Senior Manager - Retail Learning and Development

Capital One Group; Richmond (VA); On-site; USD 149,000 - 170,000; Full time

Job summary

Capital One’s Retail Learning and Development team seeks a Senior Learning Manager to lead end-to-end learning strategy, consulting, design, and facilitation for Bank Voice, Bank Operations, and Customer Protection frontline associates and leaders. You will elevate learning from a support function to a driver of business outcomes by pioneering AI integration and speeding time-to-market.

You will coach a nimble team to transform static training into engaging, practical experiences while embedding

Qualifications

• High School Diploma, GED, or equivalent certification.
• 5+ years of experience in Learning & Development.
• 3+ years of experience in Client-Facing Learning Consulting.
• 3+ years of experience in Learning Strategy Creation.
• 5+ years of experience in project management or program management.
• 3+ years of experience in people management.

Responsibilities

• Strategically consult with senior leaders to diagnose gaps and align learning with business imperatives.
• Set multi-year and near-term learning strategy and roadmap including onboarding and upskilling.
• Synthesize analytics into executive narratives and drive AI-enabled learning adoption.
• Lead and mentor a team, establish governance and scalable delivery models.

Skills

Strategic consulting

AI integration

Executive communication

Team leadership

Learning analytics

Project management

Client-facing

Education

High School Diploma or GED

Job description

Senior Manager - Retail Learning and Development****The Role****Capital One’s Retail Learning and Development team is seeking a visionary leader to join us as a Senior Learning Manager. In this role, you will lead a high-performing team responsible for end-to-end learning strategy, consultation, design, and facilitation supporting Bank Voice, Bank Operations, and Customer Protection frontline associates and their leaders.You will elevate learning from a support function to a critical driver of business outcomes by pioneering AI integration, accelerating speed to market, and driving a culture of continuous learning innovation. You will coach a nimble, innovative team to transform static training into highly engaging, practical experiences while integrating AI practices to deliver solutions at the speed of the business. ## ****General Responsibilities:****### **Strategic Consulting, AI Integration & Executive Influence*** Proactively consult with senior business leaders across Bank Voice, Bank Operations, and Customer Protection to diagnose performance gaps and align learning solutions to strategic business imperatives.* Set the multi-year and near-term learning strategy and roadmap, integrating frontline associate onboarding, continuous upskilling, and enterprise AI fluency investments.* Synthesize learning analytics and performance data into compelling executive narratives, presenting strategy and business impact to senior leadership.* Drive the adoption of AI-enabled learning tools and adaptive pathways to accelerate delivery and provide timely support for frontline associates.* Build credibility with cross-functional teams, leveraging enterprise L&D resources and sharing best practices to optimize capabilities across Capital One.### **People Leadership & Talent Development*** Direct, coach, and mentor a team of learning professionals, building team capabilities in generative AI, prompt engineering for instructional design, and modern learning tech.* Establish team governance, workload distribution models, and operational frameworks to empower Managers to lead their teams effectively.* Nurture a high-performing team culture focused on continuous learning, innovation, balance, and well-being.We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.## ****Basic Qualifications***** High School Diploma, GED, or equivalent certification* At least 5 years of experience in Learning & Development* At least 3 years of experience in Client-Facing Learning Consulting* At least 3 years of experience in Learning Strategy Creation* At least 5 years of experience in project management or program management* At least 3 years of experience in people management## ****Preferred Qualifications***** 2+ years of experience in Customer-Facing Operations or Contact Center environments* 3+ years of experience in Curriculum Design and Development* 3+ years experience in Facilitation**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $163,900 - $187,100 for Sr. Learning ManagerRichmond, VA: $149,000 - $170,000 for Sr. Learning ManagerWilmington, DE: $149,000 - $170,000 for Sr. Learning ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.