Senior Manager, Project Management - Design Operations

Capital One Group; New York (NY); Hybrid; USD 194,000 - 221,000; Full time

Job summary

Capital One is seeking a Senior Manager to join the Design Operations team in a hybrid role. You will manage people and business operations for the design team, scale processes, and mentor colleagues to improve efficiency and design quality across programs.

Responsibilities include developing planning and resource routines, partnering with design leadership on strategic decisions, and reporting progress to cross-functional leaders.

Qualifications

• 6+ years in design management or related roles.
• Experience leading cross-functional projects with designers, researchers, and strategists.
• Strong ability to build operational systems and processes.

Responsibilities

• Oversee design team people operations and business operations, including budget, KPI/OKR, headcount and partner management.
• Advance design quality by applying design thinking and coordinating across teams to reduce friction.
• Develop planning, resourcing and program management routines to ensure delivery against goals.
• Communicate status, resources, issues and priorities to senior leadership.

Skills

Design management

Program management

Operations management

Cross-functional leadership

Budgeting & KPI

Job description

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Senior Manager to join our Design Operations team.

What You’ll Do:

Business & People Operations: In close collaboration with design leadership manage the design team’s people operations and business operations. Activities in this space may range from budget, KPI/OKR, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health. Identify and drive improvements to these practices that increase the efficiency and optimization of design Build processes and systems that establish operational rigor to ensure sustainable results and delivery over time. Scale processes, programs, and initiatives (business, people, or design related programs) when necessary Mentor and share design operations expertise with cross-functional team members

Design Standards & Practice Management: Employ design thinking and design expertise to advance the quality of outcomes and delivery. Bridge commonalities, insights, and potential points of friction between teams, contributing to design excellence Use persuasive communication to the right audience in order to advocate for and evangelize the impact of design Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency Maintain a commitment to defining and measuring design quality, quantitatively and qualitatively. Align teams on metrics for design quality and track metrics over time

Design Portfolio & Program Management: Maintain a "planning ahead" posture that considers short term needs and resources, while looking ahead and planning for the next big challenge design teams will face Partner with design leadership on large, complex problems. Offer strategic perspective in key decision making moments - including choosing the highest impact opportunities for the design team. Assess tradeoffs and propose clear solutions and resolve roadblocks that may impede progress Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives Provide clear communication to cross-functional leadership on status, resources, issues, and priorities.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

• At least 6 years of experience including design management, project or program management of design deliverables, and operations management including experience working directly with designers, researchers, and strategists
• At least 6 years experience leading project delivery for cross functional projects

Preferred Qualifications

• 4+ years working within the product development process between tech, product, and design
• 4+ years with design tools and design systems
• Experience building operation systems and programs at scale
• Experience working with corporate design teams

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

• McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management
• New York, NY: $193,800 - $221,200 for Sr Manager, Project Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

This role is expected to accept applications for a minimum of 5 business days.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.