Senior Manager, Product Operations

Fora Travel; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Unlimited vacation

Health Insurance

Dental & Vision Insurance

Wellhub Memberships

401k plan with company match

Commuter Benefits

Supplemental Life Insurance

Stock Options

Job summary

Fora Travel seeks a Senior Manager, Product Operations in New York City to drive the next evolution of our Product Ops team. You will orchestrate operational systems across Product, Support, Engineering, and BizOps, embedding AI tooling and enabling scalable customer experiences 24/7.

You will own launch readiness, design cross‑functional programs, and build dashboards to track KPIs, delivering impact from day one and guiding a growing team of professionals.

Qualifications

• 5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company.
• Proven ability to design and implement operational systems and cross‑functional programs from the ground up.
• Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms.
• Familiarity with AI tools, automation systems, or operationalizing ML outputs.
• Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements.
• Demonstrated ownership of product readiness and launch orchestration.
• Excellent documentation and cross‑functional communication skills.
• Experience with tools like Jira, Confluence, and other project/content management systems.
• High ownership mentality with a proactive, structured, and resourceful approach.
• Based in NYC or willing to relocate; must be authorized to work in the US.

Responsibilities

• Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations.
• Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows.
• Drive end-to‑end readiness for new product launches in collaboration with Product, Engineering, and Support.
• Embed AI and automation tools into operational workflows and measure impact.
• Design cross‑functional programs and frameworks that mature operational rigor and transparency.
• Analyze data to develop dashboards, define KPIs, and surface insights that inform decision‑making.
• Identify quick wins and long‑term improvements across support and product systems
• Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution.
• Serve as a strategic partner to leadership and a coach to junior team members as the team scales.

Skills

Operational systems design

Cross-functional programs

Intercom

Zendesk

AI tools

Jira

Confluence

Data dashboards

Launch orchestration

Tools

Intercom

Zendesk

Jira

Confluence

Job description

About Fora

Fora is the

our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.

We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.

About Fora

Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.

We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.

Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New York City. In 2026, we closed a $60 million Series D led by Forerunner and Tactile Ventures, with continued backing from Thrive Capital, Insight Partners, and Heartcore Capital. We've been named a LinkedIn Top Startup (2024), one of Fast Company's Most Innovative Companies (2023 and 2025), and one of TIME's 100 Most Influential Companies (2026).

Come build something that hasn't existed before.

About The Role

We’re seeking a Senior Manager, Product Operations to drive the next evolution of our Product Ops organization. This highly visible role will serve as a force multiplier across Product, Support, Engineering, and BizOps—owning the strategy and execution of operational systems that ensure our customer experience and internal processes scale efficiently. You’ll be responsible for orchestrating launch readiness, maturing our systems of record (like Intercom and Confluence), embedding AI tooling into workflows, and building repeatable processes that support a 24/7 global operation. This is a net-new role reporting to the Director of Product Operations & Support and offers significant ownership and career growth potential.

Key Responsibilities

• Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
• Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
• Drive end-to‑end readiness for new product launches in collaboration with Product, Engineering, and Support
• Embed AI and automation tools into operational workflows and measure impact
• Design cross‑functional programs and frameworks that mature operational rigor and transparency
• Analyze data to develop dashboards, define KPIs, and surface insights that inform decision‑making
• Identify quick wins and long‑term improvements across support and product systems
• Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution
• Serve as a strategic partner to leadership and a coach to junior team members as the team scales

Requirements

• 5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
• Proven ability to design and implement operational systems and cross‑functional programs from the ground up
• Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
• Familiarity with AI tools, automation systems, or operationalizing ML outputs
• Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements
• Demonstrated ownership of product readiness and launch orchestration
• Excellent documentation and cross‑functional communication skills
• Experience with tools like Jira, Confluence, and other project/content management systems
• High ownership mentality with a proactive, structured, and resourceful approach
• Based in NYC or willing to relocate; must be authorized to work in the US.

Compensation

Compensation for this role varies based on experience, with an indicative range of $110K–$160K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

Additional benefits include:

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world‑class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high‑quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

Authorization to work in the United States is required for full‑time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.