Senior Manager, Service Strategy & Growth

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 174,000 - 240,000; Full time

Job summary

Applied Materials, Inc. is seeking a high-impact Product Marketing professional to expand AGS services and lifecycle solutions in the Santa Clara area.

You will partner with Product Management, Engineering, Sales, and Field teams to craft compelling value propositions and drive adoption of managed services and recurring-service offerings. The role focuses on translating technical insights into business storytelling, shaping service portfolio strategy, and delivering measurable outcomes for

Qualifications

• Bachelor’s degree in Engineering, Materials Science, Physics, Chemical Engineering, Electrical Engineering, Business, or a related discipline.
• Experience in semiconductor manufacturing, equipment engineering, process engineering, product management, service operations, technical marketing, business development, customer engineering, or a related field.
• Strong understanding of wafer fab operations, semiconductor manufacturing environments, equipment lifecycle management, and customer production challenges.
• Experience developing customer value propositions, business cases, commercialization plans, or growth strategies.
• Demonstrated ability to engage credibly with technical teams, operations leaders, and executive stakeholders.

Responsibilities

• This product marketing role will drive the adoption and growth of AGS service offerings across strategic customers and market segments.
• Develop customer-centric value propositions that demonstrate measurable business outcomes, including improvements in equipment performance, uptime, productivity, reliability, maintenance effectiveness, and cost of ownership.
• Engage customers and field organizations to understand operational challenges, maintenance strategies, and opportunities for service-led value creation.
• Develop commercialization strategies, market requirements, and customer engagement plans that accelerate adoption of managed services, lifecycle offerings, and recurring-service solutions.
• Conduct Voice of Customer (VOC) initiatives, market assessments, and installed-base analyses to identify growth opportunities.
• Develop business cases, ROI/TCO analyses, executive presentations, and customer value assessments.
• Partner across Product Management, Service Business Units, Engineering, Pricing, Revenue Operations, Sales, and Field teams to align offerings with customer needs and market opportunities.
• Create customer-facing messaging, value-selling tools, case studies, and sales enablement content.
• Support executive customer engagements, strategic account planning, and growth initiatives through a combination of technical credibility and business storytelling.
• Influence portfolio strategy and investment priorities through customer insights, market intelligence, and industry expertise.

Skills

Analytical skills

Communication

Presentation skills

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree in Engineering or related field

MBA or equivalent (preferred)

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $174,000.00 - $239,500.00

Location: Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

About the Role

Join Applied Global Services (AGS) at an exciting time as we expand our service business through managed services, lifecycle solutions, advanced analytics, and outcome-based customer engagements.

This high-impact marketing role sits at the intersection of semiconductor technology, customer engagement, business strategy, and commercialization. You will help shape how Applied delivers value beyond equipment by driving adoption of service-led solutions that improve customer productivity, reliability, cost of ownership, and sustainability outcomes.

In this role, you will partner closely with customers and cross-functional teams across Product Management, Service Business Units, Engineering, Sales, and Field Organizations to identify market opportunities, develop compelling value propositions, and drive growth across Applied’s global installed base.

This role is ideal for technical leaders who want to broaden their business impact, gain executive visibility, and influence the future direction of Applied's services portfolio.

Why This Role?

• Shape the future of AGS service growth initiatives and managed services.
• Influence service portfolio strategy, roadmap priorities, and commercialization plans.
• Work directly with customers, field leaders, business unit executives, and cross-functional stakeholders.
• Gain broad exposure across semiconductor technologies, customer segments, and global markets.
• Help drive Applied's transition toward recurring revenue and service-led business models.
• Expand your leadership impact beyond engineering, operations, or product management into strategic business growth.

Key Responsibilities

• This product marketing role will drive the adoption and growth of AGS service offerings across strategic customers and market segments.

• Develop customer-centric value propositions that demonstrate measurable business outcomes, including improvements in equipment performance, uptime, productivity, reliability, maintenance effectiveness, and cost of ownership.
• Engage customers and field organizations to understand operational challenges, maintenance strategies, and opportunities for service-led value creation.
• Develop commercialization strategies, market requirements, and customer engagement plans that accelerate adoption of managed services, lifecycle offerings, and recurring-service solutions.

• Conduct Voice of Customer (VOC) initiatives, market assessments, and installed-base analyses to identify growth opportunities.
• Develop business cases, ROI/TCO analyses, executive presentations, and customer value assessments.

• Partner across Product Management, Service Business Units, Engineering, Pricing, Revenue Operations, Sales, and Field teams to align offerings with customer needs and market opportunities.
• Create customer-facing messaging, value-selling tools, case studies, and sales enablement content.
• Support executive customer engagements, strategic account planning, and growth initiatives through a combination of technical credibility and business storytelling.
• Influence portfolio strategy and investment priorities through customer insights, market intelligence, and industry expertise.

Required Qualifications

• Bachelor’s degree in Engineering, Materials Science, Physics, Chemical Engineering, Electrical Engineering, Business, or a related discipline.
• Experience in semiconductor manufacturing, equipment engineering, process engineering, product management, service operations, technical marketing, business development, customer engineering, or a related field.

• Strong understanding of wafer fab operations, semiconductor manufacturing environments, equipment lifecycle management, and customer production challenges.

• Demonstrated ability to engage credibly with technical teams, operations leaders, and executive stakeholders.

• Experience developing customer value propositions, business cases, commercialization plans, or growth strategies.
• Strong analytical, communication, presentation, and stakeholder management skills.
• Demonstrated success leading cross-functional initiatives and influencing outcomes in a matrix organization.

Preferred Qualifications

• Experience with semiconductor services, lifecycle solutions, service agreements, managed services, or aftermarket business models.
• Knowledge of semiconductor process technologies, equipment operations, or fab manufacturing environments.
• Experience in customer-facing roles, strategic account support, or executive customer engagements.
• Understanding of equipment reliability, preventive maintenance, lifecycle optimization, or operational excellence programs.
• Familiarity with recurring revenue models, predictive analytics, digital services, or outcome-based service offerings.
• MBA, Master's degree, or equivalent combination of technical and business experience.

Ideal Backgrounds

We encourage applications from employees with experience in:

• Process Engineering
• Equipment Engineering
• Customer Engineering
• Product Management
• Service Business Management
• Technical Marketing
• Manufacturing Operations
• Business Development
• Strategic Account Management

If you have a passion for customer value, semiconductor technology, and business growth, and are looking to expand your impact across Applied, we encourage you to apply.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.