Senior Manager, Sales Enablement

Blue Cross Blue Shield Association; Chicago (IL); Hybrid; USD 116,000 - 168,000; Full time

Benefits offered by this job

Paid time off

11 holidays

Medical/dental/vision insurance

401(k) matching

Lifestyle spending account

Job summary

Blue Cross Blue Shield Association seeks a strategic leader to oversee National Account RFP/RFI responses and sales enablement initiatives. You will manage a cross-functional team, refine tools, and ensure timely coordinated responses to national accounts and consultants.

This role emphasizes strong communication with Plan stakeholders, establishment of SLA processes, and leadership in a matrix organization to drive sales and partnerships nationwide.

Qualifications

• Experience with national programs and health insurance responses.
• Ability to develop sales enablement tools and RFP/RFI support.
• Strong communication, presentation, and stakeholder-management skills.
• Ability to lead in a matrix environment and manage a diverse team.

Responsibilities

• Refine and lead RFP/RFI responses for national accounts.
• Develop and improve sales support tools and collateral.
• Coordinate cross-divisional collaboration and subject-matter experts.
• Establish and meet service level agreements with Plans and stakeholders.

Skills

Leadership

RFP/RFI expertise

Sales enablement

Cross-functional collaboration

Strategic communications

Education

7+ years health insurance experience

Job description

Job Description Summary

This role drive and support Plans' initiatives to preserve and grow National Account business by providing strategic request for proposal (RFP) assistance or request for information (RFI), leadership, and the ongoing improvement of sales support tools, along with other sales enablement tasks aligned with National Account system goals. Oversee a team tasked with orchestrating cross-divisional collaboration, involving various subject matter experts to aid Plans in their response strategies and the upkeep of sale support tools and additional sales support resources. Cultivate robust relationships with Plan and Consortium Health Plan stakeholders, head the Inter-Plan Collaboration Leaders Ancillary Group, and craft strategic communications to bolster Plan sales of National Accounts.

Responsibilities

Knowledge of National Programs and solutions to improve Plan responses to customer needs. It refines sales enablement tools and RFP support based on a thorough understanding of RFPs/RFIs from national employer groups. Additionally, it leads the development of sales support tools, collaborates with brokers/consultants, and oversees the Inter-Plan Collaboration Leaders Ancillary Group. Oversees and manages all BCBSA activities to assist Plans in completing their RFP/RFI responses to national account clients, ensuring prompt and accurate information collection and return. It is responsible for generating centralized responses to Plans, including regular communications and RFP information, and establishing ongoing support processes. Additionally, it sets up and meets BCBSA service level agreements with Plans, escalates issues internally when needed, and drives the creation and delivery of training sessions for Plan proposal staff. Establishes robust working relationships with essential Plan contacts, engaging with them consistently and meaningfully. Supports the Plans' interactions with their clients, including national accounts, consultants, and brokers, through various means such as written communications, conference calls, and face-to‑face meetings. Builds solid internal cross-functional relationships with key stakeholders and information owners to support the Plans' RFP/RFI requirements. Liaises with CHP regarding RFP/RFI support, ensuring high degree of coordination and collaboration. Represents BCBSA in CHP and Plan workgroup meetings. Leads customized subject matter expert support to develop key messaging and toolkit materials, for specific initiatives and across the portfolio. Collaborates in development of marketing and/or technical collateral, along with other intermediary activities (sharing best practices, creating implementation guides, etc.). Identifies the interconnections among various components to create pertinent sales inputs. Lead and manage a team with the aim of driving effective performance management, fostering professional growth, and creating a positive and inclusive work environment. This role is dedicated to utilizing strong leadership and communication skills to motivate and inspire team members, ensuring they are aligned with and committed to achieving the organization’s goals.

Proven

Demonstrated strategic thinking and approach to problem solving. Demonstrated effective written and oral communication skills, including delivery of written papers and presentations. Effective organization, presentation, negotiation and communications skills (oral and written). Ability to demonstrate good judgment and critical thinking relative to problem analysis/resolution at both the strategic and functional levels. Ability to build effective relationships with cross-functional teams. Proven consensus building and negotiation skills. Demonstrated ability to navigate challenging situations, with tact and savvy. Proven ability to develop key business partnerships both internal and external, including effective customer relationship skills and demonstrated interpersonal skills for building and fostering key relationships.

Preferred

Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations.

Additional Preferred Experience

Minimum 7 years of health insurance experience, including building health insurance purchaser/customer relationships. Management or leadership experience. Experience with crafting responses to health insurance RFP/RFIs from employers, consultants and/or brokers. Experience establishing market responsive Service Level Agreements (SLA). Experience leading in a matrix environment.

Work Arrangement

#LI_HYBRID

Salary and Compensation

The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. The posting range for this position is: 115,900.00 - 168,025.00.

This job is also eligible for annual bonus incentive pay.

Benefits

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Thanks for interest in joining Team BCBSA!

At Blue Cross Blue Shield Association (BCBSA), we are a national association of 33 independent, community-based and locally operated Blue Cross Blue Shield companies and we are driven by purpose. Join the team who supports the nation's largest healthcare network, providing coverage to nearly one in three Americans as we relentlessly pursue affordable healthcare and ensure peace of mind for the people we serve. Be part of our storied history of innovation as we advance well-being and health equity. Experience a culture that is built on our core values, connection, work-life flexibility, well-being, and a commitment to our community. If you thrive at a company that values inclusivity, accountability, courage, teamwork, and respect, we're glad you found us!