Senior Manager, Site Reliability Engineering

Oracle; Frankfort (KY); On-site; USD 122,000 - 264,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Job summary

Oracle is seeking a senior infrastructure and site reliability professional to design, mentor and guide reliability practices, forecast capacity, and ensure scalable, reliable systems across services. The role emphasizes incident response, performance monitoring, automation opportunities, and clear communication of impact and changes.

You will partner with development teams to deliver dependable infrastructures and lead improvements.

Job description

Job Description

Supports team members in designing and architecting infrastructure and service and shares guidance on practices for reliability and functionality. Provides direction to ensure accurate forecasting and ensure systems have adequate resources, identifying resource gaps. Maintains a collaborative relationship with the software development team to create reliable, scalable infrastructures. Monitors data collection and ensures team members optimize operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Monitors health and performance reports. Implements standards for identifying and recommending automation. Ensures team members communicate information and articulate the impact of changes. Serves as a senior management point and shares expectations for documentation. Sets expectations for experimenting with new technology, executing improvements, building site reliability knowledge, and providing clear data.

Responsibilities

Key Responsibilities

Capacity Ingestion andManagement:

Supports

team members designing and architecting infrastructure and/or service, sharing

guidance on practices and terms for reliability and functionality.

Supervises

team members and provides direction to ensure accurate forecasting of demands

for infrastructure and response to capacity needs, ensuring systems have

sufficient resources to handle current and future workloads and identifying

resource gaps.

Maintains

a collaborative relationship with the software development team to develop

infrastructures, ensuring features are reliable and scalable according to

deployment requirements.

Implements

expectations for identifying opportunities for prototyping and manages

prototyping initiatives (e.g., testing new applications or infrastructures,

assisting in onboarding) to explore novel approaches.

Incident and ServiceLifecycle Management:

Monitors

data collection, triage, technical analysis, and redirection, ensuring team

members maintain and optimize operations and infrastructure reliability.

Provides

support to team members monitoring services, ensuring they maintain up-to-date

knowledge of performance and document their condition.

Leverages

advanced knowledge to aid team members in performing incident response, root

cause analyses, and/or maintenance on assigned services (e.g., software

installs, version upgrades, security updates, backup and recovery).

Monitors

comprehensive health and performance reporting and ensures team members take

appropriate actions based on trends in data.

Ensures

team members adhere to procedures when performing provisioning to support

infrastructure, applications, and services.

Encourages

team members to experiment with new approaches for and perform decommissioning

(e.g., shutting down servers, removing data from databases) to remove objects

that are no longer needed.

Automation:

Implements

standards for identifying and recommending opportunities for automation and

assesses potential benefits to enhance operational efficiency.

Takes a

proactive role in reviewing and offering feedback on design, automation tools,

or scripts, acting as a leader during implementation.

Shares

strategies for conducting testing on automations to ensure they perform tasks

correctly and produce expected results.

Technical Communication andGuidance:

Reviews

and provides feedback on release notes and ensures team members communicate

comprehensive information about the scale, capacity, security, performance

attributes, and requirements of services and technology with customers and

immediate and related teams.

Proactively

anticipates and articulates the potential impact of infrastructure, feature,

and tool changes, considering their impact across team operations.

Serves

as a resource to team members on what information to communicate and how to

communicate.

Troubleshooting andResolution:

• Serves as a senior management escalation point for incidents and complex issues arising within Oracle services.
• Monitors the resolution of technical issues spanning multiple services, ensuring effective investigation and debugging techniques are leveraged to achieve SLOs (service level objectives).
• Shares expectations for documenting incidents performing root cause analyses, guiding team members to capture essential information for analysis and future reference.
• Implements guidelines for post-mortem procedures to prevent incident reoccurrence.
• Ensures team members adhere to service level agreements (SLAs) made with customers.

Innovation and Improvement:

• Sets expectations for conducting experiments and evaluating cutting-edge tools and technologies to optimize infrastructure performance and reliability, taking proactive steps to adhere to security standards.
• Manages and contributes to the prioritization of initiatives to improve performance bottlenecks and deployments, ensuring efficient resource usage, speed, and scalability.
• Implements standards for developing and maintaining knowledge of site reliability trends and sharing valuable insights and information with team members, management, and beyond to promote innovative building, testing, deploying, and running services.
• Leverages analyses and data from teams to contribute to business development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution:

Manages

multiple medium- to large-scale projects or initiatives across teams, ensuring

timelines, deliverables, and budgets when applicable are monitored and met.

Provides direction to teams on project work, setting priorities, and aligning with

business needs. Guides teams on adjusting plans to accommodate resource or

timeline changes.

Collaboration &Partnership:

Drives

cross-functional partnerships to align expectations and shared objectives

across multiple teams. Coaches team members to develop strategic relationships

with business leaders, stakeholders, and external partners to foster

collaboration and long-term success. Promotes inclusivity by actively seeking

and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

Provides

direction to multiple teams on addressing complex operational and/or technical

issues as well as providing guidance on analyzing complex data and/or

information to identify solutions. Reviews and provides insights into unresolved

or critical issues, helping the team to identify potential solutions.

Continuous Learning:

Models

engaging in continuous learning to deepen expertise and stay ahead of industry

trends, integrating best practices into strategic planning. Leverages feedback

to drive personal and team skill improvements. Identifies skill gaps across

teams, and empowers team members to pursue learning and knowledge sharing

opportunities that build their expertise in new areas and coaches them to apply

learnings to advance the organization.

Continuous Improvement:

Drives

team to collaborate on, develop, and implement ideas to increase the efficiency

and effectiveness of processes, protocols, and workflows within and across

teams, providing oversight. Guides team to adopt new ideas for alternative

approaches and methods and encourages feedback for continued improvement.

Performance and Development:

Drives

performance across teams by providing feedback and coaching in alignment with

performance management processes, guidelines, and expectations. Discusses

development goals with team members, shares opportunities to facilitate career

development, and ensures individual goals are aligned with broader

organizational goals. Develops and manages talent acquisition pipeline by

leading candidate interviews, monitoring promotion eligibility, and/or

orchestrating talent resources.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $121,500 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level – M3

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