Senior Manager, Retail Operations

Skechers USA Ltd.; Manhattan Beach (CA); On-site; USD 145,000 - 170,000; Full time

Job summary

Skechers USA Ltd. in Southern California is hiring a Senior Manager of Retail Operations & Performance to scale and optimize a 750+ store network. You will lead Corporate Retail Operations, set operating expectations, and drive accountability for revenue, labor, profitability, and compliance.

This role blends retail operations expertise with strong analytics and financial acumen. The position requires deep experience in multi-unit retail, P&L management, and cross-functional leadership, plus

Qualifications

• 5+ years of progressive leadership in multi-unit retail operations.
• Bachelor’s degree in Business Administration, Operations Management, Finance, Analytics, or a related field preferred; MBA a plus.
• Advanced understanding of enterprise and store-level P&L management, labor productivity, inventory performance, operating expenses, and ROI.
• Advanced Excel proficiency and experience with business intelligence, workforce management, inventory, and retail reporting tools.
• Ability to travel approximately 30–45% for store visits, market reviews, and field execution.

Responsibilities

• Field Governance, Communication & Performance: Lead a structured communication and accountability process that aligns 750+ stores with company priorities. Establish performance benchmarks, monitor results, identify gaps, and hold field leaders accountable for measurable improvement in sales, labor, profitability, and operational execution.
• Performance Analytics & Business Strategy: Analyze sales, traffic, conversion, SOT, labor, inventory, expenses, and profitability across stores, districts, and regions. Identify operational inefficiencies, business risks, and root causes, then develop clear solutions and actions that deliver measurable results.
• Labor & Expense Management: Own operational and labor budgets and develop data-driven scheduling and productivity strategies. Evaluate labor deployment against traffic, conversion, customer experience, sales, and store-level profitability.
• Operational Excellence & Execution: Establish clear, scalable operating standards across customer service, stockrooms, transfers, markdowns, cash controls, audits, and general store execution. Simplify processes, eliminate inefficiencies, and reduce unnecessary store workload.
• Innovation, Technology & Business Impact: Lead the field implementation of retail technology and operational initiatives, including RFID, workforce analytics, BOPIS, and Ship-from-Store. Establish objectives, KPIs, baselines, and success criteria for pilots and new programs. Measure operational and financial impact, ensuring initiatives improve productivity, inventory accuracy, customer experience, and profitability, while providing data-driven recommendations to scale, refine, or discontinue programs.

Skills

Retail ops leadership

Data analytics

P&L management

Excel proficiency

BI dashboards

Cross-functional leadership

Education

Bachelor’s degree in Business Administration

MBA

Tools

Excel

BI tools

Store systems

Job description

WHO ARE WE:

Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:

The Senior Manager of Retail Operations & Performance is a strategic manager responsible for the operational scalability, profitability, compliance, and performance of a 750+ store network.

Serving as the central link between Corporate Headquarters and the field, this leader will lead the Corporate Retail Operations team in supporting field leaders and stores, establish clear operating expectations, drive disciplined execution, and hold field leadership accountable for revenue, labor, profitability, and compliance objectives

The role combines deep retail operations expertise with strong analytical and financial acumen. The Sr. Manager will identify operational opportunities, business risks, and performance gaps; determine root causes; and develop solutions that drive measurable results. Success requires the ability to translate data and strategy into consistent field execution across a complex, high-volume footwear business.

WHAT YOU'LL DO:

• Field Governance, Communication & Performance: Lead a structured communication and accountability process that aligns 750+ stores with company priorities. Establish performance benchmarks, monitor results, identify gaps, and hold field leaders accountable for measurable improvement in sales, labor, profitability, and operational execution.


• Performance Analytics & Business Strategy: Analyze sales, traffic, conversion, SOT, labor, inventory, expenses, and profitability across stores, districts, and regions. Identify operational inefficiencies, business risks, and root causes, then develop clear solutions and actions that deliver measurable results.


• Labor & Expense Management: Own operational and labor budgets and develop data-driven scheduling and productivity strategies. Evaluate labor deployment against traffic, conversion, customer experience, sales, and store-level profitability.


• Operational Excellence & Execution: Establish clear, scalable operating standards across customer service, stockrooms, transfers, markdowns, cash controls, audits, and general store execution. Simplify processes, eliminate inefficiencies, and reduce unnecessary store workload.


• Innovation, Technology & Business Impact: Lead the field implementation of retail technology and operational initiatives, including RFID, workforce analytics, BOPIS, and Ship-from-Store. Establish objectives, KPIs, baselines, and success criteria for pilots and new programs. Measure operational and financial impact, ensuring initiatives improve productivity, inventory accuracy, customer experience, and profitability, while providing data-driven recommendations to scale, refine, or discontinue programs.

WHAT YOU'LL BRING:

• Strong operational experience in high-volume athletic footwear, apparel, sporting goods, or another complex specialty retail environment.


• Exceptional analytical and problem-solving capabilities, with demonstrated experience using retail KPIs, financial reporting, dashboards, and large data sets to identify risks and drive measurable improvement.


• Advanced understanding of enterprise and store-level P&L management, labor productivity, inventory performance, operating expenses, and return on investment.


• Advanced Excel proficiency and experience with business intelligence, workforce management, inventory, and retail reporting tools.


• Proven ability to manage large, geographically dispersed field organizations, establish accountability, influence cross-functional partners, and translate strategy into consistent execution. Demonstrated success in leading cross-functional teams by setting clear expectations, driving accountability, removing barriers, and delivering operational excellence in a fast-paced, growth-oriented environment.


• Ability to travel approximately 30 – 45% for store visits, market reviews, and field execution.

REQUIREMENTS:

• 5+ years of progressive leadership in multi-unit retail operations, with experience supporting a large, multi-region store network.


• Bachelor’s degree in Business Administration, Operations Management, Finance, Analytics, or a related field preferred; MBA a plus.

The pay range for this role is $145,000-$170,000/yr USD.

About Skechers

Skechers, a global Fortune 500® company, developsand markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.