Senior Manager, Product Manager, Customer Data

Capital One; New York (NY); On-site; USD 219,000 - 250,000; Full time

Job summary

Capital One is seeking a Senior Manager, Product Manager for the Customer Data Product team. You will mentor product managers, shape multi-year roadmaps, and drive data-driven experiences across customer personas in Small Business Bank.

You will oversee data platforms, governance, and real-time updates to enhance customer experiences while collaborating with data scientists, analysts, and engineers to scale shared capabilities across the business.

Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and at least 4 years of Product Management experience
• Experience translating business and/or data strategy and analysis into consumer facing digital products
• Deep understanding of data management principles, data governance frameworks, and data lifecycle management
• Experience with large-scale data platforms, data warehousing, data lakes, or real-time data streaming technologies
• Proven ability to define and drive multi-year product roadmaps
• Experience collaborating with product managers, data analysts, data scientists, and data engineers as both data producers, and consumers

Responsibilities

• Lead and mentor a team of product managers developing our universe of data products, including helping customers in moments that matter
• Shape local and partner roadmaps as we define shared capabilities that can be scaled across our line of business, and Enterprise
• Drive the five foundation areas of Capital One Product Framework: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership
• Collaborate with cross functional teams to deliver real-time intelligent experiences and ensure governance of data assets

Skills

Product management

Team leadership

Data analysis

Cross-functional collaboration

Real-time data

Strategy translation

Education

Bachelor's degree

Bachelor's or Master's in quantitative field

Tools

Data platforms

Data warehousing

Real-time data streaming

Job description

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About The Team

Capital One's Customer Data Product team is building a data destination of platforms, products, and processes that is well-managed and easy to govern, and where data is easy to find, understand, and use to enable real-time intelligent experiences. We excel in building, and supporting adoption of, scalable data tools and products as we build towards a modern, real-time, data environment.

The Senior Manager, Product Manager for the Customer Data Product team plays a critical people leadership role in achieving our goals. This individual will lead and mentor a team of product managers in developing our universe of data products, including helping customers in moments that matter. Our data ecosystem plays a critical role in improving customer experience by enabling real-time, intelligent updates to unlock capabilities that will protect our customers from fraudulent activity and create quicker access to their funds by accelerating the response time. This role is crucial for transforming the data experience for all of our customer personas across Small Business Bank and will play a leading role in shaping local and partner roadmaps as we define shared capabilities that can be scaled across our line of business, and Enterprise.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and at least 4 years of Product Management experience

Preferred Qualifications

• Experience translating business and/or data strategy and analysis into consumer facing digital products
• Deep understanding of data management principles, data governance frameworks, and data lifecycle management
• Experience with large-scale data platforms, data warehousing, data lakes, or real-time data streaming technologies
• Proven ability to define and drive multi-year product roadmaps
• Experience collaborating with product managers, data analysts, data scientists, and data engineers as both data producers, and consumers

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary

• McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management
• New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management
• Philadelphia, PA: $182,500 - $208,300 for Sr. Mgr, Product Management
• Wilmington, DE: $182,500 - $208,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).