Senior Manager Southwest Safehouse

VOA Colorado; Durango (CO); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision

Job summary

Volunteers of America Colorado is seeking a Senior Manager to oversee the Southwest Safehouse in Durango, CO. The role includes supervising staff and volunteers, coordinating program services, and maintaining compliance with funding requirements.

The position requires a bachelor’s degree in a human-service field or equivalent experience, plus a minimum of two years working with vulnerable populations. Occasional travel and fundraising responsibilities are included.

Qualifications

• Bachelor’s degree in a human service-related area or equivalent experience.
• Minimum two years direct experience working with vulnerable populations.
• Strong interpersonal and communication skills; capable of coordinating staff and volunteers.

Responsibilities

• Oversee day-to-day operations of the Southwest Safehouse.
• Supervise staff and interns; schedule coverage and ensure program guidelines are followed.
• Coordinate services with other agencies and manage case management resources.
• Develop and monitor program budget with the Senior Director; assist with fundraising and grant reporting.
• Ensure trauma-informed care practices in service delivery and staff training.

Skills

Interpersonal skills

Verbal and written communication

Organization

Problem solving

Education

Bachelor’s degree in human services or equivalent

Tools

Microsoft Office

Driver’s license

Job description

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

** The Southwest Safehouse Senior Manager is responsible for the day-to-day operations of the Safehouse and the supervision of staff and volunteers; responsible for the coordination of all program services to clients; responsible for community relations; develops and monitors annual budget in conjunction with the Senior Director; prepares grant requests and reports for funding agencies as required; performs a variety of administrative duties in conjunction with the Senior Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that the participant’s voice plays an integral role in programming strategies and implementation.
• Develops, implements and monitors program operations and daily activities of the Southwest Safehouse.
• Evaluates overall program effectiveness and ensures that the program guidelines are met.
• Recruits, hires, trains, and supervises staff and student interns. Performs all scheduling functions for staff and volunteers, ensuring adequate coverage for the program at all times.
• Supervises the provision of case management services for Safehouse residents, ensuring adequate information and referral resources.
• Fosters and maintains meaningful communication among all program personnel, volunteers, and residents; clarifies concepts and goals of the program to residents, volunteers and staff.
• Coordinates services of other community agencies to respond to the needs of and benefit the residents of the Safehouse.
• Seeks out and develops fund raising opportunities, including grant writing, special events and donor solicitation.
• Performs duties in a professional manner adhering to the Social Work Code of Ethics.
• Develops, implements and monitors goal planning for the Extended Stay Program Safehouse residents, in conjunction with counseling staff
• Develops program budget in conjunction with Senior Director and oversees control of expenditures.
• Serves as acting Southwest Colorado Supervisor when the Senior Director is not available.
• Monitors the volunteer program to include recruitment, training, and the supervision of volunteers, either directly or through a coordinator. Keeps supervisor and counseling staff informed regarding volunteer issues.
• Coordinates networking and acts as a community liaison for the project, maintaining cooperative working relations. Serves on boards, councils, and attends meetings and community functions relative to the program.
• Ensures staff provide service through a trauma-informed care practice.
• Performs a variety of administrative duties in conjunction with the Division Director.
• Performs other duties as assigned.

POSITION TYPE AND EXPECTED HOURS OF WORK

Full-time, at least 40 hours per week during business hours 8am-5pm Monday through Friday. Occasional weekends and travel are required. On-call responsibilities are required.

SALARY

$65062.40/annually

LOCATION

Southwest Safehouse – Durango, CO

Benefit eligibility is based on job type/status

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

Requirements

COMPETENCIES

• Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and pursues with vigor VOAC’s three strategical critical virtues of HHS (Hungry, Humble, People Smart).
• Demonstrates servant‑leadership and models open communication. Commits to providing a nourishing, truthful, approachable, joyful and healthy environment.
• Demonstrates compassion for helping those that are the most vulnerable in our community.
• Demonstrates knowledge of or a strong willingness to learn about poverty, human service government programs, VOAC solutions and services, homelessness, aging, veterans, at‑risk youth and helping those most vulnerable in our society.

Outcomes

• Maintain confidentiality of guests and program location.
• Research and, in conjunction with the Senior Director, apply for at least 1 new funding source per year.
• Meet all reporting requirements set forth by Federal, state and local funders.
• Maintain high data quality including tracking services performed, group activities, volunteer hours, demographic information, survey information, etc.
• Drive equity, diversity, and inclusion initiatives within Safehouse programming through comprehensive assessment and implementation strategies, ensuring continual improvement based on findings.
• Assist with development and implementation of Standard Operating Procedures in conjunction with Senior Manager of the Durango Community Shelter and Senior Director.
• Report all facility and safety concerns to Senior Director within 24 hours.
• Meet expectations within 30 , 60 and 90 days as outlined by the Senior Director

SUPERVISORY RESPONSIBILITIES

• Responsible for supervision of staff and volunteers at the Safehouse

MINIMUM QUALIFICATIONS OF POSITION

• Bachelor’s Degree in a human service-related area or equivalent experience.
• Minimum two years direct experience working with vulnerable populations.

PREFERRED QUALIFICATIONS OF POSITION

• Minimum one year experience in volunteer recruitment and coordination preferred.
• Direct experience working with domestic violence survivors or relevant populations preferred.
• Experience in management and supervision preferred.
• Experience in non-profit budget and grant management preferred.

KNOWLEDGE AND SKILLS

• Knowledge of Microsoft Office products and Windows environment
• Excellent interpersonal skills and verbal and written communication skills
• Strong organization and problem-solving skills
• Must possess a valid Colorado driver’s license and state-mandated automobile insurance.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Requires sitting or standing at a desk for prolonged periods of time using a computer. Some lifting and carrying required up to 40 pounds. Some driving is required for daily errands around town and meetings at the Administration Office in Durango. Occasional travel required.

Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.