Senior Manager, Stop Loss Underwriting

Sun Life Financial; United States; Hybrid; USD 73,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Stock purchase options

Generous vacation and sick time

Paid family leave

Life and AD&D insurance

Disability programs

Sabbatical program

Job summary

Sun Life U.S. is seeking a Senior Manager, Stop Loss Underwriting to lead a multi-site Manual Underwriters team across states including AK, under a hybrid model balancing in-office collaboration with virtual work.

You will hire, coach and drive performance while ensuring adherence to underwriting guidelines and efficient workflow; collaborate with senior leaders to align objectives and partner expectations.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and experience, with 5+ years of experience in the Medical Stop Loss industry or Business operations field.
• Previous experience leading, supervising, mentoring, or serving as a technical lead for an operations team is highly preferred
• Strong communication, presentation, and interpersonal skills, with the ability to build effective partnerships across Underwriting, Sales, and other key stakeholders.
• Strong operational foundation, including workload management, service delivery, quality, and process improvement.
• Ability to thrive in a fast‑paced environment, balance multiple priorities, and maintain a high level of professionalism, responsiveness, and attention to detail.
• Demonstrated strength in coaching, mentoring, and performance management, with the ability to encourage, influence, and guide individuals and teams to build capability and improve effectiveness.

Responsibilities

• Oversee the day-to-day operations of the Medical Stop Loss manual underwriting team, including assigning workloads, managing priorities and rush requests, answering complex underwriting questions, and ensuring internal productivity and service standards are met.
• Collaborate with senior Underwriting and Sales leaders to align the team’s work with business objectives, underwriting guidelines, and preferred partner expectations, providing timely feedback and support as needed.
• Lead the interviewing, selection, and onboarding of Manual Underwriters and temporary employees.
• Provide ongoing training, coaching, and mentoring for newly hired Manual Underwriters and temporary resources, and update policies and procedures as needed.
• Implement underwriting process and practice improvements identified through Quality Control reviews.
• Build a high-performing, engaged team by recognizing success, setting clear expectations, addressing performance concerns, identifying root causes of underperformance, and partnering with employees on actionable development plans.
• Promote compliant, consistent, and efficient underwriting practices across the team.
• Support the ongoing Training and Development Program to strengthen underwriting knowledge, technical capability, and career growth.
• Ensure Manual Underwriters consistently apply established guidelines while developing sound judgment and appropriate independent decision‑making.

Skills

Team leadership

Underwriting knowledge

Communication skills

Coaching & mentoring

Performance management

Stakeholder collaboration

Education

Bachelor’s degree preferred

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.

The Senior Manager, Stop Loss Underwriting will be responsible for leading a multi-site team of Manual Underwriters by managing daily inventory, rushes and preferred relationship expectations. The Manager will take an active role in driving a high performance culture by hiring, coaching and managing performance to ensure that the team has the skills and knowledge to succeed. The Manager will possess independent decision making on fundamental problems within specific rules by utilizing underwriting guidelines.

How you will contribute:

• Oversee the day-to-day operations of the Medical Stop Loss manual underwriting team, including assigning workloads, managing priorities and rush requests, answering complex underwriting questions, and ensuring internal productivity and service standards are met.
• Collaborate with senior Underwriting and Sales leaders to align the team’s work with business objectives, underwriting guidelines, and preferred partner expectations, providing timely feedback and support as needed.
• Lead the interviewing, selection, and onboarding of Manual Underwriters and temporary employees.
• Provide ongoing training, coaching, and mentoring for newly hired Manual Underwriters and temporary resources, and update policies and procedures as needed.
• Implement underwriting process and practice improvements identified through Quality Control reviews.
• Build a high-performing, engaged team by recognizing success, setting clear expectations, addressing performance concerns, identifying root causes of underperformance, and partnering with employees on actionable development plans.
• Promote compliant, consistent, and efficient underwriting practices across the team.
• Support the ongoing Training and Development Program to strengthen underwriting knowledge, technical capability, and career growth.
• Ensure Manual Underwriters consistently apply established guidelines while developing sound judgment and appropriate independent decision‑making.

What you will bring with you:

• Bachelor’s degree preferred, or an equivalent combination of education and experience, with 5+ years of experience in the Medical Stop Loss industry or Business operations field
• Previous experience leading, supervising, mentoring, or serving as a technical lead for an operations team is highly preferred
• Strong communication, presentation, and interpersonal skills, with the ability to build effective partnerships across Underwriting, Sales, and other key stakeholders.
• Strong operational foundation, including workload management, service delivery, quality, and process improvement.
• Ability to thrive in a fast‑paced environment, balance multiple priorities, and maintain a high level of professionalism, responsiveness, and attention to detail.
• Demonstrated strength in coaching, mentoring, and performance management, with the ability to encourage, influence, and guide individuals and teams to build capability and improve effectiveness.

Benefits and Compensation:

• Salary: $73,200-$109,800
• At our company, we are committed to pay transparency and equity.
• The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable.
• Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location.
• In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business.
• Generous vacation and sick time
• Market‑leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer‑funded retirement account

We are proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation.

Job Category: Sales - Distribution Support

Posting End Date: 01/11/2026

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