC in Chicago is seeking a Senior Manager for Business Strategy & Analytics to lead the day-to-day operations of the BSA function. This role partners with Marketing, Ticketing, Partnerships and Soccer Business to translate priorities into actionable analytics, models, and data-driven solutions.

The role operates as a player-coach, mentoring team members while contributing hands-on analyses and complex modeling to drive business impact.