Senior Manager, Service Marketing & Product Management - REMOTE

Danaher Corporation; Indianapolis (IN); Remote; USD 170,000 - 195,000; Full time

Benefits offered by this job

Remote work

Health insurance

Job summary

Beckman Coulter Life Sciences, a Danaher operating company, is seeking a Sr. Manager, Service Marketing & Product Management to shape the global service growth strategy and drive profitability through service offerings, pricing, and lifecycle management.

You will lead a global team across Service, Sales, Product Management, R&D, Marketing, Finance and Operations, own the commercial portfolio, and partner with NPD/LEx, while travel up to 25%.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or related field.
• 10+ years of experience in service, aftermarket, or commercial strategy.
• 5+ years of experience managing employees in a global matrix organization.

Responsibilities

• Develop and execute global service growth strategy and commercial roadmap.
• Own global service portfolio, pricing, and lifecycle management.
• Lead NPD and LEx processes incorporating serviceability and VOC.
• Drive growth via service attachment, renewals, and installed base monetization.
• Lead KPI governance, analytics, dashboards, and problem solving.
• Develop and commercialize new service offerings and recurring revenue.

Skills

Service strategy

Pricing strategy

Cross-functional leadership

Financial analysis

CRM analytics

Voice of Customer

Education

Bachelor’s degree in Business/Marketing/Engineering/Life Sciences

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business Syste m which makes everything possible.

The Sr. Manager, Service Marketing & Product Management is responsible for developing and executing the global service growth strategy and driving profitable growth through service commercial solutions, pricing, point-of-sale attachment, contract and warranty programmes, installed base monetization, funnel management, and customer insights. This leader owns the development and commercialization of the service portfolio and offerings, partners with Product Management through NPD and LEx processes, and leads a global team focused on service strategy execution, commercial product management, service marketing, and commercial performance management.

This position reports to the VP of Global Service and will be fully REMOTE.

In this role, you will have the opportunity to:

• Partner with the Global Service Leadership team to develop and execute the global service growth strategy and commercial roadmap, translating strategic priorities into measurable business results.
• Own the global service commercial solutions portfolio, including customer insights, business case development, pricing strategy, commercialization, and lifecycle management.
• Lead Service participation in New Product Development (NPD) and LEx processes, ensuring serviceability, Voice of Customer, pricing, and launch readiness are incorporated into product launches.
• Drive growth through service attachment, contract renewal and win-back programs, installed base monetization, funnel management, growth rooms, and commercial initiatives.
• Lead service portfolio and commercial performance management through KPI governance, analytics, dashboards, and structured problem solving to identify growth opportunities and risks.
• Develop and commercialize new service offerings and recurring revenue solutions that drive customer value, revenue growth, and profitability.
• Lead and develop a global team responsible for service strategy execution, commercial service product management, service marketing, customer insights and commercial solutions, while driving cross-functional collaboration across Service, Sales, Product Management, R&D, Marketing, Finance, and Operations.

The essential requirements of the job include :

• Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related field AND 10+ years’ experience in service, aftermarket, commercial strategy, product management, or a related discipline.
• 5+ years of experience directly managing and developing employees, including coaching, performance management, succession planning and talent development within a global, matrixed organization.
• Demonstrated experience within a service or aftermarket environment, including responsibility for service contracts, field service, technical support, service operations, lifecycle services, or value-added service offerings.
• Demonstrated success developing and executing commercial growth strategies that deliver measurable improvements in revenue, profitability, contract attachment, renewal performance or customer retention.
• Strong analytical and financial acumen with demonstrated experience developing pricing strategies, business cases and commercial models, including cost-to-serve analysis, margin optimization and value-based pricing for service or aftermarket offerings. Experience leveraging CRM, business intelligence, financial and installed base data to drive business decisions and commercial growth initiatives.
• Experience developing and commercializing service or aftermarket offerings, including customer discovery, Voice of Customer, value proposition development, pricing strategy, launch execution, portfolio management and revenue growth initiatives.
• Proven ability to lead complex cross-functional initiatives across Service, Sales, Product Management, Marketing, Finance and Operations.

Travel Requirements:

• This position requires up to 25% travel, which includes overnight stays. Travel will primarily be domestic but will occasionally be international.

It would be a plus if you also possess previous experience in:

• Life sciences, diagnostics, medical device or laboratory instrumentation industry experience.
• Experience applying Danaher Business System (DBS) tools and methodologies.
• Experience working in a global, matrixed organization supporting multiple regions and business units.

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home).

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

The annual salary range for this role is $170,000.00-$195,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or other characteristics protected by law.

The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf).

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here (https://jobs.danaher.com/global/en/notice-to-us-candidates-based-in/applying-for-roles-outside-nyc).

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].