Senior Manager, Store Operations - Pickup Innovations and Execution

Careerwebsite; Concord, Northern (NH, KY); Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health is seeking a Senior Manager of Pickup Innovations and Execution to drive strategic innovation for pharmacy pick up processes and to manage the POS platform for enterprise offerings. You will lead prioritization and implementation with stakeholders, ensuring compliant, patient-centric workflows and seamless pickup experiences across the enterprise.

The role emphasizes driving patient and customer experience through workflow design, prompts/notifications, and system functionality, while

Qualifications

• 5–8 years of Retail experience in Healthcare
• Previous leadership experience
• Willing to travel up to 25% of the time to various locations
• Travel to CVS locations with technology partners to oversee on-site pickup labs and testing sites
• Demonstrate strategic thinking and long-term planning aligned with organizational goals
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work in a hybrid environment with strong communication and productivity

Responsibilities

• Lead implementation of Rx POS innovation and enhancements aligned with business goals and customer priorities
• Oversee day-to-day Rx POS execution including system support, reporting and customer service via NPS scores
• Maintain a data-driven strategy to guide prioritization and stakeholder investment
• Act as liaison to align roadmap priorities and inform progress and impact
• Optimize processes to simplify operations and improve pick-up experience
• Provide regular program updates to senior leaders for budgeting and decision making

Skills

Leadership experience

Strategic thinking

Data-driven decision making

Communication skills

Education

Bachelor Degree

PharmD degree

Tools

SQL

POS systems

Microsoft Office

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager of Pickup Innovations and Execution drives forward the strategic innovation of cutting-edge point of sale solutions for pharmacy pick up processes. This role will oversee the current execution of an enhanced and seamless patient experience while managing the POS platform for enterprise offerings and services.

As a Sr Manager, you will lead and oversee the prioritization and implementation of pickup functionality with key stakeholders across the enterprise to ensure compliance, regulatory, and growth opportunities are being integrated during the pickup process. You will drive the patient and customer experience through innovating workflows, patient prompting/notifications, and the overall design/functionality of the point-of-sale system. You will also oversee peripheral processes that include Waiting Bin inventories for financial reconciliation, Reconstitution execution, and Drive Thru/Fill Master maintenance with our outside vendors.

Key Responsibilities:

• Lead implementation of Rx POS innovation and enhancements, ensuring alignment with business goals, financial objectives, and customer/colleague priorities.
• Oversee day to day Rx POS execution including system support, reporting, and customer service via NPS scores.
• Maintain a data-driven strategy to ensure team prioritization and key stakeholder investment is driving maximum value to the business and customers.
• Act as the liaison between key stakeholders to drive alignment of the roadmap through clear communication on priorities, progress, and impact.
• Optimize processes to simplify operations and deliver enhanced pick up experience that is best in class.
• In this role you will be responsible for providing regular program and status updates to senior leaders to inform business decisions and support budgetary planning.

Required Qualifications

• 5-8 years of Retail experience in the Healthcare industry
• Previous leadership experience
• Be willing and able to travel up to 25% of the time to various locations, which may include multi-day.
• Need to be able to travel in and out of 1 CVS to oversee our on-site pickup lab and testing sites with our technology partners
• Demonstrate the ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
• Proficiency in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.

Preferred Qualifications

• 8-10 years of retail experience in the Healthcare industry
• Proficiency in using analytics tools such as SQL for data analysis and reporting.
• Prior experience in point of sales systems and functionality
• Higher degree PharmD

Education

Bachelor Degree

Pay Range

The typical pay range for this role is:

$67,900.00 - $199,144.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.