Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead

Capital One; Richmond (VA); On-site; USD 162,000 - 184,000; Full time

Job summary

Capital One’s Learning & Development Strategic Operations team seeks a Senior Manager to lead our operating model, data prioritization with partner teams, and learning facilitation strategy across enterprise programs. You will guide a pod of facilitators and shape the operational roadmaps to maximize impact.

You will oversee ~5 full-time facilitators delivering Capital One Leads and S&G’s Universal Curriculum, build an adjunct talent pool, and serve as a hands-on facilitator when high-priority

Qualifications

• Bachelor's degree in Business, Education, Information Technology, Human Resources, Communications, or a related field, or military experience.
• At least 5 years of experience in project management, program management, or a combination of project planning, executing, tracking, and reporting.
• At least 3 years of experience in people management.

Responsibilities

• Lead and scale facilitation strategy across the enterprise and manage a pod of ~5 full-time facilitators delivering key programs such as Capital One Leads and S&G's Universal Curriculum.
• Build an adjunct talent pool by designing, recruiting, and managing a flexible bench of qualified adjunct facilitators to expand capacity.
• Provide hands-on delivery support as a pinch hitter for high-impact content when needed.
• Evolve the operating model by owning, scaling, and governing L&D intake, prioritization, and capacity modeling frameworks, including strategy and platform selection for next-generation tools.
• Streamline cross-functional workflows by untangling handoffs across teams to ensure seamless delivery for the L&D organization.
• Proactively manage risk and bottlenecks by spotting workflow friction and implementing practical solutions to keep projects moving.
• Lead the data ecosystem as primary point of contact for People Strategy & Analytics and data resources, managing intake, scoping, and prioritization for all L&D data requests.
• Drive change and build trust by cultivating relationships across L&D leadership and guiding teams through operational changes with clear communication.
• Translate data into executive insights by owning operational and analytics reporting and MB R updates for leadership.
• Align horizontal teams to establish consistent standards, shared metrics, and practical guidelines across Consultation, Facilitation, and Design CoE.
• Introduce automation & AI by identifying opportunities to automate routine tasks and speed up delivery.
• Lead and support a direct team by mentoring contributors with clear priorities.

Skills

Practical problem solver

Governance

Strategic facilitation

Trusted relationships

Clear communicator

Proactive & observant

Education

Bachelor's degree or military experience

Job description

Capital One’s Learning & Development Strategic Operations team is looking for a Senior Manager to lead our operating model, data prioritization with partner teams, and learning facilitation strategy—someone who can build strong cross-functional trust, untangle complex workflows, and keep our operational engine running smoothly. In this role, you will lead a team of individual contributors across project management, platform governance, analytics, and facilitation (i.e., learning delivery) to shape our operational roadmap and maximize the impact of enterprise learning priorities.

In addition to driving core operational strategy, you will oversee and lead a dedicated pod of approximately 5 full-time facilitators who deliver the learning content for flagship enterprise programs like Capital One Leads and S&G’s Universal Curriculum. You will set the strategic vision for facilitation, build out a resilient pool of adjunct facilitators to scale delivery, and step in to "pinch-hit" as a facilitator when high-priority needs arise.

The ideal candidate for this role is:

• A practical problem solver: You love figuring out how complex systems connect and building smart, tech-forward fixes that prevent recurring headaches.
• Pragmatic about governance: You view processes and intake frameworks as enablers rather than bureaucracy, using good judgment to keep complex workstreams organized at scale.
• A strategic facilitation leader: You know how to guide and support a team of top-tier facilitators, build an agile adjunct talent bench, and step up to lead a session yourself when duty calls.
• A trusted relationship builder: You easily bridge silos across teams, untangle confusing handoffs, and bring people together around shared operational standards.
• A clear communicator & data storyteller: You turn complicated operational data and technical clutter into simple, compelling narratives that help leaders make decisions.
• Proactive & observant: You have a knack for spotting operational friction early and guiding teams smoothly through changes before small issues escalated.

What You’ll Do:

• Lead & Scale Facilitation Strategy: Set the overarching vision and operational standards for learning facilitation across the enterprise. Direct and support a pod of ~5 full-time facilitators delivering key programs such as Capital One Leads and S&G's Universal Curriculum.
• Build an Adjunct Talent Pool: Design, recruit, and manage a flexible bench of qualified adjunct facilitators to expand capacity and seamlessly meet fluctuating learning content delivery demand.
• Provide Hands-On Delivery Support: Serve as a versatile "pinch hitter" who can jump in to facilitate high-impact content when extra coverage or senior leadership presence is needed.
• Evolve the Operating Model: Own, scale, and govern our L&D intake, prioritization, and capacity modeling frameworks, including leading the strategy and platform selection for our next-generation operational tools.
• Streamline Cross-Functional Workflows: Act as a go-to problem solver to untangle complex handoffs across teams, ensuring seamless delivery that benefits the entire L&D organization.
• Proactively Manage Risk & Bottlenecks: Spot workflow friction, capacity constraints, and operational risks early, putting practical solutions in place to keep projects moving forward.
• Lead the Data Ecosystem: Serve as the main point of contact for People Strategy & Analytics and our dedicated Data Analyst resources, managing intake, scoping, and prioritization for all L&D data requests.
• Drive Change & Build Trust: Cultivate strong relationships across L&D leadership, guiding teams through operational changes with clear communication and empathy.
• Translate Data into Executive Insights: Own operational and analytics reporting, turning intake and capacity metrics into clear stories and Monthly Business Review (MBR) updates for leadership.
• Align Horizontal Teams: Partner with leaders across Consultation, Facilitation, and Design Centers of Excellence to establish consistent standards, shared metrics, and practical operational guidelines.
• Introduce Automation & AI: Identify practical opportunities across L&D workflows and intake tools to automate routine tasks, reduce manual data entry, and speed up delivery.
• Lead & Support a Direct Team: Support and mentor a team of individual contributors, setting clear priorities and supporting their professional growth.

Basic Qualifications

• Bachelor's degree in Business, Education, Information Technology, Human Resources, Communications, or a related field, or military experience
• At least 5 years of experience in project management, program management, or a combination of project planning, executing, tracking, and reporting
• At least 3 years of experience in people management

Preferred Qualifications

• Experience facilitating training or other learning experiences
• 6+ years of experience in a Learning and Development, Human Resources, or Chief of Staff function
• Certification in a recognized team or personality assessment such as CliftonStrengths, MBTI, or Hogan

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management

Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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