Senior Manager, Strategic Engagements

Remote; San Francisco (CA); Remote; USD 105,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Holidays and floating holidays

Medical/Dental/Vision coverage

401k with employer match

Volunteer PTO (2 days)

Parental leave

Wellhub & Peloton membership

Fertility/family-building resources

Job summary

Pacvue is seeking a high-impact Client Success Manager to own day-to-day client relationships and deliver growth using Pacvue’s platform. You will drive advertising strategy across paid search and display for multiple retailers, provide budget recommendations, and surface opportunities that improve KPIs.

The role requires building trusted partnerships with client stakeholders and mentoring teammates. You will develop annual budgets, drive adoption of Pacvue tools, and deliver regular performance

Qualifications

• 5+ years in e-commerce sales and/or digital marketing
• 5+ years of client-facing account management
• Self-starter with ownership and collaborative spirit
• Proven ability to manage paid search/display across retail media platforms
• Understanding of how retail media, sales, and operations connect
• Proven track record in relationship building with client stakeholders
• Experience guiding teams or mentorship is a plus
• Experience with AI tools to enhance workflows is a plus
• Strong analytical, organizational, and presentation skills

Responsibilities

• Own day-to-day client relationship and serve as main point of contact
• Develop growth plan recommendations and execute with managed guidance
• Measure strategy efficacy with regular reporting on KPIs
• Leverage retail media activities to drive traffic, conversions and ranking
• Highlight incremental sales opportunities and optimize campaigns
• Develop annual budget recommendations and allocate across campaigns
• Create annual marketing calendar with drive periods and launches
• Use Pacvue tech to manage budget pacing and communicate trends
• Prepare weekly/monthly performance reports and conduct audits
• Support retailer revenue and profitability goals aligning with client objectives
• Create plans for new product launches and retail readiness
• Present regular business reviews with client teams
• Collaborate with Product, Sales, Support to resolve issues
• Identify opportunities to streamline processes and AI-enhanced workflows
• Own reporting, analysis, and communication with Pacvue and clients

Skills

5+ years e-commerce sales

5+ years client-facing mgmt

Self-starter / ownership

Retail media strategy

Data-driven / analytics

AI workflow experience

Excel & PowerPoint

Amazon Marketing Cloud

Relationship management

Tools

Excel

PowerPoint

Job description

About Us:

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.

About the Role:

We are looking for a self-starter with a proven track record of building relationships and taking full ownership of client inputs to deliver results. The ideal candidate owns the day-to-day client relationship, using Pacvue's platform and data to drive growth, surface opportunities clients might otherwise miss, and develop advertising strategy recommendations that guide execution across retail media platforms. Day to day, this includes creating and managing paid search and display media strategies for various retailers, providing annual and ongoing budget recommendations to help clients hit their business objectives, flagging operational KPIs or opportunities that impact advertising effectiveness, and delivering regular reporting on performance. This role requires someone who can dive into a large data set, build a strategy from it, and present a clear action plan that gets client stakeholders aligned.

Responsibilities:

• Own day-to-day execution of the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives, serving as the main point of contact for client stakeholders
• Develop growth plan recommendations for client accounts, gain client alignment, and execute against the agreed-upon approach, with manager guidance on complex or ambiguous scenarios
• Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement
• Leverage retail media activities and other retail readiness recommendations to drive increased traffic and conversion and organic search ranking improvement
• Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs
• Develop annual budget recommendations and properly allocate across campaigns and retailers to align with business objectives, with manager review at key milestones
• Develop an annual marketing calendar incorporating key drive periods including relevant macro and micro seasons, new product launches, and client media calendars
• Leverage Pacvue technology to manage budget pacing, communicate with client on trends and pacing, and deliver results within client budget thresholds
• Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client's product portfolio
• Support retailer share, revenue, and profitability goals for clients while integrating client's internal objectives such as driving innovation or key items or product lines
• Create retail media plans for new product launches, including recommendations for retail readiness across core KPIs
• Prepare and present regular business reviews with client teams
• Partner cross-functionally with Product, Sales, and Support teams to help resolve client issues as needed
• Identify and champion opportunities to streamline processes and build repeatable workflows, including through the use of AI tools, to improve team efficiency and client outcomes
• Responsible for reporting, analysis, and communication with Pacvue and client teams

Skills & Qualifications:

• 5+ years experience working in e-commerce sales and/or digital marketing
• 5+ years previous client-facing account management experience
• The ideal candidate will be a self-starter, demonstrate ownership, work collaboratively, be transparent, be action and results oriented, and have strong analytical skills
• Proven ability to manage paid search and/or paid display strategies across retail media platforms (Amazon, Walmart, Instacart, Criteo, or similar)
• Demonstrate solid working knowledge of how retail media, sales, and operations connect
• Proven track record in relationship building and managing client stakeholders; working at or with agencies is a plus
• Previous people management or mentorship experience is a plus
• Previous product management, project management, financial analysis, negotiation and/or marketing experience is a plus
• Proven success in driving results and implementing ideas in a fast-paced environment
• Works efficiently and is always looking to streamline processes and workflows
• Excellent organizational, communication, and presentation skills
• Strong analytical skills, and the ability to take large data sets and extract actionable recommendations, are a must
• Experience using AI to expedite or build new workflows (Claude, ChatGPT, etc)
• Moderate to advanced Excel and PowerPoint skills are a must
• Amazon Marketing Cloud experience preferred; passion for measurement and data-based media activation

Benefits:

• Flexible Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
• 401k with Employer Match
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
• Paid Parental Leave
• Company-subsidized membership to Wellhub and Peloton
• Fertility and family-building information platform through Carrot

The annual base salary range for this position is $105,000-$130,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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