Senior Manager, Program Management

Royal Caribbean Group; Miami (FL); On-site; USD 140,000 - 200,000; Full time

Job summary

Royal Caribbean Group is seeking a Senior Manager, Program Management within the HR Technology Team to lead enterprise-wide HR technology programs. You will oversee governance, outcomes, and cross-functional collaboration with HR, IT, and business units to deliver scalable, data-driven technology solutions.

The role requires a minimum of 10 years in HR technology or program management, with a track record of large-scale HR system implementations and global portfolio leadership.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Information Systems, or related field.
• PMP, Agile, or other project management certification preferred.
• Master’s degree is a plus.
• Minimum of 10 years of progressive HR technology or program management experience.
• Proven experience leading enterprise HR system implementations (e.g., Workday, SAP SuccessFactors, Oracle HCM).
• 3+ years managing teams or cross-functional project leadership.
• Strong track record managing global or enterprise-scale HR technology portfolios.

Responsibilities

• Leads end-to-end program management for HR technology initiatives, including system implementations, upgrades, and integrations.
• Oversees project governance structures, ensuring programs are delivered on time, within budget, and aligned with organizational priorities.
• Collaborates with HR, IT, and business teams to define program objectives, deliverables, success metrics, and resource plans.
• Drives change management, communications, and training strategies to maximize adoption and engagement for new technologies.
• Manages a portfolio of projects across HR domains such as Talent Management, Compensation, Benefits, and Workforce Planning.
• Ensures compliance with data security, privacy, and operational risk frameworks within all technology programs.
• Develops and maintains long-term roadmaps for HR technology evolution, emphasizing scalability and global consistency.
• Provides leadership, guidance, and coaching to project managers, analysts, and technical leads.
• Partners with vendors and external partners to deliver strategic technology solutions and manage service levels.
• Prepares executive updates, dashboards, and insights on project performance, risks, and opportunities for optimization.

Skills

Program management

Stakeholder management

Leadership

Change management

Communication

Agile / PMP

Education

Bachelor's degree in a related field

Master's degree preferred

Tools

MS Project

Smartsheet

Jira

Job description

Senior Manager, Program Management

Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s HR Technology Team has an exciting career opportunity for a full time Senior Manager, Program Management reporting to the Senior Director, Product Management.

This position is onsite and based in Miami, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

The Senior Manager, Program Management – HR Technology is responsible for leading enterprise-wide programs that enhance Royal Caribbean Group’s HR systems, tools, and technology landscape. This role oversees the delivery, governance, and strategic alignment of complex HR technology initiatives, ensuring efficiency, scalability, and seamless integration across global operations. The position partners with HR leaders, IT, and cross-functional stakeholders to advance digital transformation and optimize employee experience through technology innovation.

Essential Duties and Responsibilities:

Leads end-to-end program management for HR technology initiatives, including system implementations, upgrades, and integrations.

Oversees project governance structures, ensuring programs are delivered on time, within budget, and aligned with organizational priorities.

Collaborates with HR, IT, and business teams to define program objectives, deliverables, success metrics, and resource plans.

Drives change management, communications, and training strategies to maximize adoption and engagement for new technologies.

Manages a portfolio of projects across HR domains such as Talent Management, Compensation, Benefits, and Workforce Planning.

Ensures compliance with data security, privacy, and operational risk frameworks within all technology programs.

Develops and maintains long-term roadmaps for HR technology evolution, emphasizing scalability and global consistency.

Provides leadership, guidance, and coaching to project managers, analysts, and technical leads.

Partners with vendors and external partners to deliver strategic technology solutions and manage service levels.

Prepares executive updates, dashboards, and insights on project performance, risks, and opportunities for optimization.

Qualifications, Knowledge and Skills:

Education:

Bachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field required.

PMP, Agile, or other project management certification preferred.

Master’s degree is a plus.

Experience:

Minimum of 10 years of progressive HR technology or program management experience.

Proven experience leading enterprise HR system implementations (e.g., Workday, SAP SuccessFactors, Oracle HCM).

3+ years managing teams or cross‑functional project leadership.

Strong track record managing global or enterprise-scale HR technology portfolios.

Technical/Functional Skills:

Expertise in project management methodologies, governance frameworks, and process mapping.

Solid understanding of HR business processes and digital technology architecture.

Ability to assess, design, and implement process automation and data‑driven solutions.

Proficiency in project management tools (MS Project, Smartsheet, Jira) and executive reporting dashboards.

Demonstrated ability to lead complex programs with cross‑functional visibility and strategic impact.

Exceptional communication, stakeholder engagement, and negotiation skills.

Proven capability in guiding teams through transformation and change management processes.

Results‑oriented mindset with a focus on continuous improvement and innovation.

Builds strong partnerships and promotes collaboration across global teams.

Agency and Third‑Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.