Senior Manager, Software Development Engineering

CVS Health; South Dakota; Ibrido; USD 107.000 - 284.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus opportunity

Equity grant

Comprehensive benefits

Descrizione del lavoro

CVS Health is seeking a Senior Manager, Software Engineering to lead a cross-functional team of Salesforce and software engineers. You will own technical vision, drive architecture for Sales Cloud, Service Cloud, Marketing Cloud/Data Cloud, and Experience Cloud, and deliver scalable, integrated cloud-native solutions.

You will guide API integrations, microservices, and automated outreach workflows while partnering with product, design, security, and leadership to translate strategy into

Competenze

• 6+ years of software engineering experience with hands-on development
• 2+ years managing or developing software teams in Agile, cloud-first environments
• Deep technical knowledge of the Salesforce platform including Apex, LWC, Flow Orchestration, Sales/Service Cloud, and Marketing Cloud/Data Cloud
• Experience integrating Salesforce with external applications using middleware or cloud-native services
• Domain experience delivering tech solutions for high-volume contact center, marketing automation, or partner/outreach platforms

Mansioni

• Own the technical vision, execution, and delivery across Brand, Marketing, Partnerships, CC-Sales, and Outreach Programs
• Oversee Salesforce core architecture, customization, and scalability across Sales Cloud, Service Cloud, Marketing Cloud/Data Cloud, and Experience Cloud
• Lead development of modern solutions beyond CRM, including microservices, event-driven middleware, REST/GraphQL APIs
• Architect high-volume CC-Sales workflows, omni-channel integrations, and partner portals
• Hire, mentor, and retain an engineering team and foster Agile processes
• Collaborate with Product, Design, Security, Marketing, and Exec Leadership to translate strategy into tech deliverables
• Enforce DevOps, automated testing, CI/CD pipelines, and environment management
• Evaluate AI/GenAI capabilities and integrate them to enhance performance and velocity
• Ensure security/compliance with HIPAA, CCPA, SOC2

Conoscenze

Salesforce Platform

Software Engineering

Team Leadership

Cloud & DevOps

APIs & Integrations

Formazione

Bachelor's degree in Computer Science or related

Strumenti

Salesforce (Apex, LWC)

Docker/Kubernetes

CI/CD tooling (GitHub Actions, Copado)

MuleSoft/Workato

AWS/GCP/Azure

Descrizione del lavoro

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

About the Role

We are seeking a Senior Manager, Software Engineering to join our technology organization, reporting directly to the Director of Software Engineering.

This pivotal role requires an engineering leader with deep Salesforce ecosystem expertise complemented by a broad software engineering background. You will build and scale the technical foundation supporting our key growth drivers: Brand, Marketing, Partnerships, CC-Sales (Contact Center Sales), and Outreach Programs.

In this role, you will lead a team of software and Salesforce engineers building scalable, integrated, and cloud-native solutions. You will sit at the intersection of enterprise CRM capabilities and broader custom software engineering, driving everything from API integrations and custom microservices to automated outreach workflows and AI-driven automation.

Key Responsibilities

Technical Leadership & Domain Ownership

• Strategic Alignment: Own the technical vision, execution, and delivery across business-critical focus areas: Brand, Marketing, Partnerships, CC-Sales, and Outreach Programs.
• Salesforce Core Architecture: Oversee the architectural design, customization, and scalability of our Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud / Data Cloud, and Experience Cloud).
• Broad Software Engineering: Lead the development of modern technical solutions beyond CRM bounds, including custom microservices, event-driven middleware, REST/GraphQL APIs, and data integration pipelines.
• Sales & Outreach Tech Stack: Architect high-volume CC-Sales workflows, omni-channel contact center technology integrations, automated outreach trigger engines, and partner portals.

Team Management & Engineering Excellence

• People Leadership: Hire, mentor, and retain a high-performing engineering team comprising Salesforce developers, full-stack software engineers, and integration specialists.
• Agile Culture: Drive continuous delivery in an Agile/Scrum environment-leading backlog refinement, sprint execution, code reviews, and architecture design sessions.
• Cross-Functional Collaboration: Partner closely with Product Management, Design, Security, Marketing, Sales Operations, and Executive Leadership to translate strategy into technical deliverables.

Governance, Quality & Innovation

• DevOps & Release Management: Enforce robust DevOps practices, automated testing, CI/CD deployment pipelines, environment management (sandboxes to production), and Salesforce governor limit optimizations.
• AI & Next-Gen Capabilities: Evaluate and integrate emerging technologies-including Salesforce Agentforce/Einstein AI, LLM/Generative AI orchestration, and automated routing-to enhance platform performance and business velocity.
• Security & Compliance: Ensure all solutions comply with enterprise security controls, data governance, and privacy regulations (HIPAA, CCPA, SOC2).

Qualifications & Requirements

Required Qualifications

• Experience:
  • 6+ years of experience in software engineering, with strong hands‑on development fundamentals.
  • 2+ years managing or developing software engineering teams in Agile, cloud‑first environments.
• Salesforce Proficiency: Deep technical knowledge of the Salesforce platform, including Apex, Lightning Web Components (LWC), Flow Orchestration, Sales Cloud, Service Cloud, and Marketing Cloud/Data Cloud.
• Broader Engineering Stack: Background in full‑stack or backend software development (e.g., Java, Node.js, Python, microservices architecture, REST/GraphQL APIs, relational and non‑relational databases).
• Integration Expertise: Proven experience integrating Salesforce with external enterprise applications using middleware (MuleSoft, Workato) or cloud‑native serverless/API services (AWS, GCP, or Azure).
• Domain Exposure: Direct experience delivering tech solutions for high‑volume Contact Center/Telesales operations, Marketing automation, or Partner/Outreach platforms.

Preferred Qualifications

• Salesforce Certifications: Certified Salesforce System Architect, Application Architect, or CTA track certifications.
• Cloud & Modern DevOps: Hands‑on experience with Docker/Kubernetes, CI/CD tooling (GitHub Actions, Copado, SFDX), and cloud‑native architecture.
• AI & Intelligent Automation: Experience operationalizing AI capabilities, intelligent agentic workflows, or vector search integrations within CRM and outreach applications.
• Industry Experience: Background in Healthcare, Retail Health, HealthTech, or related regulated domain environments.

Education: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.