Senior Manager, Quality Operations

EyePoint; Northbridge (MA); Hybrid; USD 142,000 - 179,000; Full time

Job summary

EyePoint seeks a Sr. Manager of Quality Operations to lead the Northbridge site QA/Operations in a hybrid role. You will supervise the team across validation, commercial production, and release activities, ensuring cGMP compliance and regulatory readiness for development and commercial programs.

The role demands 10+ years in pharma/biotech QA operations, strong leadership, and experience with external CMOs. Salary range reflects EyePoint’s compensation philosophy and the role’s criticality.

Qualifications

• Bachelor’s degree in a scientific discipline or technical field is required.
• Minimum of 10+ years of related experience in pharmaceutical or biotechnology industries, preferably in development and Quality Assurance Operations.
• Experience auditing or holding auditor certification.
• Experience overseeing CMO operations.
• Combination device experience and strong leadership, talent assessment and development skills.
• Knowledge of electronic manufacturing support systems including ERP and MES is highly desirable.

Responsibilities

• Build and lead the Northbridge site Quality Operations team from validation through commercial manufacturing.
• Oversee material release, batch record review, QC testing, lot disposition, and APQR/documentation.
• Interface with Quality, Manufacturing, CMC, and Supply Chain; support QA reviews of cGMP documents.
• Ensure compliance with cGMP and FDA regulatory standards; participate in inspections.
• Develop training and foster continuous improvement and operational efficiency.

Skills

Leadership experience

GMP experience

Problem solving

Cross-functional collaboration

Regulatory compliance

Education

Bachelor’s degree

Master’s degree preferred

Tools

ERP systems

MES systems

Job description

The Quality team at EyePoint ensures that the highest standards of product quality, safety, and regulatory compliance are upheld across all initiatives. This team implements rigorous quality systems and continuous improvement practices to safeguard product integrity and support patient-focused innovation for serious retinal diseases.

The Sr. Manager, Quality Operations will report to the Senior Director Global Quality Assurance and be responsible for global GMP quality within our internal and external manufacturing operations for development and commercial programs. This position will lead the Quality Operations team who provide daily operational quality support.

This is an in‑person role based at our Northbridge facility. We offer a hybrid work schedule. The expectation will be at least four days in the office but could be more at times as we approach upcoming critical milestones.

Primary responsibilities include, but are not limited to, the following:

Individual Responsibilities

• Builds, develops and leads the site quality operations team from process validation (PPQ) into commercial drug product manufacturing.
• Manage activities related to incoming material release, batch record review, QC testing, lot disposition, Quality Event Management, Annual Product Report reconciliation, and quality oversight at our Northbridge location.
• Collaborate with Quality and Manufacturing Leadership to gain insight into organizational goals, priorities, and requirements.
• Develop and communicate goals and priorities for the team that correlate to and support the organizational and corporate goals.
• Implement and maintain quality systems, policies and procedures that ensure compliance to cGMP, FDA (i.e. 21CFR11, 820, 210, 211) and other regulatory standards.
• Oversight and performance of manufacturing batch production record review and approval in support of product release/disposition in accordance with specifications and procedures.
• Oversight and performance of test record data review and approval in support of stability testing and laboratory testing in accordance with specifications and procedures.
• Supports and assists with Quality Systems‑related training, including compliance with cGMP and SOPs.
• Interfaces with quality, CMC, manufacturing, and supply chain personnel from external parties (e.g., CMOs or CTOs).
• Provides QA review/approval of cGMP documents generated across the organization which includes, but is not limited to: SOPs, technical reports, validation documents, risk assessments, manufacturing records, APQRs, audit documents, change control, deviation & CAPAs.
• Participates in mock and regulatory inspections
• Actively engages in the training of staff with lesser experience or knowledge of quality operations processes. Educates and instructs QA and plant personnel in quality best practices for sampling, labeling, good documentation practices, equipment sanitation. Confirm these procedures are being adhered to, taking corrective actions when non‑conformances are observed.
• Routinely provides input to quality and operations management for better operational procedures to improve overall efficiency and regulatory compliance.
• Participate in a range of on‑going projects and team initiatives.
• Serve as the Quality Lead on product development teams in collaboration with Quality Engineering.
• Expert knowledge and experience in leading teams in root cause analysis determination
• Other duties as assigned

Primary skills and knowledge required include, but are not limited to the following:

• This position has direct supervisory responsibilities of the Northbridge Site Quality Assurance Operations team.
• Leadership experience managing cross‑functional teams with an ability to influence teams to prioritize activities and allocate resources.
• Ability to delegate or review, approve and critique protocols and reports of equipment and pharmaceutical combination products.
• Experience with inspection readiness initiatives and in involvement with PAI inspections.
• Demonstrated strong GMP experience with an understanding of all aspects of technical development and manufacturing from product development through commercialization, including validation.
• Strong background and demonstrated effectiveness in managing Quality Assurance Operations and compliance of commercial combination products in an FDA regulated environment.
• Experience with implementing and managing Quality On The Floor process.
• Knowledge of electronic manufacturing support systems including any of the following: ERP and MES highly desirable
• Strong analytical, problem solving, and decision‑making skills.
• Self‑reliant in meeting goals and objectives.
• Flexible and able to respond quickly to shifting priorities and meet deadlines.
• Track record of strong personal performance combined with demonstrated ability to build and lead highly engaged teams in a high growth environment.

Other Requirements

• Experience auditing or holds auditor certification
• Experience in overseeing CMO operations
• Combination device experience
• Demonstrated management skills, including leadership, talent assessment, recruitment, employee retention and development

Level Of Education Required

Bachelor’s degree required (Scientific discipline, or other technical disciplines); master's degree a plus

Number of Years of Experience in the Function and in the Industry

Minimum of 10+ years of related experience in the pharmaceutical or biotechnology industry, preferably in pharmaceutical development and Quality Assurance Operations

Education

EyePoint is committed to fair and equitable compensation practices. The salary offer is commensurate with EyePoint’s compensation philosophy and considers factors including but not limited to education, training, experience, market conditions, criticality of the role and internal equity. The target salary range for this position is listed below:

Salary Range: $142,140 USD - $179,220 USD

Envision Your Future

With the exciting energy of a winning culture and an exhilarating pace, we are an ophthalmology company committed to preventing blindness by developing and commercializing innovative therapeutics.

The collective power of our values influences everything we do, and everything we do for you.

Transformational Innovation

We exist to change our patients’ lives through the power of sight. We are forward looking, embrace challenges with curiosity, and continuously seek to improve our products and ourselves by learning, problem‑solving and pushing the limits of science and technology.

Unwavering Integrity

We recognize our responsibility to our patients, employees, and our community, and value the trust they put in us. We set a high ethical bar and expect responsible leadership at every level to ensure we serve those who matter most to us.

Compassionate Excellence

We believe that fun and excellence can coexist. We foster a culture where enjoying the work we do and caring for each other are as important as delivering exceptional outcomes.

Inclusive Collaboration

We strive to see through the eyes of others and work as one team. We appreciate one another’s differences and perspectives, and ensure everyone feels valued, respected and encouraged to bring their ideas forward.

EyePoint is proud to be an equal opportunity employer. We believe that diversity and inclusion among our colleagues is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.