Senior Manager, Quality Systems

Maymobility; United States; On-site; USD 145,000 - 200,000; Full time

Benefits offered by this job

Comprehensive healthcare package

Retirement benefits with employer 401k

Parental leave and flexible vacation

Phased return to work and wellness

Job summary

May Mobility is seeking a Quality Systems Lead for Vehicle Platform Engineering to design, automate, and scale the Quality Management System across the vehicle platform lifecycle. You will lead a small team, drive continuous improvement, and integrate QA with safety-critical programs to sustain high reliability.

The role emphasizes building automated, scalable processes, leveraging AI tools, and partnering with autonomy, engineering, and field teams to reduce risk and accelerate delivery.

Qualifications

• 5+ years building or leading quality systems in a hardware/software engineering environment — automotive, robotics, aerospace, or another safety-critical field.
• Bachelor's degree in engineering, computer science, or a related technical field.
• Hands-on experience with design controls, verification & validation, change management, and root cause/CAPA processes.
• A demonstrated builder's mindset — built or substantially rebuilt or improved a quality system or process.
• Comfort leading improvements to take manual work out of quality processes.
• Experience with issue-tracking and workflow tools (e.g., Jira) for traceability across a product lifecycle.
• Excellent written and verbal communication skills, with experience presenting to and influencing stakeholders at every level.

Responsibilities

• Re-architect and continuously evolve a flexible Quality Management System that syncs with the Safety Management System for Autonomy.
• Build iterative closed-loop continuous improvement processes — root cause analysis, CAPA-style workflows, trend and risk analysis — that connect field issues and fleet data back into design decisions.
• Stand up design-control practices (design inputs/outputs, verification & validation, design reviews, traceability) sized to manage safety-critical risk.
• Find the manual, paper-heavy corners of the quality process and automate them with emerging tools — AI/ML, LLM-based tooling, workflow automation.
• Partner with autonomy, engineering, fleet operations, and technical support to keep the QMS grounded in field issues and drive fixes.
• Define and evolve the quality KPIs/OKRs that measure platform health and the QMS's effectiveness.
• Engage suppliers and partners on quality issues and corrective actions when they touch the vehicle platform.
• Build and grow a small, high-leverage quality systems function as the need scales.

Skills

Quality leadership

Design controls

CAPA processes

Root cause analysis

Change management

Jira

Technical communication

Risk analysis

Automation mindset

Education

Bachelor's degree in engineering/CS

Master's degree (Desirable)

Tools

Jira

Job description

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

Vehicle Platform Engineering owns the systems that keep May's fleet safe, reliable, and continuously improving — and we're looking for someone to build the quality backbone underneath all of it. This isn't a traditional audit-and-compliance role: it's a systems-building one. You'll lead a small, high performing team to design, automate, and continuously evolve a flexible Quality Management System (QMS) that spans the full vehicle platform lifecycle — from design controls and engineering change management, through integration and fleet deployment, to field support — closing the loop with continuous improvement at every stage.

We're looking for someone who treats Quality itself as a process to be engineered and automated, not just administered. You're creative and inventive about how quality work gets done, and you're always looking for the emerging tool — AI included — that can turn a manual process into a smarter, faster one. This role sits within Vehicle Platform Engineering.

Essential Responsibilities

• Re-architect and continuously evolve a flexible Quality Management System that syncs with the Safety Management System for Autonomy
• Build iterative closed-loop continuous improvement processes — root cause analysis, CAPA-style workflows, trend and risk analysis — that connect field issues and fleet data directly back into design and engineering decisions.
• Stand up design-control practices (design inputs/outputs, verification & validation, design reviews, traceability) sized to manage safety-critical risk without slowing down a fast-moving engineering org.
• Find the manual, paper-heavy corners of the quality process and automate them with emerging tools — AI/ML, LLM-based tooling, workflow automation — for things like non-conformance triage, audit documentation, and trend detection across the fleet.
• Partner closely with autonomy, engineering, fleet operations, and technical support to keep the QMS grounded in real field issues, and drive fixes and root causes back through the organization.
• Define and evolve the quality KPIs/OKRs that measure both platform health and the QMS's own effectiveness.
• Engage suppliers and partners on quality issues and corrective actions when they touch the vehicle platform.
• Build and grow a small, high-leverage quality systems function as the need scales, spreading a culture of quality through better tools rather than mandates.

Skills and Abilities

Success in this role typically requires the following competencies:

• Ability to interpret engineering documents, including CAD drawings and wiring diagrams
• Familiarity with ISO/IATF standards
• Knowledge of implementing and maintaining QM systems and its auditing/assessment internal and external
• Experience in moderation techniques
• Advanced knowledge in FMEA, Configuration Management, System and Document Management Systems
• Ability to inspire, motivate, and guide team members toward achieving common goals.
• Effective verbal and written communication skills to convey ideas, instructions, and feedback clearly and efficiently.
• Strong decision-making skills to analyze situations, evaluate options, and make timely and informed decisions.
• Aptitude for identifying problems, analyzing root causes, and implementing effective solutions.
• Capacity to think strategically, anticipate future trends, and develop long-term plans to drive organizational success.
• Flexibility and willingness to adapt to changing circumstances, priorities, and environments.
• Capability to delegate tasks and responsibilities effectively, empowering team members while maintaining accountability.
• Ability to interface with employees at multiple levels throughout the organization

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

• 5+ years building or leading quality systems in a hardware/software engineering environment — automotive, robotics, aerospace, or another safety-critical field.
• Bachelor's degree in engineering, computer science, or a related technical field.
• Hands-on experience with design controls, verification & validation, change management, and root cause/CAPA processes.
• A demonstrated builder's mindset — you've built or substantially rebuilt or improved a quality system or process, not just operated inside one someone else designed.
• Comfort leading improvements to take manual work out of quality processes.
• Experience with issue-tracking and workflow tools (e.g., Jira) for traceability across a product lifecycle.
• Excellent written and verbal communication skills, with experience presenting to and influencing stakeholders at every level.

Desirable

• Master's degree in engineering, operations, or a quality-related field.
• Startup or fast-scaling company experience, especially building a function from scratch.
• Working knowledge of ISO/IATF, ISO 26262 (functional safety), or similar frameworks — used to inform pragmatic process design rather than pure paperwork compliance.
• Hands-on experience with AI/LLM tooling or workflow-automation platforms: building internal tools, scripts, or agents that automate quality work.
• Experience with autonomous vehicle systems or other robotics/safety-critical technology.
• ASQ or Lean Six Sigma certification.

Physical Requirements

• Standard office working conditions which includes but is not limited to:
• Prolonged sitting
• Prolonged standing
• Prolonged computer use
• Valid U.S. driver's license, ability to pass a driving record check
• Travel required? - Minimal: 1%-10%

Benefits and Perks

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave as well as a phased return to work.
• Flexible vacation policy in addition to paid company holidays.
• Total Wellness Program providing numerous resources for overall wellbeing

May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Salary Range: $145,000 — $200,000 USD