Senior Manager- Software Development Engineering

CVS Health; New York (NY); On-site; USD 118,000 - 284,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in New York, NY seeks a senior Accessibility lead to align cross-functional teams around accessibility expectations across product, design, and engineering. You will embed inclusive practices throughout the product lifecycle and drive remediation, governance, and executive reporting.

You will influence senior leaders, define metrics, oversee defect remediation, and coach teams to build sustainable accessibility capability.

Qualifications

• 7+ years of experience in accessible product implementation, digital quality, product development, engineering, UX, QA, or related fields.
• Proven ability to lead cross-functional initiatives in a complex, matrixed environment.
• Demonstrated success influencing senior stakeholders across Product, Design, Engineering, and leadership teams.
• Advanced knowledge of WCAG, inclusive design, and accessibility testing approaches.

Responsibilities

• Champion accessible experiences as a shared accountability and a core component of product quality.
• Influence cross-functional partners and senior leaders to be accountable for delivering accessible experiences.
• Partner with product, design, and development to integrate accessibility into the lifecycle.
• Define metrics, SLAs, and reporting for accessibility defect trends and progress.
• Oversee accessibility defect remediation plans with ownership and deadlines.

Skills

Accessible product leadership

Cross-functional leadership

Influence senior stakeholders

WCAG & inclusive design

Accessibility testing

Defect remediation coaching

Communication & collaboration

Education

Bachelor’s degree in computer science or related field

Tools

Accessibility tooling

Automated accessibility testing

Defect management workflows

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As accessibility becomes an enterprise priority across Product, Design, and Engineering, this position aligns cross-functional teams around accessibility expectations, embeds inclusive practices throughout the product lifecycle, and serves as a key escalation partner for quality, compliance, and execution concerns. By helping teams remove barriers, clarify ownership, and connect remediation efforts to leadership priorities, the role drives measurable business impact while supporting more accessible and inclusive experiences for the people we serve.

Key Responsibilities

• Champion accessible experiences as a shared accountability and a core component of product quality, customer trust, and operational excellence
• Influence cross-functional partners and senior leaders to be accountable for delivering accessible experiences
• Partner with product, design, and development partners to integrate accessibility into the product development lifecycle.
• Partner with design, product, and technology leaders to align roadmap priorities, OKRs, and delivery commitments related to accessibilit
• Define metrics, solution-level SLAs, and reporting mechanisms to communicate accessibility defect trends, barriers, progress, and opportunities
• Oversee accessibility defect remediation plans by clarifying ownership, target dates, dependencies, acceptance criteria, and closure expectations for defects
• Lead audits and internal reviews, ensuring findings are prioritized, tracked, resolved, and used to strengthen prevention practices
• Coach and enable teams with practical guidance, training, resources, and role-specific expectations that build sustainable capability
• Prepare executive-level updates that summarize accessibility defect progress, execution concerns, decisions needed, customer and member impact, and recommendation

Required Qualifications

• 7+ years of experience in accessible product implementation, digital quality, product development, engineering, UX, QA, or related fields
• Proven ability to lead cross-functional initiatives in a complex, matrixed environment
• Demonstrated success influencing senior stakeholders across Product, Design, Engineering, and leadership teams
• Advanced knowledge of WCAG, inclusive design, and accessibility testing approaches
• Track record of integrating inclusive practices into product, design, engineering, and QA workflows
• Skilled in guiding escalations related to accessibility, quality, compliance, or execution concerns
• Effective communication, facilitation, stakeholder engagement, and collaboration skills
• Proven ability to define metrics, monitor progress, and communicate barriers and recommendations to leadership

Preferred Qualifications

• Background in healthcare or other regulated industries
• Experience partnering with third-party auditors, vendors, or inclusive design consultants
• Familiarity with accessibility tooling, automated testing, and defect management workflows
• Background in developing governance models, playbooks, or enablement programs that scale adoption
• Proven ability to oversee, coach, and train teams to build capability, strengthen performance, and enable consistent execution results

Education

Education Bachelor’s degree in computer science, Human-Computer Interaction, Information Systems, or a related field, or equivalent professional background

Pay Range

$118,450.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.