Senior Manager, Software Test Engineering

Zscaler; San Jose (CA); On-site; USD 212,000 - 265,000; Full time

Benefits offered by this job

Health plans

Parental leave options

Retirement options

Job summary

Zscaler in San Jose, CA, seeks a Senior Manager of Software Test Engineering for the Zero Trust Exchange. You will lead a high-performing QA team, drive AI lifecycle adoption, and partner with product and operations to shape the roadmap of our client portal service.

You will manage cloud operations, oversee upgrades and scalability, and work with executives to deliver innovative, secure, scalable services at scale in a demanding, fast-paced environment.

Qualifications

• Experience integrating AI-driven methodologies or AI Development Lifecycle (AIDLC) principles into software development and QA workflows.
• 7+ years of experience building, leading and scaling Quality Assurance or software engineering teams.
• 5+ years of experience working with cloud-based deployments and cloud operations.
• 3+ years of experience with hyperscale cloud platforms, specifically AWS.
• Bachelor's or Master's degree in Computer Science or a related technical field.
• Hands-on experience writing Python and shell scripts for automation and with proficiency in Java, SSL, and MySQL.

Responsibilities

• Lead the Quality Assurance team to embrace the AI Development Lifecycle while collaborating closely with peer product and operations teams.
• Direct cloud operations including upgrades, scalability improvements, and troubleshooting to ensure optimal service performance
• Drive the transition of the engineering team to a comprehensive, full-service ownership model
• Partner with product management to define, refine, and execute the strategic product roadmap

Skills

AI methodologies

QA leadership

Cloud deployments

AWS

Python scripting

Shell scripting

Java

SSL

MySQL

Education

Bachelor's or Master's in CS

Tools

Kubernetes

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

As the Senior Manager of Software Test Engineering for the Zero Trust Exchange organization at Zscaler, you will play a critical role in driving our visionary innovation over the next decade. Reporting directly to the Senior Director of Software Engineering, you will lead a high-performing team in rapidly scaling the Zscaler Client Connector Portal service. In this San Jose, CA-based role, you will work closely with the executive team to deliver cutting-edge services that transform the industry.

What you’ll do (Role Expectations)

• Lead the Quality Assurance team to embrace the AI Development Lifecycle while collaborating closely with peer product and operations teams

• Direct cloud operations including upgrades, scalability improvements, and troubleshooting to ensure optimal service performance

• Drive the transition of the engineering team to a comprehensive, full-service ownership model

• Partner with product management to define, refine, and execute the strategic product roadmap

Who You Are (Success Profile)

• You act like an owner with a deep passion for the mission, navigating seamlessly between high-level strategy and hands-on execution.

• You are a high-trust collaborator who thrives on open feedback, candor, and building collective success.

• You are customer-obsessed, developing deep empathy for users and aligning engineering decisions to solve their real-world problems.

• You serve as a positive force, tackling complex problems with contagious energy and inspiring your team to focus on solutions.

• You operate with urgency, balancing speed and quality to execute and deliver high-impact results in a fast-paced environment.

What we’re looking for (Minimum Qualifications)

• Experience integrating AI-driven methodologies or AI Development Lifecycle (AIDLC) principles into software development and QA workflows

• 7+ years of experience building, leading and scaling Quality Assurance or software engineering teams

• 5+ years of experience working with cloud-based deployments and cloud operations

• 3+ years of experience with hyperscale cloud platforms, specifically AWS

• Bachelor's or Master's degree in Computer Science or a related technical field

• Hands‑on experience writing Python and shell scripts for automation and with proficiency in Java, SSL, and MySQL

What will make you stand out (Preferred Qualifications)

• Current, hands‑on experience utilizing AI Development Lifecycle (AIDLC) methodologies to optimize software delivery

• In‑depth, advanced knowledge of Kubernetes and microservices architectures

• U.S. citizenship - work scope can include working in a federal environment

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$212,000—$265,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans

• Time off plans for vacation and sick time

• Parental leave options

• Retirement options

• Education reimbursement

• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here (https://www.zscaler.com/candidate-resource-hub) .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.