Senior Manager Quality Control

Visa Hunt; United States; On-site; USD 78,800 - 114,800; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Parental leave

Paid time off

Job summary

The Nature Conservancy seeks a Senior Manager of Quality Control to lead QA for campaign development, ensuring alignment with strategic requirements. You will drive process automation, develop documentation, and coordinate with Membership and other WO Development teams to deliver high-quality outputs.

The role requires 5+ years of related experience, cross-functional leadership, and a strong background in marketing automation and data management.

Qualifications

• Bachelor’s degree and 5 years related experience or equivalent combination.
• Experience managing and implementing multiple projects.
• Experience supervising staff, interns, and/or volunteers.
• Experience with marketing automation, data management, or a relevant field.
• Experience working with cross-functional teams.
• Experience, coursework, or other training in principles and practices of process optimization, quality, campaign development, or a relevant field.

Responsibilities

• Execute end-to-end quality validation to ensure that campaign requirements are met, including audience segmentation and output content.
• Review strategy and program documentation to understand audience criteria, sizes, test design, personalization, and output requirements.
• Identify special requirements needed to support QA of new and ongoing programs.
• Create and maintain documentation related to program quality assurance and report findings to stakeholders.
• Ensure the integrity of test designs throughout the campaign lifecycle by understanding segmentation requirements and marketing automation processes.
• Identify, elevate, and resolve issues; communicate solutions to stakeholders.
• Monitor data output quality and integrity in the marketing automation platform (SAS CI360).
• Create SQL and/or M Code queries to sample data, analyze, and generate reports.

Skills

Project management

Cross-functional collaboration

Data management

Process optimization

Education

Bachelor’s degree

Job description

What We Can Achieve Together:

Senior Manager Quality Control leads one functional team or activity within a development program. The Senior Manager will be responsible for providing resources such as research, quality assurance, and process automation within Membership and other WO Development departments.

The Senior Manager Quality Control will work towards meeting the strategic priorities of the program by developing and coordinating quality assurance for approved test designs and campaign plans, and completing and/or overseeing day-to-day tasks. They will manage guidelines and analyze factual information to achieve results, improve workflow, and solve problems. They will report to leadership on activities. The Senior Manager must be an expert in the systems and resources utilized by the team; applies knowledge to managing support and process communications related to the campaign development lifecycle. They will develop documentation, modify processes, and participate in the enhancement of systems and tools used by the team. The Senior Manager will keep up-to-date on market trends and best practices in order to improve quality, automation, and throughput. The Senior Manager works in close cooperation with any or all of the campaign stakeholders within Membership and other WO Development departments. They will report findings, recommendations, and deliver feedback to relevant Development campaign stakeholders to align outputs with strategic requirements. They will manage diverse tasks, analyze situations, evaluate alternatives, project outcomes, and implement solutions in order to improve effectiveness.

The Senior Manager Quality Control is responsible for validating campaign requirements documentation, audience selection, segmentation, test design integrity, audience sizes, and data output content across all campaign types. This role is expected to be a change agent by evaluating, piloting, and deploying more efficient processes using new technologies, tools, and automation.

• Execute end-to-end quality validation to ensure that technical development accurately reflects campaign requirements, including audience segmentation, source codes, and output file content using a combination of manual and automated processes to validate personalization and quantities.
• Review and intake strategy and program documentation to gain a detailed understanding of audience selection and segmentation criteria, audience / campaign size, test design, audience personalization, and output requirements.
• Identify special requirements needed to support performing quality assurance of new and ongoing programs.
• Create and maintain documentation related to program quality assurance and report findings to stakeholders for approval by identifying and escalating errors, proposing solutions, and documenting findings.
• Ensure the integrity of test designs throughout the campaign development lifecycle by gaining a deep understanding of audience segmentation requirements and the marketing automation process.
• Identify, elevate, and resolve issues. In most cases, responsible for validating the implemented solution and communicating the solution to stakeholders.
• Monitor data output for data quality and integrity as it relates to campaign efforts in TNC’s marketing automation platform, which is currently SAS CI360.
• Create SQL and/or M Code queries to sample data, perform analysis, and generate reporting to ensure audience sizing and output file content accuracy.

We’re Looking for You:

Are you passionate about the environment, marketing automation, and have experience working with data with a keen eye for detail? At TNC we strive to embody a philosophy of Work That You Can Believe In where you can feel like you are making a difference every day. As a Senior Manager Quality Control, you will support the quality of TNC’s Membership Department campaigns through process innovation, auditing campaign development, and escalating findings. Please note that this is not a Software Development Lifecycle (SDLC) Quality Assurance role.

We’re looking for someone with marketing campaign strategy development or quality control experience who is comfortable working in a data driven environment. The ideal candidate should have exceptional attention to detail, problem solving skills, and an eye for innovation and automation. This is an exciting opportunity to contribute to the ongoing mission of conservation by shaping and elevating the work of our team.

What You’ll Bring:

• Bachelor’s degree and 5 years related experience or equivalent combination.
• Experience managing and implementing multiple projects.
• Experience supervising staff, interns, and/or volunteers.
• Experience with current and evolving technology in marketing automation, data management, or a relevant field.
• Experience working with cross-functional teams.
• Experience, coursework, or other training in principles and practices of process optimization, quality, campaign development, or a relevant field.

Salary Information:

The starting pay range for a candidate selected for this position is generally within the range of $78,800 - $114,800 . This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.

Who We Are:

The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.

One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience. To quote a popular saying at TNC, “you’ll join for the mission, and stay for the people.”

What We Bring:

Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world!
TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our Benefits and Perks here.
We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role.

The Nature Conservancy is an Equal Opportunity Employer.Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The successful applicant must meet the requirements of The Nature Conservancy's background screening process. TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process.