Senior Manager, Product Manager - Customer Services & Strategy (US Card)

Capital One; Richmond (VA); On-site; USD 175,500 - 200,300; Full time

Benefits offered by this job

Comprehensive health benefits

Competitive salary

Incentive compensation

Job summary

A leading financial services company is seeking a Senior Manager, Product Manager – Customer Services & Strategy in Richmond, VA. This role involves driving innovative customer experiences and leading cross-functional teams to deliver impactful solutions. Candidates should have at least 5 years of experience in product management and possess a quantitative degree. The position offers competitive compensation and comprehensive benefits, allowing for significant professional impact within a dynamic team.

Qualifications

• At least 5 years of experience working in Product Management.
• Experience translating business strategy into consumer facing digital products.

Responsibilities

• Drive innovative customer experiences through technology.
• Lead cross functional teams to solve complex customer problems.
• Focus on delivering game-changing outcomes.

Skills

Product Management

Leadership

Strategic Thinking

Data Analysis

Education

Bachelor's Degree in a quantitative field

Master's Degree in a quantitative field or MBA

Job description

Senior Manager, Product Manager – Customer Services & Strategy (US Card)

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Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About The Team

The US Card Customer Services & Strategy team has several openings within the Recoveries Product, Collections Data Product, Enterprise Platform Product, and Servicing Product spaces. These roles are mostly backend product roles.

Capital One Product Framework

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• At least 5 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $175,500 - $200,300 for Sr. Mgr, Product Management

McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management

New York, NY: $210,500 - $240,300 for Sr. Mgr, Product Management

Richmond, VA: $175,500 - $200,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

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