Senior Manager, Professional Services

Infoblox; Austin (TX); Remote; USD 140,000 - 200,000; Full time

Job summary

A leading technology company is seeking a Senior Manager, Professional Services to lead a team of consultants and drive process improvements. The ideal candidate will have 10+ years of experience in a professional services role within a SaaS environment, excellent mentoring skills, and the ability to manage multiple projects. This position offers a competitive salary and comprehensive benefits, including health coverage and learning opportunities.

Benefits

Comprehensive health coverage

Generous PTO

Flexible work options

Career-mobility programs

Charitable Giving Program supported by Company Match

Qualifications

• 10+ years of experience in a professional services leadership role in a SaaS company.
• Excellent mentoring, organizational skills, attention to detail.
• Willingness to travel occasionally (<10%).
• Hands-on experience in networking or security is highly desired.

Responsibilities

• Lead a team of Professional Services Resident Engineers.
• Act as primary contact for internal stakeholders for project status.
• Work closely with the Sales team to scope engagements.
• Develop strategies to improve service delivery and operational efficiency.
• Build and maintain strong relationships with customers.

Skills

Leadership in Professional Services

Project Management

Stakeholder Management

Excellent Communication

Problem-solving

Analytical Skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Project Management Software

Job description

Senior Manager, Professional Services

We have an opportunity for a Senior Manager, Professional Services – West to join our Worldwide Professional Services Team reporting to the Senior Director, Global Professional Services. In this remote role you will lead a group of Professional Services consultants and Resident Engineers, work with our customers to implement Infoblox solutions to meet their use cases and work closely with Infoblox sales teams to position services in the sales cycle. You will also drive processes, tools and serve as a strategic partner to leadership. You will drive process and improvements in our technology and drive efficiency and improve productivity.

You're the ideal candidate if you are a creative self-starter who is passionate about leading successful teams and paying close attention to detail. You see the importance of building processes, enabling scale, being efficient, and focusing on the customer. You are innovative, organized, detail-oriented, and efficient while being adaptable to changing priorities.

At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration.

What You'll Do

• Lead a team of Professional Services Resident Engineers as they embed with customers to implement Infoblox solutions, ensuring high-quality performance and customer satisfaction, and fostering a collaborative and high-performance work environment
• Act as primary contact for internal stakeholders – account teams, PS management, etc. for project status and metrics reporting, managing multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget
• Work closely with the Sales team as part of the Sales cycle to scope engagements, and compose Statements of Work
• Develop and implement strategies to improve service delivery and operational efficiency
• Partner with customers to share the value of the Infoblox Professional Services and generate a services pipeline for the Professional Services Federal
• Build and maintain strong relationships with customers to understand their needs, ensure satisfaction and meet expectations
• Help enable Infoblox partners to deliver Federal engagements
• Serve as an escalation point for customers and account teams
• Develop strong partnerships with Sales, and other functional organizations
• Attend weekly scheduled Professional Services and Public Sector leadership meetings

What You Bring

• 10+ years of experience in a professional services leadership role in a SaaS company
• Experience working closely with enterprise and/or strategic account sales leaders in a SaaS company
• Proven experience scoping engagements and negotiating statements of Work
• Excellent mentoring, organizational skills, attention to detail, and ability to manage multiple tasks and projects
• Ability to work independently in a dynamic, fast-paced environment and pick up new skill sets quickly as organizational priorities and deadlines shift
• Excellent written and verbal communication skills that enable you to meet with and present to directors and VPs with confidence
• Strong problem-solving and analytical skills as well as a great business sense
• Willingness to travel occasionally (<10%)
• Bachelor's degree, or equivalent experience
• Hands‑on experience in networking or security is highly desired

First 90 Days

Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months

• Maintain current process efficiencies
• Maintain current process SLAs
• Maintain existing collaborative working relationships with cross‑functional teams
• Build working relationships with your internal and external stakeholders
• Attain Professional Services DDI certifications

One Year

• Improve current process efficiencies
• Build upon and improve upon collaborative working relationships with cross‑functional teams

Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career‑mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• CharitableGiving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: 140,800.00 - 200,000.00

Ready to Be the Difference?

Infoblox is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.